Novell Cool Solutions

Service Desk

What’s New with Novell Service Desk 7.1

Adharsh Praveen R

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April 29, 2015 11:55 am

Reads:679

Score:Unrated

I am pleased to announce Novell Service Desk 7.1 is now available for download. The focus of this release is to improve the customer experience by simplifying the Customer & User portals; providing new user interface to import assets from ZENworks and performance improvements .   Customer Self Service Portal: A new option to create …

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Categories: Endpoint Management, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks, ZENworks Configuration Management, ZENworks Suite

Agile @ Novell

jblackett

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March 31, 2015 9:55 am

Reads:1,329

Score:5

Agile software development is certainly not a new trend, nor is it a passing fad. If you look at the things happening in the market today you can see many changes that are being driven by this approach to software development. For instance, the way mobile applications are delivered in a very feature focused, iterative …

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Categories: Endpoint Management, Expert Views, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, GroupWise Blog, iPrint, Messenger, Mobility, Novell Service Desk, PR Blog, Service Desk, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Novell Service Desk 7.1 Beta availability announcement

Adharsh Praveen R

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March 2, 2015 12:43 pm

Reads:1,037

Score:Unrated

We are pleased to announce and invite you to participate in Novell Service Desk 7.1-Beta. Novell Service Desk is a complete service management solution that allows you to easily monitor and solve service issue. It provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians. Novell …

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Categories: Endpoint Management, General, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Save Time & Effort with Quick Call Templates: Novell Service Desk

Adharsh Praveen R

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October 21, 2014 9:06 am

Reads:1,409

Score:Unrated

Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Suite

Boost IT Productivity by 45 Percent in Your Organization

Gil Cattelain

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September 11, 2014 4:15 pm

Reads:950

Score:5

Your IT staff is one of the sharpest groups in your organization. Team members are capable of driving serious revenue for your company by implementing forward-thinking technological solutions across the enterprise. Unfortunately, they spend the majority of their time buried in technical endpoint management grunt work, installing, configuring and updating software for user devices. But …

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Categories: Endpoint Management, Expert Views, Mobility, Novell, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Suite

Top Reasons to Invest in a Service Desk Solution

Gil Cattelain

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August 15, 2014 11:14 am

Reads:954

Score:Unrated

Picture this: While one of your employees is sitting at his workstation, he receives a file marked “important” from his client. But the employee can’t open the file and get to work because he is missing a vital plug-in, which he must obtain from IT. All the employee can do now, however, is send a …

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Categories: Endpoint Management, Expert Views, Novell, Service Desk, ZENworks

Novell Service Desk: Enable HTTPS



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June 24, 2014 12:09 pm

Reads:1,234

Score:Unrated

Yashwanth Bellur explains how to enable HTTPS protocol on Novell Service Desk.

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Categories: Endpoint Management, Novell, Service Desk, Technical, ZENworks, ZENworks Suite

Novell Service Desk – Creating custom reports using ZENworks Reporting 5 (ZR5)



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May 1, 2014 3:29 pm

Reads:1,666

Score:5

The intent of this cool solution is to provide you with Novell Service Desk Reporting package (domain) and provide few basic steps for using ZENworks Reporting 5 (ZR5) for creating customized reports outside of the service desk product.

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Categories: Endpoint Protection Suite, Service Desk, Technical, ZENworks, ZENworks Reporting, ZENworks Suite

Novell Service Desk – Creating Custom Reports using Pentaho Report Designer (versions 3.8.3 GA & 5.0.1)

Adharsh Praveen R

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April 24, 2014 12:15 pm

Reads:1,705

Score:Unrated

    As most of you know, Novell Service Desk has inbuilt reporting capabilities that enables users to generate management reports from the captured record details. It provides a graphical snapshot of the overall performance of the Service Desk and its Users also provides the capacity to build simple custom reports using the internal system report builder …

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Categories: Endpoint Management, Expert Views, Service Desk, Technical, ZENworks, ZENworks Reporting, ZENworks Suite

Novell Service Desk is PinkVERIFY Certified. What is in it for me?

Adharsh Praveen R

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January 2, 2014 4:40 pm

Reads:1,225

Score:Unrated

Couple of weeks back, we proudly announced that Novell Service Desk is PinkVERIFY certified for 10 ITIL process. As a Product Manager I am very pleased about this certification as this proves that Novell Service Desk is a functionally mature product and places us in the niche club of ITSM toolsets. You may wonder, how does …

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Categories: Expert Views, Novell, Service Desk, ZENworks

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