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Gil Cattelain

Gil Cattelain

Contact Gil Cattelain
Member since 6/18/2008

Bio

About Gil Cattelain

Gil Cattelain, Product Marketing at Novell => Gil has more than 16 years of experience in software marketing for the high-tech industry, including recent time at Echopass and Genesys as Director of Digital Marketing where he specialized in SEO, demand/lead generation and social media marketing for the cloud-based contact center market. His expertise also includes international product marketing and product management at Matrix42, Folio Corporation, Open Market Inc., PowerQuest and Netopia Inc. He has also held positions as international public relations manager and channel marketing manager. Gil holds a B.A. in international marketing and political science from Brigham Young University and is fluent in French.

User Points

560 points earned on legacy (former) Cool Solutions site
6365 points earned on this site

Author Archives

Three Warning Signs Your IT Help Desk Could Be Outsourced

Gil Cattelain

April 24, 2015 10:50 am

Reads:1,248

Comments:0

As an IT manager, you know that your company’s help desk is an integral part of your organization that should not be outsourced to a managed services provider. Unfortunately, upper management does not share the same perspective. While you see a service that needs to stay in-house so that you can maintain control over your …

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Study Shows Mobile App Usage On The Rise Among Enterprises

Gil Cattelain

April 22, 2015 3:17 pm

Reads:1,380

Comments:0

Right now just about everyone wants to know what’s coming down the pike in the enterprise mobility industry. The answer, as evidenced in a recent report from CDW, is that there is a tidal wave of custom-built mobile applications currently in the planning or development process. As the study shows, 72 percent of businesses plan …

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How Much Are Slow Business Applications Costing Your Enterprise?

Gil Cattelain

April 9, 2015 1:52 pm

Reads:1,229

Comments:0

Your business can only move as fast as its internal applications allow. So, if your core applications, like file sharing services, customer databases and streaming multimedia players are moving at a snail’s pace, the costs will be enormous for your enterprise. What are the biggest costs of slow-moving applications? First, consider employee productivity. Research shows …

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Move Beyond FCR Rates for Your Help Desk

Gil Cattelain

April 2, 2015 1:22 pm

Reads:1,576

Comments:0

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

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Embrace A 21st Century Workspace In Your Enterprise [Webinar]

Gil Cattelain

March 23, 2015 4:05 pm

Reads:1,261

Comments:0

A powerful shift is taking place throughout the global workforce with regards to where, when and how employees work. After all, employees no longer want to be tethered to their cubicles or offices. Conversely, armed with devices like smartphones, tablets, PCs and desktops, they now expect to be able to access their digital workspaces from …

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It’s Time for Some Spring IT Cleaning

Gil Cattelain

March 12, 2015 2:56 pm

Reads:2,235

Comments:1

Ah, springtime—the birds are chirping, the snow is (finally) melting, and all around there’s a profound change in the air as we usher in a brand new season. This is the ideal time to take a look around your business and account for all of the hardware assets your company has been stockpiling. Your desktop …

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Wake Up and Recognize the Demand for User-Centric Workspaces

Gil Cattelain

March 6, 2015 10:39 am

Reads:1,903

Comments:0

Let’s face it: It’s not always easy to get work done in the office. First, you need to actually get to the office by battling through morning traffic. Then, once you manage to find parking and sit down at your desk, there are constant distractions and interruptions that can get in the way of your …

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The One-Step Plan to Stronger Digital Workspace Security in Your Enterprise

Gil Cattelain

March 2, 2015 1:43 pm

Reads:1,371

Comments:0

The digital business landscape has changed dramatically during the past few years, and this has led to more challenges facing IT departments than ever before. New threats like malware, ransomware and hacks are increasing by the day. Furthermore, next-generation technologies like the Internet of Things are weaving their way into the digital fabric of your …

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From Gold to Fool’s Gold: Transform Your Data Through Encryption to Make It Useless to Hackers

Gil Cattelain

February 19, 2015 1:31 pm

Reads:1,663

Comments:0

Your business harbors a trove of sensitive data in its back-end servers that hackers would love to exploit for monetary value. These files can range drastically in value, depending on factors such as the type of information they contain and the industry. In healthcare, for instance, stolen patient records can sell for as much as …

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Your Business’s Network Is Bigger Than You Think

Gil Cattelain

February 12, 2015 2:06 pm

Reads:1,550

Comments:0

You head the IT department of a small to midsized business (SMB) with 1,000 employees or less. But is this the true size of your network? It could actually be much larger than the total number of employees in your organization due to the amount of devices that your workers use to access your business’s …

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