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Micro Focus Service Desk 7.2/7.3 – Customizing Login and Logout Screens

Vaibhav Jain

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November 2, 2016 12:46 pm

Reads:705

Score:Unrated

This document explains how to customize Micro Focus Service Desk Login and Logout screens.

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Categories: Cool Tools, Endpoint Management, Service Desk, Technical

Get Notified of New Patches for Specific Products



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October 5, 2016 11:14 am

Reads:917

Score:Unrated

I’ve had several questions lately about how to get notified of new patches. Fortunately we have several ways for you to find out about when new patches are released. The first is via the Patch Finder. When you first go to the Patch Finder you will see what new patches have been released in the …

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Categories: Collaboration, Cool Tools, Endpoint Management, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, iPrint, Micro Focus Application Virtualization, Mobility, NetWare, Novell Client, Open Enterprise Server, Open Workgroup Suite, Patch Notifications, Storage Manager, Technical, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Customized Ad Hoc Template Report

hshari

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September 28, 2016 1:34 pm

Reads:630

Score:5

In ZENworks Reporting Server 5.6.1, creating an Ad Hoc report displays only plain data. This cool solution will display Ad Hoc reports with the default customized template that includes the Micro Focus logo, Logged in user, and Page footer for all the page orientations (Actual Size, Portrait, and Landscape). In addition these default templates can …

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Categories: Cool Tools, Technical, ZENworks, ZENworks Reporting

Renew Tomcat and Apache Certificates on the iPrint Appliance



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May 23, 2016 2:26 pm

Reads:2,495

Score:Unrated

The Tomcat and Apache Certificates will expire two years after the installation of an iPrint Appliance server. When those certificates expire, errors will be presented to the administrator when attempting to manage iPrint within iManager and the /psmstatus. Also, end user secure printer authenticates will fail. The below script will partially automate the steps required …

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Categories: Cool Tools, File & Networking Services, iPrint, Technical

Install VMware Tools to iPrint Appliance



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May 23, 2016 2:20 pm

Reads:2,952

Score:4

The host and guest operating systems run more efficiently when VMware tools are installed to the guest operating system. The steps and script below simplify the VMware Tools installation to the iPrint Appliance…

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Categories: Cool Tools, File & Networking Services, iPrint, Technical

Service Desk Dashboard



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May 13, 2016 4:32 pm

Reads:2,301

Score:Unrated

Micro Focus Service Desk has reports that provide information about the performance of Service Desk to Supervisors and users in a graphical snapshot. The reports can be accessed easily and they can be exported to Excel and PDF formats. Service Desk has many reports on KPI, Requests, Service Agreements, and Configuration Items and on …

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Categories: Cool Tools, Endpoint Protection Suite, Service Desk, Technical

ZENworks Administrator Rights Report

hshari

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April 29, 2016 9:03 am

Reads:2,935

Score:5

This cool solution lets you get a report on all ZENworks administrators and their privileges/rights within ZENworks.

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Categories: Cool Tools, Endpoint Management, Technical, ZENworks, ZENworks Configuration Management, ZENworks Reporting, ZENworks Suite

Scripts to prepare and upload pictures to GroupWise 2014 R2



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February 1, 2016 11:53 am

Reads:3,903

Score:5

GroupWise 2014 R2 brought us pictures in system address book. Here’s a tool (for SLES 11 SP3) to prepare the pictures, imports them into eDirectory and trigger GroupWise to read the picture from eDirectory. Submodules to just prepare or trigger GroupWise to import from eDirectory can be used to.

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Categories: Collaboration, Cool Tools, GroupWise, Technical

GroupWise 1400 Top Down Rebuild



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February 1, 2016 10:31 am

Reads:4,698

Score:5

If you have been a GroupWise customer for any length of time,  you invariably have had the need to do what is referred to as a “GroupWise top down rebuild”.  For the uninitiated,  this process is quite involved and can result in much weeping, wailing, and gnashing of teeth.  The process generally requires you to …

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Categories: Collaboration, Cool Tools, GroupWise

ZENLogviewer



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January 26, 2016 3:42 pm

Reads:2,036

Score:5

ZENLogviewer is a cool solution to view ZENworks specific log files, supported on both Windows and Linux systems. This tool creates a single view of log files based on the log names. For example, if multiple loader-messages and service-messages are opened, the tool will give a two tabbed view with similar log files in a …

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Categories: Cool Tools, Endpoint Management, Technical, ZENworks

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