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When Was the Last Time Your IT Team Went Home Early on Friday?

Gil Cattelain

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May 28, 2015 3:49 pm

Reads:297

Score:Unrated

It’s 4 p.m. on a midsummer Friday afternoon, and most of the people in your organization are already at home enjoying the weekend thanks to your business’s flexible summer hours policy. Instead of relaxing with a cool drink in your hand, however, you and your fellow IT workers are still pounding away at your keyboards …

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Categories: Expert Views, PR Blog, ZENworks

Fishing for New College Graduates to Work in Your Organization? Read This

Gil Cattelain

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May 21, 2015 12:47 pm

Reads:392

Score:Unrated

All across the U.S., graduation caps are flying and the time-honored anthem of “Pomp and Circumstance” is ushering in yet another wave of fresh college alumni to the workforce. These recent grads are an especially empowered bunch, as they are entering into the healthiest job market for college graduates in several years. A recent survey …

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Wake-Up Call: The Workspace Has Changed … And You Should as Well

Gil Cattelain

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May 18, 2015 10:44 am

Reads:506

Score:Unrated

Do you feel like you fell asleep at your desk and woke up in a new technologically driven business environment that you barely recognize—à la Rip Van Winkle? If so, you’re not still dreaming; business processes are becoming increasingly automated and exponentially faster as connectivity proliferates. This is happening to such a degree that even …

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Is Your Current Service Desk Solution Scaring Away Your IT Workers?

Gil Cattelain

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May 7, 2015 2:32 pm

Reads:576

Score:Unrated

Your enterprise was never meant to be a revolving door for employees. After all, employee turnover is expensive and bad for morale. The cost of losing an employee during his or her first year, for instance, can cost about three times the amount of his or her salary, according to research aggregated in an article …

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ZENworks Full Disk Encryption: Five Frequently Asked Questions

Gil Cattelain

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May 3, 2015 11:12 am

Reads:659

Score:Unrated

Managing encrypted devices at the large enterprise level can seem like a full-time job in and of itself when you consider the sheer volume of encrypted devices that may exist in any one organization. Yet, it’s one of the most important responsibilities in endpoint management. After all, once an organization loses control of its digital …

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Three Warning Signs Your IT Help Desk Could Be Outsourced

Gil Cattelain

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April 24, 2015 10:50 am

Reads:878

Score:Unrated

As an IT manager, you know that your company’s help desk is an integral part of your organization that should not be outsourced to a managed services provider. Unfortunately, upper management does not share the same perspective. While you see a service that needs to stay in-house so that you can maintain control over your …

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Study Shows Mobile App Usage On The Rise Among Enterprises

Gil Cattelain

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April 22, 2015 3:17 pm

Reads:928

Score:Unrated

Right now just about everyone wants to know what’s coming down the pike in the enterprise mobility industry. The answer, as evidenced in a recent report from CDW, is that there is a tidal wave of custom-built mobile applications currently in the planning or development process. As the study shows, 72 percent of businesses plan …

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How Much Are Slow Business Applications Costing Your Enterprise?

Gil Cattelain

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April 9, 2015 1:52 pm

Reads:911

Score:Unrated

Your business can only move as fast as its internal applications allow. So, if your core applications, like file sharing services, customer databases and streaming multimedia players are moving at a snail’s pace, the costs will be enormous for your enterprise. What are the biggest costs of slow-moving applications? First, consider employee productivity. Research shows …

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Move Beyond FCR Rates for Your Help Desk

Gil Cattelain

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April 2, 2015 1:22 pm

Reads:1,185

Score:Unrated

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

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Agile @ Novell

jblackett

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March 31, 2015 9:55 am

Reads:1,353

Score:5

Agile software development is certainly not a new trend, nor is it a passing fad. If you look at the things happening in the market today you can see many changes that are being driven by this approach to software development. For instance, the way mobile applications are delivered in a very feature focused, iterative …

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