Novell Cool Solutions

Service Desk

Google for Business and Micro Focus Service Desk



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November 10, 2015 10:40 am

Reads:1,638

Score:Unrated

Hi All, For some reason the “connecting Micro Focus Service Desk to a Cloud provider” section inside the manual is skipped over quite quickly, and with no knowledge or a starting point this might be a headache. A tip for connecting Google Apps for Business accounts to Micro Focus Service Desk as the Email connector: …

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Categories: Service Desk, Technical

Micro Focus Service Desk – Email configuration to Google Mail



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November 6, 2015 11:50 am

Reads:1,622

Score:Unrated

Micro Focus Service Desk Email Configuration can connect to just about any IMAP & SMTP service. MFSD can be configured to connect to gmail imap/smtp services. However,…

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Categories: Service Desk, Technical

AMIE Adapter for Importing Discovered Printers from ZCM

jblackett

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October 21, 2015 1:54 pm

Reads:727

Score:Unrated

In a call with our Customer Care team the other day someone asked if there was an easy way to import printers into the Micro Focus Service Desk (MFSD) system. In order to do that you could use a straight CSV import if you already have a system that knows about these printers, or if …

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Categories: Cool Tools, Service Desk, Technical, ZENworks Configuration Management

What is Unified Endpoint Management?

jblackett

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October 7, 2015 10:35 am

Reads:2,212

Score:5

I’ve recently spent the last couple of weeks talking about Micro Focus’ vision and strategy for the ZENworks product portfolio to a number of customers and partners. In a nutshell, the vision is for ZENworks to be an easy-to-use, Unified Endpoint Management solution with strong self-service and application management capabilities, provided in an identity centric, …

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Categories: Endpoint Management, Expert Views, PR Blog, Service Desk, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Mobile Management, ZENworks Patch Management

The other side of BYOD | IT Service Management

Adharsh Praveen R

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August 12, 2015 2:08 am

Reads:1,921

Score:Unrated

Analysts estimate that by 2020, 85% of organizations shall have some sort of BYOD program. There are several arguments how embracing BYOD in an organization benefits both end users and IT in several ways starting from lowering costs to better end user satisfaction and better productivity. With BYOD gaining traction, end users/customers expect the service …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Service Desk, Technical, ZENworks Suite

Self-Service: Empower your users to help themselves

Adharsh Praveen R

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August 6, 2015 8:29 am

Reads:1,812

Score:4

Self Service is everywhere. It is a daily routine for several of us to use Self-Service portals for products or services – be it purchasing products from the e-commerce store or ordering groceries or booking a car. Who doesn’t like the convenience of self service. Analysts and surveys predict that 2015 is the year of …

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Categories: Endpoint Management, Expert Views, Service Desk, Technical, ZENworks Suite

SLA, OLA, UC and all that jazz

Adharsh Praveen R

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July 20, 2015 10:51 am

Reads:2,486

Score:5

You might have come across service guarantees every day, right from an e-commerce store promising same day delivery or your neighborhood pizza shop promising 30 minutes delivery to your cloud services provider guaranteeing 99% up time. The intent with any of these service promises is to set the correct customer expectations, monitor, maintain and improve …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Service Desk, ZENworks Suite

SSL Certificates Management – Easy Peasy with ZENworks 11 SP4

Adharsh Praveen R

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July 15, 2015 12:14 pm

Reads:5,168

Score:5

ZENworks uses SSL certificates to protect & authenticate communications across the ZENworks management Zone. ZENworks provides you option to either use an internal ZENworks Certificates Authority (CA) or an external Certificate Authority (CA). Each Primary Server and Authentication Satellite Server has a signed certificate. These CA certificates are distributed to all the managed devices in the zone during agent installation that enables them to connect to servers in the zone.

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Categories: Endpoint Management, Endpoint Protection Suite, Expert Views, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Novell Service Desk: Password Self Service

Adharsh Praveen R

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June 30, 2015 12:11 pm

Reads:1,605

Score:5

Passwords are everywhere, every device or application or webpage you access requires a password. In order to improve security, organizations are implementing strong password policies and are asking their employees to frequently change their passwords with emphasis on uniqueness, complexity etc. This more often than not results in end users forgetting their passwords or locking …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Introducing the Novell Ideas Portal!

jblackett

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June 16, 2015 7:55 am

Reads:4,974

Score:5

I’m sure a lot of you have entered a lot of enhancements requests and I’m equally sure that most of you never heard back from us on what happened to your idea and for that I apologize. In most cases what happened is that a Product Manager did an initial review of the request, determined …

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Categories: Announcements, Collaboration, File & Networking Services, File Management Suite, File Reporter, Filr, GroupWise, GroupWise Blog, iPrint, Messenger, Novell Client, Open Enterprise Server, Service Desk, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

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