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Expert Views

Three Things to Look for in a Remote Management Solution (ZENworks SP4)

Gil Cattelain

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July 23, 2015 5:01 pm

Reads:810

Score:Unrated

Why do companies invest in remote workspaces? The basic idea is that by allowing employees to work from any device or location at any time, they will be happier and more productive. It’s sometimes hard to be happy and productive at your remote workstation when you can’t log into your account or establish a connection …

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Categories: Expert Views, PR Blog, ZENworks

SLA, OLA, UC and all that jazz

Adharsh Praveen R

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July 20, 2015 10:51 am

Reads:533

Score:5

You might have come across service guarantees every day, right from an e-commerce store promising same day delivery or your neighborhood pizza shop promising 30 minutes delivery to your cloud services provider guaranteeing 99% up time. The intent with any of these service promises is to set the correct customer expectations, monitor, maintain and improve …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks Suite

You Spoke Up (And We Listened): Now Get Ready For ZENworks 11 SP4

Gil Cattelain

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July 16, 2015 2:54 pm

Reads:1,318

Score:Unrated

Think of our development team like Batman’s technical assistant Lucius Fox, fighting ferociously to save your IT department from inefficiency and disorganization. While we don’t plan on rolling out a new Sonar Batsuit for you any time soon, our team has been hard at work analyzing your ZENworks 11 feedback and making some exciting changes …

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Categories: Expert Views, PR Blog, ZENworks

SSL Certificates Management – Easy Peasy with ZENworks 11 SP4

Adharsh Praveen R

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July 15, 2015 12:14 pm

Reads:1,098

Score:5

ZENworks uses SSL certificates to protect & authenticate communications across the ZENworks management Zone. ZENworks provides you option to either use an internal ZENworks Certificates Authority (CA) or an external Certificate Authority (CA). Each Primary Server and Authentication Satellite Server has a signed certificate. These CA certificates are distributed to all the managed devices in the zone during agent installation that enables them to connect to servers in the zone.

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Categories: Endpoint Management, Endpoint Protection Suite, Expert Views, Novell Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Why Enterprise-Oriented Solutions Are Ideal for Education Collaboration

Gil Cattelain

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July 14, 2015 1:56 pm

Reads:1,046

Score:Unrated

It’s easy to think of the needs for education enterprise environments as being pretty minimal. Other than email and some collaboration tools, what could educators really need? Sometimes, you don’t know how much you need something until it’s gone. For instance, many GroupWise users say one of the reasons they’ll never move to another platform …

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Categories: Expert Views, GroupWise, GroupWise Blog, PR Blog, Vibe, ZENworks

Feel Prepared for Audits with ZENworks

Gil Cattelain

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July 9, 2015 4:08 pm

Reads:683

Score:Unrated

Right now you’re likely banking on the notion that your business probably won’t have to deal with a lengthy audit this year. Your hope is to fly under the radar of your vendors and avoid detection of your outdated software licenses and assets. What are the odds that you’ll be able to pull this off? …

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Categories: Expert Views, PR Blog, ZENworks

GroupWise releases two new support packs this week!

Mike Bills

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July 9, 2015 2:11 pm

Reads:1,835

Score:Unrated

I am very pleased to announce the release of two new support packs for GroupWise this week. The support packs are GroupWise 2014 SP2 (14.0.2) and GroupWise 2012 SP4 (12.0.4). Both of these support packs are cumulative releases. This means that if you have taken a previous support pack, hot patch or FTF for your …

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Categories: Announcements, Collaboration, Expert Views, GroupWise, GroupWise Blog, PR Blog

Spending All Your Time Playing IT Detective? It’s Time For A Problem Management Solution

Gil Cattelain

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July 2, 2015 12:53 pm

Reads:663

Score:Unrated

Imagine your company gets a brand new shipment of desktop computers. At first, everything appears to be working fine—until one machine starts experiencing random power failures. Then, another machine starts experiencing the same problem. The problem cascades across the network, affecting multiple units. In this type of scenario, what starts as a single IT “incident” …

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Categories: Expert Views, PR Blog, ZENworks

Novell Service Desk: Password Self Service

Adharsh Praveen R

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June 30, 2015 12:11 pm

Reads:601

Score:Unrated

Passwords are everywhere, every device or application or webpage you access requires a password. In order to improve security, organizations are implementing strong password policies and are asking their employees to frequently change their passwords with emphasis on uniqueness, complexity etc. This more often than not results in end users forgetting their passwords or locking …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

How is “Novell Ideas” Going?

Mike Bills

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June 26, 2015 11:35 am

Reads:1,871

Score:Unrated

Recently we introduced to the community a new way to collaborate with Novell on enhancement requests, the Novell Ideas Portal.   If you didn’t get a chance to see this announcement please take a moment and check out what my fellow Product Manager, Jason Blackett had to say about Ideas in his recent Blog Post. Hopefully …

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Categories: Collaboration, Expert Views, GroupWise, GroupWise Blog, Messenger, PR Blog, Vibe

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