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Customer Care

Community Sites – An Update



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July 7, 2017 1:23 pm

Reads:810

Score:Unrated

If you’ve been watching on our community sites, you’ve probably noticed some subtle, but important updates.   We’re still in the process of planning a consolidated community, but in the meantime, we’re working to make what we have as useful as possible.  We’ve made some changes that will help you find information about your Micro Focus …

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Categories: Announcements, Business Continuity, Collaboration, Customer Care, Endpoint Security, File Analysis & Management, General, Information Management & Governance, IT Operations Management, Messaging & Team Collaboration, Mobility, Security, Service Management, Technical

Open Enterprise Server 11 – A note on the impending end of general support

Madhan

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May 12, 2017 10:23 am

Reads:895

Score:4.5

As many of you are aware, OES 11 is finally exiting the general support phase after serving you and us well, for over 5.5 years on June 13, 2017. This was to happen in December 2016 and after a lot of feedback, we extended it by 6 months to help plan your move to OES …

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Categories: Customer Care, File Services and Management, IT Operations Management, Open Enterprise Server, Open Workgroup Suite

Our Discussion Forums Just Got More Useful



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September 29, 2016 11:40 am

Reads:1,175

Score:5

With the addition of two new discussion forums, our Micro Focus Forum site just got more useful.  We’ve added new tools to your tool belt…..or, a different way to look at it, a new tool to your Swiss army knife.  Sometimes you need to talk about more than just a single product. Perhaps you have …

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Categories: Announcements, Collaboration, Customer Care, General, Technical

Looking for ZENworks customers using Sybase to help make a difference

jblackett

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July 27, 2016 11:32 am

Reads:1,339

Score:Unrated

We’re currently in the midst of providing some new migration paths for the database migration tool in ZENworks and we are in need to some customer databases to help us ensure we are properly vetting the tool. If you are a ZENworks customer using either a remote Sybase instance or an embedded Sybase instance we’d …

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Categories: Customer Care, Technical, Unified Endpoint Management, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Patch Management, ZENworks Suite

ZCM Customer Care Update



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April 26, 2016 3:31 pm

Reads:2,813

Score:Unrated

Product Highlighted for this Newsletter – ZENworks Suite. The ZENworks Suite is 7 integrated products to help you track, manage and protect your endpoint devices. You deploy a single agent to any endpoint devices you want to manage, and then manage those devices from a single Web-based administrative console. ZENworks Suite 11 SP4 is the …

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Categories: Customer Care, Endpoint Protection Suite, Technical, Unified Endpoint Management, ZENworks Configuration Management

Customer Care, solving your problems



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February 8, 2016 4:34 pm

Reads:7,367

Score:Unrated

Hi All Mike Radford, Director of Customer Care again, We have posted many new videos that will help you enjoy, use, and manage the software you have purchased from us. Go check out the content, and let us know if it is helping.

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Categories: Customer Care, Technical

New Customer Care Videos Posted



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February 1, 2016 3:41 pm

Reads:7,555

Score:5

Hi All from Customer Care! We have produced and released several more videos that should help you utilize our products more successfully. Take a look and please leave us feedback. We are striving to make your use of our Software easier. Check them out…

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Categories: Collaboration, Customer Care, GroupWise, Technical

Hello from Customer Care



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January 18, 2016 2:32 pm

Reads:1,515

Score:Unrated

The Customer Care team has been busy creating solutions that will help you better use our products. Check out these YouTube videos for iPrint and ZCM.

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Categories: Customer Care, iPrint, Technical, ZENworks Configuration Management

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