Cool Solutions

Endpoint Management

Reducing the Number of JoinProxy Servers in a Public Network



By: and

February 10, 2017 5:48 pm

Reads:885

Score:4

A Micro Focus customer wanted to introduce the Work from Home option for its employees. To resolve system-related issues that might occur on these devices, the customer required remote control access. Remote access can be achieved by the use of JoinProxy servers. Micro Focus had successfully tested a scenario in which 5000 devices …

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Categories: Endpoint Management, Technical, ZENworks Configuration Management

Importing Microsoft Active Directory Print Management Printers into Micro Focus Service Desk 7.3



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February 3, 2017 8:55 am

Reads:541

Score:Unrated

Do you manage printers with Microsoft Active Directory Print Management? Are you tired of manually creating and updating printer items in Micro Focus Service Desk? Even if you have done this, chances are good that this process quickly got out of hand. Manually keeping up with changes to printers can be exhausting and error prone. …

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Categories: End-user How-to, Endpoint Management, Service Desk, Technical

ZENworks Remote CD/DVD Drive

Mark Fratto

By:

February 3, 2017 8:29 am

Reads:562

Score:Unrated

As the IT world evolves things tend to change and not always for the better when the old ways of doing things just seem easier in those one off situations. Take for example an actual CD/DVD drive on a laptop. Well, in this case I have finally decided to start sharing the …

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Categories: Cool Tools, Endpoint Management, Technical, ZENworks

Managing a virtual android device (Android x86) through ZENworks



By:

February 1, 2017 2:28 pm

Reads:597

Score:5

ZENworks 2017 provides mobile management capabilities. You can get a first-hand experience of the features provided by trying it out on a virtual Android device if you do not have a real device handy.  The latest Android release (as of writing this article) Android-x86 6.0-r2 is available for download at http://www.android-x86.org. The following steps may …

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Categories: Endpoint Management, Technical, ZENworks, ZENworks Configuration Management, ZENworks Mobile Management

Help Drive the Direction of our Community Update Project



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January 27, 2017 9:43 am

Reads:554

Score:Unrated

Help us improve our community and enter to win a $500 Amazon gift card.  Read on….. Micro Focus is working on plans to consolidate and update our community properties and we want our efforts to be customer driven so we’re asking you for input:  SURVEY THANK YOU for taking a couple of minutes for this. …

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Categories: Announcements, Applications, Cloud Computing, Collaboration, Customer Care, Endpoint Management, File & Networking Services, General, ZENworks

Applying #ZENworksPatchManagement policies on shutdown

jblackett

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January 26, 2017 8:51 pm

Reads:663

Score:5

One of the top ideas we have for ZENworks Patch Management is the ability to apply patches on Windows shutdown. While this functionality is currently not productized, we have found a way to make this happen. This solution shows you how to leverage Windows Group Policies, Windows Shutdown Scripts and ZENworks Patch Management policies to …

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Categories: Endpoint Management, Technical, ZENworks, ZENworks Patch Management

Using the #ZENworks ISDTool with the #MicrosoftDeploymentToolkit (#MDT)

jblackett

By:

January 23, 2017 12:29 pm

Reads:514

Score:Unrated

In the recent Windows 10 Deployment Best Pracitices webinar I showed you how to use MDT to deploy Windows 10 with an MDT bundle, introduced in ZENworks 11.4. One of the things I talked about there was the need to use ISDTool. This tool allows you to send status message information back to the ZENworks server …

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Categories: Cool Tools, Endpoint Management, Technical, ZENworks, ZENworks Configuration Management

Windows 10 Best Practices using ZCM

okoelsch

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January 20, 2017 11:17 am

Reads:997

Score:5

Are you planning a Windows 10 rollout in the next few weeks? Are you looking for an easy-to-manage, fully automated solution that also supports different hardware types? Are you using ZENWorks Configuration Management and are you struggling with Microsoft Deployment Tools (MDT)? If you answered “Yes” to at least 2 questions, you should read more. …

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Categories: Cool Tools, Endpoint Management, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Service Desk: Enable only Store and Requests pages in the Customer Portal

Vaibhav Jain

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January 19, 2017 9:46 am

Reads:499

Score:Unrated

This document explains how to enable only Store and Requests pages in the Customer Portal. This helps an administrator who wants to use only Store. ‘Store’ is introduced in the Service Desk 7.3 release. The screenshot below…

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Categories: Cool Tools, Endpoint Management, Service Desk, Technical

Primary User Calculation and Reset in ZENworks



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January 16, 2017 11:11 am

Reads:541

Score:4.5

uajay explains how to calculate the Primary User on a machine based on the number of user logins, the amount of time the user is logged in, or the designated user…

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Categories: Endpoint Management, Technical, ZENworks, ZENworks Configuration Management

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