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Adharsh Praveen R

Adharsh Praveen R

Contact Adharsh Praveen R
Member since 8/27/2013

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About Adharsh Praveen R

Product Manager

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280 points earned on legacy (former) Cool Solutions site
450 points earned on this site

Author Archives

Novell Service Desk – Creating Custom Reports using Pentaho Report Designer (versions 3.8.3 GA & 5.0.1)

Adharsh Praveen R

April 24, 2014 12:15 pm

Reads:629

Comments:1

    As most of you know, Novell Service Desk has inbuilt reporting capabilities that enables users to generate management reports from the captured record details. It provides a graphical snapshot of the overall performance of the Service Desk and its Users also provides the capacity to build simple custom reports using the internal system report builder …

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Novell Service Desk is PinkVERIFY Certified. What is in it for me?

Adharsh Praveen R

January 2, 2014 4:40 pm

Reads:587

Comments:0

Couple of weeks back, we proudly announced that Novell Service Desk is PinkVERIFY certified for 10 ITIL process. As a Product Manager I am very pleased about this certification as this proves that Novell Service Desk is a functionally mature product and places us in the niche club of ITSM toolsets. You may wonder, how does …

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You asked and we delivered: Novell Service Desk Mobile apps – iOS & Android

Adharsh Praveen R

December 9, 2013 11:48 am

Reads:697

Comments:0

We are pleased to announce Novell Service Desk mobile apps for iOS & Android are now available for download.

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A scenario to depict ZENworks 11 SP3 Share and Subscribe feature

Adharsh Praveen R

September 18, 2013 2:33 am

Reads:1,161

Comments:0

Let us look at a scenario at ABC Corporation to depict the usage of ZENworks 11 SP3 Share and Subscribe feature. ABC Corporation’s environment is divided into two zones – a Lab Zone and a Production zone. Tom is the administrator of the Lab Zone & Jim is the administrator of production zone. ABC Corporation has a practice of creating & …

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Novell Service Desk Android Mobile App – First look

Adharsh Praveen R

September 13, 2013 1:58 pm

Reads:881

Comments:3

Service management on the go!!! No matter whether you are at your desk or at a remote location, you can soon manage and support your customer requests using your favorite Android mobile device. The Novell Service Desk Android mobile application allows you to : Easily review your tasks or your team’s tasks and take action Drill …

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Novell Service Desk: Best practices & System planning

Adharsh Praveen R

August 18, 2013 2:20 pm

Reads:2,490

Comments:0

Novell Service Desk doesn’t just improve your service management; it improves your life.

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