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Three Warning Signs Your IT Help Desk Could Be Outsourced

Gil Cattelain

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April 24, 2015 10:50 am

Reads:135

Score:Unrated

As an IT manager, you know that your company’s help desk is an integral part of your organization that should not be outsourced to a managed services provider. Unfortunately, upper management does not share the same perspective. While you see a service that needs to stay in-house so that you can maintain control over your …

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Categories: Expert Views, PR Blog, ZENworks

Study Shows Mobile App Usage On The Rise Among Enterprises

Gil Cattelain

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April 22, 2015 3:17 pm

Reads:276

Score:Unrated

Right now just about everyone wants to know what’s coming down the pike in the enterprise mobility industry. The answer, as evidenced in a recent report from CDW, is that there is a tidal wave of custom-built mobile applications currently in the planning or development process. As the study shows, 72 percent of businesses plan …

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How Much Are Slow Business Applications Costing Your Enterprise?

Gil Cattelain

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April 9, 2015 1:52 pm

Reads:441

Score:Unrated

Your business can only move as fast as its internal applications allow. So, if your core applications, like file sharing services, customer databases and streaming multimedia players are moving at a snail’s pace, the costs will be enormous for your enterprise. What are the biggest costs of slow-moving applications? First, consider employee productivity. Research shows …

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Move Beyond FCR Rates for Your Help Desk

Gil Cattelain

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April 2, 2015 1:22 pm

Reads:663

Score:Unrated

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

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Agile @ Novell

jblackett

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March 31, 2015 9:55 am

Reads:873

Score:5

Agile software development is certainly not a new trend, nor is it a passing fad. If you look at the things happening in the market today you can see many changes that are being driven by this approach to software development. For instance, the way mobile applications are delivered in a very feature focused, iterative …

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Embrace A 21st Century Workspace In Your Enterprise [Webinar]

Gil Cattelain

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March 23, 2015 4:05 pm

Reads:670

Score:Unrated

A powerful shift is taking place throughout the global workforce with regards to where, when and how employees work. After all, employees no longer want to be tethered to their cubicles or offices. Conversely, armed with devices like smartphones, tablets, PCs and desktops, they now expect to be able to access their digital workspaces from …

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It’s Time for Some Spring IT Cleaning

Gil Cattelain

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March 12, 2015 2:56 pm

Reads:1,436

Score:5

Ah, springtime—the birds are chirping, the snow is (finally) melting, and all around there’s a profound change in the air as we usher in a brand new season. This is the ideal time to take a look around your business and account for all of the hardware assets your company has been stockpiling. Your desktop …

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Wake Up and Recognize the Demand for User-Centric Workspaces

Gil Cattelain

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March 6, 2015 10:39 am

Reads:1,207

Score:Unrated

Let’s face it: It’s not always easy to get work done in the office. First, you need to actually get to the office by battling through morning traffic. Then, once you manage to find parking and sit down at your desk, there are constant distractions and interruptions that can get in the way of your …

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The One-Step Plan to Stronger Digital Workspace Security in Your Enterprise

Gil Cattelain

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March 2, 2015 1:43 pm

Reads:993

Score:Unrated

The digital business landscape has changed dramatically during the past few years, and this has led to more challenges facing IT departments than ever before. New threats like malware, ransomware and hacks are increasing by the day. Furthermore, next-generation technologies like the Internet of Things are weaving their way into the digital fabric of your …

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From Gold to Fool’s Gold: Transform Your Data Through Encryption to Make It Useless to Hackers

Gil Cattelain

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February 19, 2015 1:31 pm

Reads:1,204

Score:Unrated

Your business harbors a trove of sensitive data in its back-end servers that hackers would love to exploit for monetary value. These files can range drastically in value, depending on factors such as the type of information they contain and the industry. In healthcare, for instance, stolen patient records can sell for as much as …

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