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Adharsh Praveen R

Adharsh Praveen R

Contact Adharsh Praveen R
Member since 8/27/2013

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About Adharsh Praveen R

Product Manager

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280 points earned on legacy (former) Cool Solutions site
3640 points earned on this site

Author Archives

The other side of BYOD | IT Service Management

Adharsh Praveen R

August 12, 2015 2:08 am

Reads:2,578

Comments:0

Analysts estimate that by 2020, 85% of organizations shall have some sort of BYOD program. There are several arguments how embracing BYOD in an organization benefits both end users and IT in several ways starting from lowering costs to better end user satisfaction and better productivity. With BYOD gaining traction, end users/customers expect the service …

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Self-Service: Empower your users to help themselves

Adharsh Praveen R

August 6, 2015 8:29 am

Reads:2,464

Comments:0

Self Service is everywhere. It is a daily routine for several of us to use Self-Service portals for products or services – be it purchasing products from the e-commerce store or ordering groceries or booking a car. Who doesn’t like the convenience of self service. Analysts and surveys predict that 2015 is the year of …

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SLA, OLA, UC and all that jazz

Adharsh Praveen R

July 20, 2015 10:51 am

Reads:4,966

Comments:0

You might have come across service guarantees every day, right from an e-commerce store promising same day delivery or your neighborhood pizza shop promising 30 minutes delivery to your cloud services provider guaranteeing 99% up time. The intent with any of these service promises is to set the correct customer expectations, monitor, maintain and improve …

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SSL Certificates Management – Easy Peasy with ZENworks 11 SP4

Adharsh Praveen R

July 15, 2015 12:14 pm

Reads:6,470

Comments:0

ZENworks uses SSL certificates to protect & authenticate communications across the ZENworks management Zone. ZENworks provides you option to either use an internal ZENworks Certificates Authority (CA) or an external Certificate Authority (CA). Each Primary Server and Authentication Satellite Server has a signed certificate. These CA certificates are distributed to all the managed devices in the zone during agent installation that enables them to connect to servers in the zone.

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Novell Service Desk: Password Self Service

Adharsh Praveen R

June 30, 2015 12:11 pm

Reads:2,213

Comments:0

Passwords are everywhere, every device or application or webpage you access requires a password. In order to improve security, organizations are implementing strong password policies and are asking their employees to frequently change their passwords with emphasis on uniqueness, complexity etc. This more often than not results in end users forgetting their passwords or locking …

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What’s New with Novell Service Desk 7.1

Adharsh Praveen R

April 29, 2015 11:55 am

Reads:3,223

Comments:2

        I am pleased to announce Novell Service Desk 7.1 is now available for download. The focus of this release is to improve the customer experience by simplifying the Customer & User portals; providing new user interface to import assets from ZENworks and performance improvements .   Customer Self Service Portal: A …

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ZENworks Imaging : Fast, consistent & cost-effective solution for deploying standard device configurations and software

Adharsh Praveen R

January 28, 2015 12:22 pm

Reads:1,535

Comments:0

This short video shows how ZENworks Imaging helps David, the administrator at XYZ corporation to quickly deploy/upgrade operating systems on variety of devices and across different geographical locations Below video shows the usage and benefits of ZENworks Multicast Imaging feature

Save Time & Effort with Quick Call Templates: Novell Service Desk

Adharsh Praveen R

October 21, 2014 9:06 am

Reads:4,130

Comments:0

Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

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Novell Service Desk – Creating Custom Reports using Pentaho Report Designer (versions 3.8.3 GA & 5.0.1)

Adharsh Praveen R

April 24, 2014 12:15 pm

Reads:3,045

Comments:1

    As most of you know, Novell Service Desk has inbuilt reporting capabilities that enables users to generate management reports from the captured record details. It provides a graphical snapshot of the overall performance of the Service Desk and its Users also provides the capacity to build simple custom reports using the internal system report builder …

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Novell Service Desk is PinkVERIFY Certified. What is in it for me?

Adharsh Praveen R

January 2, 2014 4:40 pm

Reads:1,845

Comments:0

Couple of weeks back, we proudly announced that Novell Service Desk is PinkVERIFY certified for 10 ITIL process. As a Product Manager I am very pleased about this certification as this proves that Novell Service Desk is a functionally mature product and places us in the niche club of ITSM toolsets. You may wonder, how does …

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