Cool Solutions

Cool Tools

Windows 10 Best Practices using ZCM

okoelsch

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January 20, 2017 11:17 am

Reads:148

Score:Unrated

Are you planning a Windows 10 rollout in the next few weeks? Are you looking for an easy-to-manage, fully automated solution that also supports different hardware types? Are you using ZENWorks Configuration Management and are you struggling with Microsoft Deployment Tools (MDT)? If you answered “Yes” to at least 2 questions, you should read more. …

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Categories: Cool Tools, Endpoint Management, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Service Desk: Enable only Store and Requests pages in the Customer Portal

Vaibhav Jain

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January 19, 2017 9:46 am

Reads:158

Score:Unrated

This document explains how to enable only Store and Requests pages in the Customer Portal. This helps an administrator who wants to use only Store. ‘Store’ is introduced in the Service Desk 7.3 release. The screenshot below…

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Categories: Cool Tools, Endpoint Management, Service Desk, Technical

Installing ZENworks Agent through Microsoft Deployment Toolkit (MDT)

asudheer

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January 13, 2017 3:46 pm

Reads:415

Score:Unrated

The Microsoft Deployment Toolkit (MDT) can help build an automated installation source for deploying Windows OS and Office. The build can also include device drivers, Windows updates, and any other software. The ZENworks Agent is one such software that needs to be installed during deployment. Now, let me explain the way …

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Categories: Cool Tools, Endpoint Management, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Micro Focus Service Desk 7.2/7.3 – Customizing Login and Logout Screens

Vaibhav Jain

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November 2, 2016 12:46 pm

Reads:1,261

Score:Unrated

This document explains how to customize Micro Focus Service Desk Login and Logout screens.

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Categories: Cool Tools, Endpoint Management, Service Desk, Technical

Get Notified of New Patches for Specific Products



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October 5, 2016 11:14 am

Reads:1,101

Score:Unrated

I’ve had several questions lately about how to get notified of new patches. Fortunately we have several ways for you to find out about when new patches are released. The first is via the Patch Finder. When you first go to the Patch Finder you will see what new patches have been released in the …

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Categories: Collaboration, Cool Tools, Endpoint Management, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, iPrint, Micro Focus Application Virtualization, Mobility, NetWare, Novell Client, Open Enterprise Server, Open Workgroup Suite, Patch Notifications, Storage Manager, Technical, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Customized Ad Hoc Template Report

hshari

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September 28, 2016 1:34 pm

Reads:905

Score:5

In ZENworks Reporting Server 5.6.1, creating an Ad Hoc report displays only plain data. This cool solution will display Ad Hoc reports with the default customized template that includes the Micro Focus logo, Logged in user, and Page footer for all the page orientations (Actual Size, Portrait, and Landscape). In addition these default templates can …

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Categories: Cool Tools, Technical, ZENworks, ZENworks Reporting

Renew Tomcat and Apache Certificates on the iPrint Appliance



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May 23, 2016 2:26 pm

Reads:2,957

Score:Unrated

The Tomcat and Apache Certificates will expire two years after the installation of an iPrint Appliance server. When those certificates expire, errors will be presented to the administrator when attempting to manage iPrint within iManager and the /psmstatus. Also, end user secure printer authenticates will fail. The below script will partially automate the steps required …

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Categories: Cool Tools, File & Networking Services, iPrint, Technical

Install VMware Tools to iPrint Appliance



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May 23, 2016 2:20 pm

Reads:3,443

Score:4

The host and guest operating systems run more efficiently when VMware tools are installed to the guest operating system. The steps and script below simplify the VMware Tools installation to the iPrint Appliance…

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Categories: Cool Tools, File & Networking Services, iPrint, Technical

Service Desk Dashboard



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May 13, 2016 4:32 pm

Reads:2,656

Score:Unrated

Micro Focus Service Desk has reports that provide information about the performance of Service Desk to Supervisors and users in a graphical snapshot. The reports can be accessed easily and they can be exported to Excel and PDF formats. Service Desk has many reports on KPI, Requests, Service Agreements, and Configuration Items and on …

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Categories: Cool Tools, Endpoint Protection Suite, Service Desk, Technical

ZENworks Administrator Rights Report

hshari

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April 29, 2016 9:03 am

Reads:3,185

Score:5

This cool solution lets you get a report on all ZENworks administrators and their privileges/rights within ZENworks.

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Categories: Cool Tools, Endpoint Management, Technical, ZENworks, ZENworks Configuration Management, ZENworks Reporting, ZENworks Suite

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