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How to Help your Help Desk for Better IT Service Delivery

wesheaps

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May 19, 2017 2:46 pm

Reads:758

Score:Unrated

Today’s “always on, always available” business culture has unintended consequences for your IT team.  IT services are expected to be instantly available at all times—and the first line that normally gets hit with complaints and ire is your IT Help Desk.  If your goal is continuous IT service delivery, then surely an important area to …

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Categories: Expert Views, General, IT Operations Management, Service Desk, Service Management

Protect Your Business’s Data with ZENworks Mobile Workspace

Gil Cattelain

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May 16, 2017 11:58 am

Reads:1,197

Score:Unrated

If ransomware wasn’t already a household name, then it definitely is one now after the recent global cyberattack that spread across 99 different countries. Business leaders everywhere have gotten the message loud and clear that that this type of malware — which encrypts files and holds them until a payment is received — is in …

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Categories: Collaboration, Endpoint Security, Expert Views, General, IT Operations Management, Mobile, Mobility, PR Blog, Security, Technical, Unified Endpoint Management, ZENworks, ZENworks Mobile Workspace

A Faster Way to Deploy Enterprise Applications – Micro Focus Desktop Containers 12.1

Gil Cattelain

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April 20, 2017 3:53 pm

Reads:1,808

Score:Unrated

Imagine you spend about three to four months creating an enterprise application, which puts you ahead of schedule. Now comes the tricky part: Testing the application and deploying it to end users across the enterprise. This process could easily extend the project several weeks or even months. For too long, we have watched developers struggle …

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Categories: Announcements, Desktop Containers, Expert Views, General, PR Blog, Technical, Unified Endpoint Management, ZENworks, ZENworks Application Virtualization

Use the Digital Workforce to Create a Competitive Advantage

Gil Cattelain

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April 5, 2017 12:40 pm

Reads:1,830

Score:Unrated

“It is not the strongest or the most intelligent who will survive but those who can best manage change.” – Charles Darwin Take a look around: The business landscape is a lot more flexible today than it was a decade ago. Now, at least 50 percent of the U.S. workforce now holds a job that …

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Categories: Desktop Containers, Expert Views, File Services and Management, Filr, General, iPrint, Messenger, PR Blog, Technical, Unified Endpoint Management, ZENworks, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Suite

Still Using Paper in Your Enterprise?

Gil Cattelain

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March 16, 2017 12:08 pm

Reads:1,878

Score:Unrated

You can try all you want, but I’m willing to bet that you’ll never truly get rid of paper in your enterprise. There are some tasks that just work better on paper than they do on a computer —like creating a quick memo to hand out in a meeting, printing pay stubs for workers and …

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Categories: Expert Views, General, iPrint, PR Blog, Technical

Three Pitfalls That Can Derail Your Digital Workplace Project

Gil Cattelain

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March 14, 2017 10:10 am

Reads:1,595

Score:Unrated

Digitalization has emerged as a top enterprise technology trend, with Gartner predicting that leading organizations will digitalize 20 percent of their operations by 2020. Chances are likely that your business is considering following suit by digitalizing its workplace, in order to prepare for a new generation of ultra-connected employees and workforce demanding flexible “work from …

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Categories: Expert Views, General, PR Blog, Technical, Unified Endpoint Management, ZENworks, ZENworks Configuration Management

Open Enterprise Server: It’s a Windows world, right?

wesheaps

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February 14, 2017 11:17 am

Reads:2,341

Score:5

What’s with this “either-or” thinking lately?  “Windows” or bust!  Give me “Linux” or give me death!  An “Apple” a day keeps the viruses at bay!   All in all, it can get pretty contentious, even in the IT world.  But is taking such a strong stance really necessary?  Shouldn’t it all be about value, cost, and …

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Categories: Collaboration, File Services and Management, General, IT Operations Management, Messaging & Team Collaboration, Open Enterprise Server, Open Workgroup Suite

It’s Time to Lay the Groundwork for a Digital Workspace

Gil Cattelain

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February 9, 2017 3:50 pm

Reads:1,521

Score:Unrated

A new generation of employees are entering the workforce, and they are bringing with them a very different set of habits and beliefs. One of the biggest differences is the non-negotiable expectation that they can get their work done at any time and from any location, using the devices, connectivity, applications and collaborative tools of …

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Categories: Expert Views, General, PR Blog, Technical, Unified Endpoint Management, ZENworks, ZENworks Configuration Management

ZENworks Configuration Management 2017: Your Ticket to Unified Endpoint Management

Gil Cattelain

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January 26, 2017 9:56 am

Reads:2,083

Score:Unrated

Imagine trying to drive a car without a dashboard. You would have to manually check under the hood for fluids, and guess about critical metrics like your speed, mileage and engine temperature. Driving, in other words, would be immensely difficult — just like trying to manually oversee an enterprise IT environment without a centralized management …

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Categories: Expert Views, General, PR Blog, Technical, Unified Endpoint Management, ZENworks, ZENworks Configuration Management

What’s in Micro Focus maintenance?

wesheaps

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January 13, 2017 11:27 am

Reads:1,443

Score:Unrated

Often, I’m asked why companies should continue to pay maintenance on their Micro Focus software licenses.  Most licenses nowadays are perpetual.  In other words—you bought the right to use the version of the product you’re on.  So what’s the value of maintenance after that?  Many times, IT professionals don’t really know what they are getting …

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Categories: Collaboration, File Services and Management, Filr, General, GroupWise, IT Operations Management, Messaging & Team Collaboration, Mobility, Open Enterprise Server, Open Workgroup Suite

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