Cool Solutions

Service Desk

Micro Focus Service Desk Domain

jblackett

By:

August 25, 2017 10:12 am

Reads:688

Score:Unrated

As many of you know about nine months ago I started working on a ZENworks Reporting Domain that can be used to allow ZENworks Reporting to generate adhoc reports and dashboards using data in the Micro Focus Service Desk Domain. Several customers and employees have provided valuable feedback as I refined this and I am …

+read more

Tags: , , ,
Categories: Cool Tools, IT Operations Management, Service Desk, Service Management, Technical, ZENworks Reporting

Essay Contest: Micro Focus @School

coolguys

By:

August 21, 2017 1:53 pm

Reads:879

Score:5

In many parts of the world, students are heading back to school or university. The last thing on their minds is all the technology that makes a modern education possible. But you know better. If you work in the academic sector, you’ve been hard at work for months getting everything in place so they can …

+read more

Tags: , , , , ,
Categories: Business Continuity, Client, Cluster Services, Collaboration, Desktop Containers, Endpoint Protection Suite, File Management Suite, File Reporter, File Services and Management, Filr, GroupWise, iFolder, Information Archiving, iPrint, IT Operations Management, Messenger, Mobility, Open Enterprise Server, Open Workgroup Suite, Retain Unified Archiving, Service Desk, Storage Manager, Technical, Unified Endpoint Management, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Mobile Workspace, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

ZCTW – “Why and how to update to ZENwork Full Disk Encryption 2017 Update 1” recording now available

Darrin VandenBos

By:

August 10, 2017 12:24 pm

Reads:830

Score:Unrated

On Wednesday, August 9, we held a ZENworks Community Technical Webinar on why and how to update to ZENworks Full Disk Encryption 2017 Update 1. If you missed it or want to see it again, you can view the recording here. The next webinar is scheduled for Wednesday, August 23, and will cover Service Desk …

+read more

Tags: , , ,
Categories: Announcements, Endpoint Security, Events, IT Operations Management, Security, Service Desk, Service Management, Technical, Unified Endpoint Management, ZENworks, ZENworks Full Disk Encryption

Community Hot Topics

coolguys

By:

August 2, 2017 12:08 pm

Reads:860

Score:5

This community is filled with helpful experts brimming with knowledge. They love to write articles (and earn Rewards Points) but don’t always know what people want to read about. We’re starting a Hot Topics list to make it easier to surface the information needs of the community so our experts can find things to write …

+read more

Tags: ,
Categories: Business Continuity Clustering, Collaboration, Endpoint Protection Suite, File Management Suite, File Reporter, File Services and Management, Filr, GroupWise, High Availability & Disaster Recovery, iFolder, Information Archiving, iPrint, IT Operations Management, Messenger, Open Enterprise Server, Open Workgroup Suite, Retain Unified Archiving, Service Desk, Storage Manager, Technical, Unified Endpoint Management, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Mobile Workspace, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

August Endpoint Management Community Webinars Announcement

jblackett

By:

July 18, 2017 1:30 pm

Reads:506

Score:Unrated

Hello community! After a bit of a break I am pleased to announce that we are ready to resume our schedule of Endpoint Management Community Webinars. We are still working on the full schedule for the next 6 months but today I am pleased to announce the topics for August 2017: Title: Why and how …

+read more

Tags: , , , ,
Categories: Announcements, Endpoint Security, Events, IT Operations Management, Security, Service Desk, Service Management, Technical, Unified Endpoint Management, ZENworks, ZENworks Full Disk Encryption

How to Help your Help Desk for Better IT Service Delivery

wesheaps

By:

May 19, 2017 2:46 pm

Reads:688

Score:Unrated

Today’s “always on, always available” business culture has unintended consequences for your IT team.  IT services are expected to be instantly available at all times—and the first line that normally gets hit with complaints and ire is your IT Help Desk.  If your goal is continuous IT service delivery, then surely an important area to …

+read more

Tags: , , , ,
Categories: Expert Views, General, IT Operations Management, Service Desk, Service Management

An update on ZENworks Reporting



By:

March 10, 2017 9:39 am

Reads:1,480

Score:Unrated

During the past few days, I had folks asking me about what’s happening on the Reporting front. So I thought it best to share the update with a wider audience. The start of this year was a major milestone for ZENworks with the release of ZENworks 2017…

+read more

Tags: , , , ,
Categories: IT Operations Management, Security, Service Desk, Service Management, Unified Endpoint Management, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Importing Microsoft Active Directory Print Management Printers into Micro Focus Service Desk 7.3



By:

February 3, 2017 8:55 am

Reads:1,344

Score:Unrated

Do you manage printers with Microsoft Active Directory Print Management? Are you tired of manually creating and updating printer items in Micro Focus Service Desk? Even if you have done this, chances are good that this process quickly got out of hand. Manually keeping up with changes to printers can be exhausting and error prone. …

+read more

Tags: , , ,
Categories: End-user How-to, Service Desk, Technical, Unified Endpoint Management

Service Desk: Enable only Store and Requests pages in the Customer Portal

Vaibhav Jain

By:

January 19, 2017 9:46 am

Reads:1,528

Score:4

This document explains how to enable only Store and Requests pages in the Customer Portal. This helps an administrator who wants to use only Store. ‘Store’ is introduced in the Service Desk 7.3 release. The screenshot below…

+read more

Tags: , , , , ,
Categories: Cool Tools, Service Desk, Technical, Unified Endpoint Management

Build Your Own Self Service Portal in Micro Focus Service Desk 7.3

Gil Cattelain

By:

November 3, 2016 3:21 pm

Reads:2,656

Score:4

We’ve all experienced the following scenarios: Your mouse or computer breaks, making it impossible to work. You need a new application, but can’t download it. Or a software license expires, leaving you unable to access your critical files. What do you when these issues arise? You submit a ticket request…and then the waiting begins. Using …

+read more

Tags: , , , , ,
Categories: Expert Views, General, PR Blog, Service Desk, Technical, Unified Endpoint Management

RSS