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Adharsh Praveen R

Adharsh Praveen R

Contact Adharsh Praveen R
Member since 8/27/2013

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About Adharsh Praveen R

Product Manager

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280 points earned on legacy (former) Cool Solutions site
800 points earned on this site

Author Archives

What’s New with Novell Service Desk 7.1

Adharsh Praveen R

April 29, 2015 11:55 am

Reads:680

Comments:0

I am pleased to announce Novell Service Desk 7.1 is now available for download. The focus of this release is to improve the customer experience by simplifying the Customer & User portals; providing new user interface to import assets from ZENworks and performance improvements .   Customer Self Service Portal: A new option to create …

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Novell Service Desk 7.1 Beta availability announcement

Adharsh Praveen R

March 2, 2015 12:43 pm

Reads:1,037

Comments:4

We are pleased to announce and invite you to participate in Novell Service Desk 7.1-Beta. Novell Service Desk is a complete service management solution that allows you to easily monitor and solve service issue. It provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians. Novell …

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ZENworks Imaging : Fast, consistent & cost-effective solution for deploying standard device configurations and software

Adharsh Praveen R

January 28, 2015 12:22 pm

Reads:844

Comments:0

This short video shows how ZENworks Imaging helps David, the administrator at XYZ corporation to quickly deploy/upgrade operating systems on variety of devices and across different geographical locations Below video shows the usage and benefits of ZENworks Multicast Imaging feature

Save Time & Effort with Quick Call Templates: Novell Service Desk

Adharsh Praveen R

October 21, 2014 9:06 am

Reads:1,410

Comments:0

Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

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Novell Service Desk – Creating Custom Reports using Pentaho Report Designer (versions 3.8.3 GA & 5.0.1)

Adharsh Praveen R

April 24, 2014 12:15 pm

Reads:1,705

Comments:1

    As most of you know, Novell Service Desk has inbuilt reporting capabilities that enables users to generate management reports from the captured record details. It provides a graphical snapshot of the overall performance of the Service Desk and its Users also provides the capacity to build simple custom reports using the internal system report builder …

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Novell Service Desk is PinkVERIFY Certified. What is in it for me?

Adharsh Praveen R

January 2, 2014 4:40 pm

Reads:1,225

Comments:0

Couple of weeks back, we proudly announced that Novell Service Desk is PinkVERIFY certified for 10 ITIL process. As a Product Manager I am very pleased about this certification as this proves that Novell Service Desk is a functionally mature product and places us in the niche club of ITSM toolsets. You may wonder, how does …

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You asked and we delivered: Novell Service Desk Mobile apps – iOS & Android

Adharsh Praveen R

December 9, 2013 11:48 am

Reads:1,537

Comments:0

We are pleased to announce Novell Service Desk mobile apps for iOS & Android are now available for download.

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A scenario to depict ZENworks 11 SP3 Share and Subscribe feature

Adharsh Praveen R

September 18, 2013 2:33 am

Reads:1,990

Comments:0

Let us look at a scenario at ABC Corporation to depict the usage of ZENworks 11 SP3 Share and Subscribe feature. ABC Corporation’s environment is divided into two zones – a Lab Zone and a Production zone. Tom is the administrator of the Lab Zone & Jim is the administrator of production zone. ABC Corporation has a practice of creating & …

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Novell Service Desk Android Mobile App – First look

Adharsh Praveen R

September 13, 2013 1:58 pm

Reads:1,934

Comments:3

Service management on the go!!! No matter whether you are at your desk or at a remote location, you can soon manage and support your customer requests using your favorite Android mobile device. The Novell Service Desk Android mobile application allows you to : Easily review your tasks or your team’s tasks and take action Drill …

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Novell Service Desk: Best practices & System planning

Adharsh Praveen R

August 18, 2013 2:20 pm

Reads:7,265

Comments:0

Novell Service Desk doesn’t just improve your service management; it improves your life.

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