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Vaibhav Jain

Vaibhav Jain

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Member since 12/15/2014

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Author Archives

Service Desk: Enable only Store and Requests pages in the Customer Portal

Vaibhav Jain

January 19, 2017 9:46 am

Reads:1,300

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This document explains how to enable only Store and Requests pages in the Customer Portal. This helps an administrator who wants to use only Store. ‘Store’ is introduced in the Service Desk 7.3 release. The screenshot below…

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Micro Focus Service Desk 7.2/7.3 – Customizing Login and Logout Screens

Vaibhav Jain

November 2, 2016 12:46 pm

Reads:2,373

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This document explains how to customize Micro Focus Service Desk Login and Logout screens.

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Micro Focus Service Desk 7.2 (Redwood) Color Code Customization for the Priority

Vaibhav Jain

April 26, 2016 9:36 am

Reads:3,180

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This document explains how to customize the color code. In the Micro Focus Service Desk 7.2 (Redwood) release, a new feature of the Color code is introduced along with the Request Number/ID based on Priority. This enables a technician to locate the requests that need High, Urgent, Medium, or Low based on the priority. By …

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