Since the launch of GroupWise 8 I have been receiving a number of questions from customers about support from RIM for their BES. Prior to launching GroupWise 8 Novell were early adopters of the latest Beta BES versions from RIM. We have multiple BES servers running, both in our cutting edge development system, as well as our main corporate system. We do this to make sure that we iron out issues before they get to our customers.
So where does that leave support? RIM recently updated their support matrix, available here:
In short, GroupWise 8 is supported as long as the BES server is running the latest GroupWise 7 client. RIM are currently in the process of validating the GroupWise 8 client for use on the BES server – but customers who have already upgraded their agents, or are planning to, can be assured that they are not running an unsupported configuration.