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Service Desk

ZCTW – “Why and how to update to ZENwork Full Disk Encryption 2017 Update 1” recording now available

Darrin VandenBos

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August 10, 2017 12:24 pm

Reads:409

Score:Unrated

On Wednesday, August 9, we held a ZENworks Community Technical Webinar on why and how to update to ZENworks Full Disk Encryption 2017 Update 1. If you missed it or want to see it again, you can view the recording here. The next webinar is scheduled for Wednesday, August 23, and will cover Service Desk …

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Categories: Announcements, Endpoint Management, Events, Service Desk, Technical, ZENworks, ZENworks Full Disk Encryption

Community Hot Topics

coolguys

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August 2, 2017 12:08 pm

Reads:470

Score:5

This community is filled with helpful experts brimming with knowledge. They love to write articles (and earn Rewards Points) but don’t always know what people want to read about. We’re starting a Hot Topics list to make it easier to surface the information needs of the community so our experts can find things to write …

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Categories: Business Continuity Clustering, Collaboration, Endpoint Management, Endpoint Protection Suite, File & Networking Services, File Management Suite, File Reporter, Filr, GroupWise, iFolder, Information Archiving, iPrint, Messenger, Micro Focus Application Virtualization, Open Enterprise Server, Open Workgroup Suite, Remote Manager, Retain Cloud Archiving, Retain Unified Archiving, Service Desk, Storage Manager, Technical, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Mobile Workspace, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

August Endpoint Management Community Webinars Announcement

jblackett

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July 18, 2017 1:30 pm

Reads:385

Score:Unrated

Hello community! After a bit of a break I am pleased to announce that we are ready to resume our schedule of Endpoint Management Community Webinars. We are still working on the full schedule for the next 6 months but today I am pleased to announce the topics for August 2017: Title: Why and how …

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Categories: Announcements, Endpoint Management, Events, Service Desk, Technical, ZENworks, ZENworks Full Disk Encryption

How to Help your Help Desk for Better IT Service Delivery

wesheaps

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May 19, 2017 2:46 pm

Reads:540

Score:Unrated

Today’s “always on, always available” business culture has unintended consequences for your IT team.  IT services are expected to be instantly available at all times—and the first line that normally gets hit with complaints and ire is your IT Help Desk.  If your goal is continuous IT service delivery, then surely an important area to …

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Categories: Endpoint Management, Expert Views, General, Service Desk

An update on ZENworks Reporting



By:

March 10, 2017 9:39 am

Reads:1,318

Score:Unrated

During the past few days, I had folks asking me about what’s happening on the Reporting front. So I thought it best to share the update with a wider audience. The start of this year was a major milestone for ZENworks with the release of ZENworks 2017…

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Categories: Endpoint Management, Novell, Service Desk, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Importing Microsoft Active Directory Print Management Printers into Micro Focus Service Desk 7.3



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February 3, 2017 8:55 am

Reads:1,174

Score:Unrated

Do you manage printers with Microsoft Active Directory Print Management? Are you tired of manually creating and updating printer items in Micro Focus Service Desk? Even if you have done this, chances are good that this process quickly got out of hand. Manually keeping up with changes to printers can be exhausting and error prone. …

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Categories: End-user How-to, Endpoint Management, Service Desk, Technical

Service Desk: Enable only Store and Requests pages in the Customer Portal

Vaibhav Jain

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January 19, 2017 9:46 am

Reads:1,304

Score:4

This document explains how to enable only Store and Requests pages in the Customer Portal. This helps an administrator who wants to use only Store. ‘Store’ is introduced in the Service Desk 7.3 release. The screenshot below…

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Categories: Cool Tools, Endpoint Management, Service Desk, Technical

Build Your Own Self Service Portal in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:2,486

Score:4

We’ve all experienced the following scenarios: Your mouse or computer breaks, making it impossible to work. You need a new application, but can’t download it. Or a software license expires, leaving you unable to access your critical files. What do you when these issues arise? You submit a ticket request…and then the waiting begins. Using …

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Categories: Endpoint Management, Expert Views, General, PR Blog, Service Desk, Technical

Costruite il vostro portale self-service in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:342

Score:Unrated

Tutti noi abbiamo vissuto situazioni come la rottura di un mouse o di un PC, con conseguenti problemi nella prosecuzione del lavoro. Oppure occorre una nuova applicazione, che tuttavia sembra impossibile scaricare. O ancora, una licenza software scade, rendendo inaccessibili file importanti. Come vi comportate in situazioni simili? Inviate una richiesta di supporto… e poi …

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Categories: Endpoint Management, Expert Views, Service Desk

Avec Micro Focus Service Desk 7.3, créez votre propre portail en libre-service

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:345

Score:Unrated

Vous avez certainement déjà connu les scénarios suivants : votre souris ou votre ordinateur ne fonctionne plus, ce qui vous empêche de travailler ; vous avez besoin d’une nouvelle application, mais ne parvenez pas à la télécharger ; une licence logicielle expire et vous ne pouvez plus accéder à vos fichiers stratégiques. Que faites-vous lorsque …

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Categories: Endpoint Management, Expert Views, Service Desk

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