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mhudnall

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Author Archives

Top 10 Business Service Management Guiding Principles

mhudnall

February 28, 2011 8:44 pm

Reads: 71

Comments:0

What is a simple explanation of what Business Service Management (BSM) is and does – let’s take the BS out of the speak. I simply describe it as the ability for IT to communicate service performance (value) aligned with business objectives, while maintaining control over the infrastructure. Many of my friends in the industry start …

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2011 – IT Transforms and Becomes One with Business or "To the Cloud"

mhudnall

January 12, 2011 2:30 pm

Reads: 44

Comments:0

Start of a new year and just 2 weeks into what will be the year of The Cloud and service providers and I am already tiring of To The Cloud. I would say I’m adding a 5th prediction to my previous post, however, if you keep up with IT Management news, the topic of this …

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I See Your 10 and Raise You 4 . . . . .

mhudnall

December 10, 2010 3:19 pm

Reads: 47

Comments:0

Top 10 IT Predictions for 2011 Prevail – Here are a Few More Controversial Topics – ITIL Wane, Sourcing Options, Management License Models Tis the season for Vegas, gambling and the Gartner Data Center Conference and thus many top 10 Predictions for the coming year. I’m not a gambler, take these as you may, but …

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Accidental Cloud Leader – Stealth Cloud Followers – Which Cloud is your IT On?

mhudnall

November 30, 2010 5:15 pm

Reads: 41

Comments:0

Are you leading your organizations cloud roll-out or are you reacting to it? It is happening, better to lead than follow! The WorkloadIQ post and the article Richard references on the Stealth Cloud from a CIO article reminds me of a previous artilce about the Accidental Cloud Leader from a Networkworld article. Both of these …

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Operating in the Cloud, Physical and Virtual World

mhudnall

November 12, 2010 3:06 pm

Reads: 39

Comments:0

Novell Operations Center meets WorkloadIQ – Monitoring and Measuring Intelligently What a fast year it has been and what a crazy last couple of weeks for us on the Business Service Management team at Novell. Wednesday was launch day for us and a very exciting time! A time to reflect as well as I spoke …

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Novell Operations Center – Service Monitoring for the Future – Webinar 11/17/2010 9:00 am edt

mhudnall

November 8, 2010 1:05 pm

Reads: 46

Comments:0

Technology in the data center is evolving at a rapid rate and chasing new technologies such as virtualization and cloud are the management tools. Retro-fitting old management tools for new technology has many vendors busy as one option to existing customers. Whenever dramatically new technology options come to the data center, it is always a …

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Novell Operations Center Webinar Coming in November

mhudnall

October 21, 2010 12:56 pm

Reads: 46

Comments:0

Fall Back in Love with Your Monitoring Investments! First sneak peak opportunity at Novell Operations Center, you don’t want to be the only one who didn’t see it do you? Learning to love your existing monitoring tools can help you reduce costs and achieve operational excellence versus just “Keeping the lights on”! We promise an …

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SLA’s – Incident, Availability, Performance or Service Based – Which One Matters?

mhudnall

October 13, 2010 12:53 pm

Reads: 42

Comments:0

Getting to SLAs that are Meaningful I stumbled into a blog thread yesterday that prompted me to add another SLA blog regarding the components and measurement of meaningful SLAs. Earlier this summer I posted two blogs on SLAs, a Part 1 and Part 2. SLAs could generate a multi chapter book. In the first one, …

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SLA’s – Incident, Availability, Performance or Service Based – Which One Matters?

mhudnall

October 13, 2010 12:53 pm

Reads: 39

Comments:0

Getting to SLAs that are Meaningful I stumbled into a blog thread yesterday that prompted me to add another SLA blog regarding the components and measurement of meaningful SLAs. Earlier this summer I posted two blogs on SLAs, a Part 1 and Part 2. SLAs could generate a multi chapter book. In the first one, …

+read more

SLA’s – Incident, Availability, Performance or Service Based – Which One Matters?

mhudnall

October 13, 2010 12:53 pm

Reads: 0

Comments:0

Getting to SLAs that are Meaningful I stumbled into a blog thread yesterday that prompted me to add another SLA blog regarding the components and measurement of meaningful SLAs. Earlier this summer I posted two blogs on SLAs, a Part 1 and Part 2. SLAs could generate a multi chapter book. In the first one, …

+read more

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