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Ron van Herk

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Member since 12/6/2007

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Author Archives

What to do if you find a USB stick?

Ron van Herk

June 26, 2009 8:49 am

Reads:6,291

Comments:0

Trying to find the right balance between cost and a certain security level is something many customers have problems with. What is the return on the investment on security products?

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Back on the blog with 10.0.3

Ron van Herk

June 9, 2008 5:28 am

Reads:5,568

Comments:0

Yes, It’s about time that I get back writing some posts on coolblogs. After we closed down the old coolblog page I took a short blog-break….
Time to get back on-line :-)

Most people probably saw that we’ve released the 10.0.3 update for ZCM, many customers have been waiting for this release.
Probably the most important change in this update is the new system update component.

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Closing down….

Ron van Herk

March 3, 2008 4:40 pm

Reads:6,382

Comments:4

Power Switch

Coolblogs is all about open discussions with customers, it however has one very big limitation, there is just a few Novell people that blog and customers are only able to respond. This limitation disappeared with the introduction of the new Cool Solutions Community pages where we allow customers to write blog posts as well.
You have seen that a few of our Cool Bloggers already moved house and started to blog on the Cool Solutions Communities page, we hope that this will improve the interaction with the user community.

OK, so what will happen with Cool Blogs? Should we keep both Cool Solutions and Coolblogs? No, we will be closing down Cool Blogs………

I’ts been great to see the comments on the blog and I hope we will continue to see this feedback coming in on the Cool Solutions pages.

Thank you all and see you at the Cool Solutions Community page.

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Laura Chappell at Novell Open Audio

Ron van Herk

February 18, 2008 10:10 am

Reads:3,552

Comments:0

Next month it’s time again for BrainShare, a busy week with lots of technical info and some fun :-).

One of the popular presenters is Laura Chappell, I assume that just like the last few years there will be some full classrooms at the sessions that she will be delivering. For the Laura fan’s amongst the coolblog readers, a few weeks ago Novell Open Audio posted an interview they did with the network protocol analysis guru. If you can’t wait for next month, get to Open Audio…..

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Laura Chappell at Novell Open Audio

Ron van Herk

February 18, 2008 12:00 am

Reads:3,720

Comments:0

Next month it’s time again for BrainShare, a busy week with lots of technical info and some fun :-).

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Support Offerings

Ron van Herk

February 12, 2008 8:06 am

Reads:4,100

Comments:14

Some of you might have seen some messages about the changes Novell made for the support programs. Probably the biggest change is the fact that for VLA customers we do not have Upgrade Protection and Maintenance separated anymore but now offer a combined package with version upgrades, technical support and even on-line training included.

The new offerings are Standard Maintenance and Priority Maintenance, Standard offers 12 x 5 support while Priority maintenance offers 24 x 7. Both Standard and Priority Maintenance will come with unlimited product-specific support. A customer with Maintenance on ZENworks won’t be allowed to log incidents for some NetWare or GroupWise issues if he doesn’t have maintenance on these products, but there won’t be a limit on the amount of calls he can raise with Novell like we had in the past.

For more info about the new support offerings, have a look at the Support Options.

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ZCM, System Update 1

Ron van Herk

January 16, 2008 3:10 pm

Reads:6,331

Comments:9

System Update

We just released system update 1 for ZENworks Configuration Management, customers that have ZCM 10.0.1 installed will be able to update using the system update process described in the documentation.

If your server is still at 10.0.0, you will need to get to 10.0.1 first, TID 3407754 describes how to upgrade to 10.0.1 if your server is still at 10.0.0.

In many environments the primary server(s) won’t be able to get direct access to the internat and will need to go through an internet proxy. If you are in such an environment, have a look at TID 3087025, this describes how to configure ZCM to get the patches through a proxy server.

For the people that want to know what got fixed, we will be updating TID 3486285 with the details on what got fixed in this patch.

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Europe

Ron van Herk

December 11, 2007 10:29 am

Reads:3,377

Comments:4

Europe

As you all know I’m working in the European Support center and mainly support customers from Europe. This also means that sometimes I’ll have to travel to some of my customers. In the past few years I’ve visited several countries and have learned how Europe looks like.
Today I saw a nice game on the Internet, have a look and see if you know Europe?

I got 93% in my first attempt, what do you get?

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Having some fun at the hotel

Ron van Herk

November 14, 2007 9:28 am

Reads:4,403

Comments:1

Most of the work I do is at the office in the Netherlands, but sometimes I get to a customer to troubleshoot some problems or to give some advice. This week I’ve visited a customer in South Africa, interesting country and if I ever get here again I need to add some additional days to see some more of it.

As I was just on the second floor at the Hotel I stayed in, I just used the stairs to get down, and that’s where I noticed a nice sticker on the door.

this hotel doesn’t have a gym, but feel free to run up and down the stairs

The Protea Hotel having some fun :-)

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Is this Cool?

Ron van Herk

August 9, 2007 6:03 am

Reads:3,116

Comments:3

Tom’s hardware

Proper cooling of your hardware is very important. In most systems cooling is done through a fan on the CPU and some in the case, some people however prefer to use liquid cooling. Today I saw two nice videos on Tom’s hardware where they discuss different cooling fluids. The fun thing, beer seems to do quite well as a cooling liquid :-).

Probably not the type of cooling you would use in your data center, but funny enough to watch these videos: Part 1 and Part 2

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