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mhudnall

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Author Archives

"A Rose By Any Other Name Would Smell As Sweet" – Shakespeare

mhudnall

October 8, 2010 6:51 pm

Reads: 32

Comments:0

Simplicity of a Name – in the Name of Progress! Novell Operations Center is creating a buzz out there already! Thank you for all the questions and comments on the blog post earlier this week regarding the name updates. Let me answer some of those questions and provide some insight. First, thanks to all you …

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"Change is Inevitable – Except from a Vending Machine"

mhudnall

October 7, 2010 12:50 am

Reads: 17

Comments:1

Announcing Novell Operations Center – New Name in the Name of Progress! It has been a fast year for me back with the Business Service Management solution here at Novell. Change is always inevitable, often feared and sometimes brings simplicity in complex times. Business Service Management is a concept that IT organizations seek to attain …

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Business Service Management Clears the Fog of Private Clouds

mhudnall

October 1, 2010 12:48 pm

Reads: 25

Comments:0

Private cloud might be one of the best things to ever happen to Business Service Management. Private cloud inherently requires the company to be more focused on the needs of the business side of the organization, which leads directly to aligning IT performance with the business needs. Because of this, the move to private cloud …

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BSM Stories from the Trenches – Flexible & Customizable Service Levels

mhudnall

September 14, 2010 12:41 pm

Reads: 17

Comments:0

Standard Tool to Define, Input & Report, but “No More, One Size Fits all Meaningless Data!” As the Cloud and as-a-service consume the airwaves, trade rags and vendor messaging, one thing is becoming more and more relevant – IT Aligning to the Business, Measuring how the business consumes services and Communicating in terms of services …

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BSM Stories from the Trenches-Hurricanes, Availability & Power On!

mhudnall

September 9, 2010 6:39 pm

Reads: 17

Comments:0

Tale of Customer Service, Cost of Service Impact, Speed to Restore and the “Charley” View! As we are in the heart of Hurricane season, I’m reminded of the old Charley Business Service View – a Category 4 Hurricane in 2004. This is a true story about a power company and how IT is impacted and …

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BSM Stories from the Trenches — Tale of the CMDB

mhudnall

September 7, 2010 12:39 pm

Reads: 28

Comments:0

This is a story about a manufacturer, a retail buyer and the consumer and how IT management touches them all. This is the first in a series of Business Service Management (BSM) Stores from the Trenches that I’ll post describing the benefits of a single-pain-of-glass (I did mean the pain of glass!) and management of …

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Business in the Cloud – BSM Brings Value Back into the Data Center

mhudnall

September 2, 2010 6:36 pm

Reads: 12

Comments:0

Business going to the Cloud can be the Catalyst for IT to Measure and Communicate Value! How many of us have heard what a road block IT is, how costly / what a mystery IT is and IT cannot communicate value to the business leaving frustration in the organization. It’s sort of like the Mars …

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BSM, Open Source and Management Tool Consolidation

mhudnall

August 16, 2010 12:29 pm

Reads: 15

Comments:0

Consolidate Management Tools and Reduce Costs through Federation, While Aligning Service Delivery to the Business – How Can this Be? What a time to be in the IT management software business, just when you think everyone is consolidating tools and removing tools from their portfolio, in comes a vendor selling management tools. How can a …

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Intelligently Manage Hidden IT Cloud and Agility Costs

mhudnall

July 21, 2010 12:19 pm

Reads: 36

Comments:0

Operate, Control & Deliver Services through Technology is the Job of IT Operations Cloud and Virtualization brings Agility – At What Hidden Cost and What Value? When the Novell Business Service Management product team was on the cusp of releasing an integration to Amazon’s Elastic Cloud Computing service (EC2) this month the very first thing …

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IT Operations – Are You Ready for Intelligent Workload Management?

mhudnall

July 8, 2010 12:15 pm

Reads: 33

Comments:0

IT Operations often Maliced as a “Roadblock” – Time for Datacenter Redemption! BSM is more of a “market” than a tool as is IWM, both with areas of focus that deliver the goal in the end. Both require the marrying of many IT metrics turning them into actionable information as well business aligning IT technology …

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