Novell Cool Solutions

Service Desk

Micro Focus Service Desk 7.2 (Redwood) Color Code Customization for the Priority

Vaibhav Jain

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April 26, 2016 9:36 am

Reads:388

Score:5

This document explains how to customize the color code. In the Micro Focus Service Desk 7.2 (Redwood) release, a new feature of the Color code is introduced along with the Request Number/ID based on Priority. This enables a technician to locate the requests that need High, Urgent, Medium, or Low based on the priority. By …

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Categories: Service Desk, Technical

Changes to the Novell, NetIQ, MicroFocus, Borland Forums



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March 4, 2016 12:52 pm

Reads:1,566

Score:5

Have you noticed some changes to the Novell forums at http://forums.novell.com over the past couple of months?   We’re undergoing a process/effort to consolidate forums for all Micro Focus portfolio products into a single site. Unless you’ve been living under a rock and are deaf AND blind, chances are you’ve noticed that Micro Focus is …

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Categories: Announcements, Applications, Cloud Computing, Cluster Services, Collaboration, Endpoint Management, Endpoint Protection Suite, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, GroupWise Blog, iFolder, iPrint, Messenger, Mobility, NetWare, Novell, Novell Client, Novell Service Desk, Open Enterprise Server, Open Workgroup Suite, Service Desk, Storage Manager, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Google for Business and Micro Focus Service Desk



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November 10, 2015 10:40 am

Reads:2,644

Score:Unrated

Hi All, For some reason the “connecting Micro Focus Service Desk to a Cloud provider” section inside the manual is skipped over quite quickly, and with no knowledge or a starting point this might be a headache. A tip for connecting Google Apps for Business accounts to Micro Focus Service Desk as the Email connector: …

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Categories: Service Desk, Technical

Micro Focus Service Desk – Email configuration to Google Mail



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November 6, 2015 11:50 am

Reads:2,680

Score:Unrated

Micro Focus Service Desk Email Configuration can connect to just about any IMAP & SMTP service. MFSD can be configured to connect to gmail imap/smtp services. However,…

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Categories: Service Desk, Technical

AMIE Adapter for Importing Discovered Printers from ZCM

jblackett

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October 21, 2015 1:54 pm

Reads:1,382

Score:Unrated

In a call with our Customer Care team the other day someone asked if there was an easy way to import printers into the Micro Focus Service Desk (MFSD) system. In order to do that you could use a straight CSV import if you already have a system that knows about these printers, or if …

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Categories: Cool Tools, Service Desk, Technical, ZENworks Configuration Management

What is Unified Endpoint Management?

jblackett

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October 7, 2015 10:35 am

Reads:2,764

Score:5

I’ve recently spent the last couple of weeks talking about Micro Focus’ vision and strategy for the ZENworks product portfolio to a number of customers and partners. In a nutshell, the vision is for ZENworks to be an easy-to-use, Unified Endpoint Management solution with strong self-service and application management capabilities, provided in an identity centric, …

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Categories: Endpoint Management, Expert Views, PR Blog, Service Desk, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Mobile Management, ZENworks Patch Management

The other side of BYOD | IT Service Management

Adharsh Praveen R

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August 12, 2015 2:08 am

Reads:2,201

Score:Unrated

Analysts estimate that by 2020, 85% of organizations shall have some sort of BYOD program. There are several arguments how embracing BYOD in an organization benefits both end users and IT in several ways starting from lowering costs to better end user satisfaction and better productivity. With BYOD gaining traction, end users/customers expect the service …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Service Desk, Technical, ZENworks Suite

Self-Service: Empower your users to help themselves

Adharsh Praveen R

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August 6, 2015 8:29 am

Reads:2,119

Score:4

Self Service is everywhere. It is a daily routine for several of us to use Self-Service portals for products or services – be it purchasing products from the e-commerce store or ordering groceries or booking a car. Who doesn’t like the convenience of self service. Analysts and surveys predict that 2015 is the year of …

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Categories: Endpoint Management, Expert Views, Service Desk, Technical, ZENworks Suite

SLA, OLA, UC and all that jazz

Adharsh Praveen R

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July 20, 2015 10:51 am

Reads:3,562

Score:5

You might have come across service guarantees every day, right from an e-commerce store promising same day delivery or your neighborhood pizza shop promising 30 minutes delivery to your cloud services provider guaranteeing 99% up time. The intent with any of these service promises is to set the correct customer expectations, monitor, maintain and improve …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Service Desk, ZENworks Suite

SSL Certificates Management – Easy Peasy with ZENworks 11 SP4

Adharsh Praveen R

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July 15, 2015 12:14 pm

Reads:5,743

Score:5

ZENworks uses SSL certificates to protect & authenticate communications across the ZENworks management Zone. ZENworks provides you option to either use an internal ZENworks Certificates Authority (CA) or an external Certificate Authority (CA). Each Primary Server and Authentication Satellite Server has a signed certificate. These CA certificates are distributed to all the managed devices in the zone during agent installation that enables them to connect to servers in the zone.

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Categories: Endpoint Management, Endpoint Protection Suite, Expert Views, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

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