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Micro Focus Service Desk Domain

jblackett

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August 25, 2017 10:12 am

Reads:694

Score:Unrated

As many of you know about nine months ago I started working on a ZENworks Reporting Domain that can be used to allow ZENworks Reporting to generate adhoc reports and dashboards using data in the Micro Focus Service Desk Domain. Several customers and employees have provided valuable feedback as I refined this and I am …

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Categories: Cool Tools, IT Operations Management, Service Desk, Service Management, Technical, ZENworks Reporting

Common Proxy Repair Script for OES11, OES2015, and OES2018



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August 1, 2017 3:13 pm

Reads:931

Score:Unrated

The Common Proxy Repair script checks and fixes all aspects of the Common Proxy user including: Common Proxy user is set in /etc/opt/novell/proxymgmt/proxy_users.conf, Common Proxy credentials are set in CASA, and more…

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Categories: Cool Tools, File Services and Management, IT Operations Management, Open Enterprise Server, Technical

GroupWise Mailbox Report Generator



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May 19, 2017 4:12 pm

Reads:1,530

Score:5

Someone posted a question to the GroupWise support forum asking if any mailbox data is available in the GroupWise Admin Console. Unfortunately, only the mailbox size is available as a column in a user list. The poster specifically requested that the mailbox size limit would be useful to have. This utility, MailboxSizeReport.exe was written in …

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Categories: Collaboration, Cool Tools, GroupWise

Mirror iManager Plug-ins on local server



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March 31, 2017 3:05 pm

Reads:1,576

Score:5

Your environment runs fine, all hosts are up and running. You install the latest OES updates but then, you have to install a few iManager NPMs which are not delivered with the OES patches. Normally you do not allow your iManager to connect to the internet. So you have to reconfigure iManager to use the …

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Categories: Collaboration, Cool Tools, End-user How-to, IT Operations Management, Messaging & Team Collaboration, Open Enterprise Server, Open Workgroup Suite

ZENworks Remote CD/DVD Drive

Mark Fratto

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February 3, 2017 8:29 am

Reads:1,351

Score:Unrated

As the IT world evolves things tend to change and not always for the better when the old ways of doing things just seem easier in those one off situations. Take for example an actual CD/DVD drive on a laptop. Well, in this case I have finally decided to start sharing the …

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Categories: Cool Tools, Technical, Unified Endpoint Management, ZENworks

Using the #ZENworks ISDTool with the #MicrosoftDeploymentToolkit (#MDT)

jblackett

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January 23, 2017 12:29 pm

Reads:1,577

Score:5

In the recent Windows 10 Deployment Best Pracitices webinar I showed you how to use MDT to deploy Windows 10 with an MDT bundle, introduced in ZENworks 11.4. One of the things I talked about there was the need to use ISDTool. This tool allows you to send status message information back to the ZENworks server …

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Categories: Cool Tools, Technical, Unified Endpoint Management, ZENworks, ZENworks Configuration Management

Windows 10 Best Practices using ZCM

okoelsch

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January 20, 2017 11:17 am

Reads:4,367

Score:5

Are you planning a Windows 10 rollout in the next few weeks? Are you looking for an easy-to-manage, fully automated solution that also supports different hardware types? Are you using ZENWorks Configuration Management and are you struggling with Microsoft Deployment Tools (MDT)? If you answered “Yes” to at least 2 questions, you should read more. …

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Categories: Cool Tools, Technical, Unified Endpoint Management, ZENworks, ZENworks Configuration Management, ZENworks Suite

Service Desk: Enable only Store and Requests pages in the Customer Portal

Vaibhav Jain

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January 19, 2017 9:46 am

Reads:1,538

Score:4

This document explains how to enable only Store and Requests pages in the Customer Portal. This helps an administrator who wants to use only Store. ‘Store’ is introduced in the Service Desk 7.3 release. The screenshot below…

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Categories: Cool Tools, Service Desk, Technical, Unified Endpoint Management

Installing ZENworks Agent through Microsoft Deployment Toolkit (MDT)

asudheer

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January 13, 2017 3:46 pm

Reads:2,961

Score:5

The Microsoft Deployment Toolkit (MDT) can help build an automated installation source for deploying Windows OS and Office. The build can also include device drivers, Windows updates, and any other software. The ZENworks Agent is one such software that needs to be installed during deployment. Now, let me explain the way …

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Categories: Cool Tools, Technical, Unified Endpoint Management, ZENworks, ZENworks Configuration Management, ZENworks Suite

Micro Focus Service Desk 7.2/7.3 – Customizing Login and Logout Screens

Vaibhav Jain

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November 2, 2016 12:46 pm

Reads:2,704

Score:Unrated

This document explains how to customize Micro Focus Service Desk Login and Logout screens.

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Categories: Cool Tools, Service Desk, Technical, Unified Endpoint Management

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