Cool Solutions

Service Desk

An update on ZENworks Reporting



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March 10, 2017 9:39 am

Reads:848

Score:Unrated

During the past few days, I had folks asking me about what’s happening on the Reporting front. So I thought it best to share the update with a wider audience. The start of this year was a major milestone for ZENworks with the release of ZENworks 2017…

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Categories: Endpoint Management, Novell, Service Desk, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Importing Microsoft Active Directory Print Management Printers into Micro Focus Service Desk 7.3



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February 3, 2017 8:55 am

Reads:809

Score:Unrated

Do you manage printers with Microsoft Active Directory Print Management? Are you tired of manually creating and updating printer items in Micro Focus Service Desk? Even if you have done this, chances are good that this process quickly got out of hand. Manually keeping up with changes to printers can be exhausting and error prone. …

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Categories: End-user How-to, Endpoint Management, Service Desk, Technical

Service Desk: Enable only Store and Requests pages in the Customer Portal

Vaibhav Jain

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January 19, 2017 9:46 am

Reads:819

Score:Unrated

This document explains how to enable only Store and Requests pages in the Customer Portal. This helps an administrator who wants to use only Store. ‘Store’ is introduced in the Service Desk 7.3 release. The screenshot below…

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Categories: Cool Tools, Endpoint Management, Service Desk, Technical

Build Your Own Self Service Portal in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:1,674

Score:4

We’ve all experienced the following scenarios: Your mouse or computer breaks, making it impossible to work. You need a new application, but can’t download it. Or a software license expires, leaving you unable to access your critical files. What do you when these issues arise? You submit a ticket request…and then the waiting begins. Using …

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Categories: Endpoint Management, Expert Views, General, PR Blog, Service Desk, Technical

Costruite il vostro portale self-service in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:138

Score:Unrated

Tutti noi abbiamo vissuto situazioni come la rottura di un mouse o di un PC, con conseguenti problemi nella prosecuzione del lavoro. Oppure occorre una nuova applicazione, che tuttavia sembra impossibile scaricare. O ancora, una licenza software scade, rendendo inaccessibili file importanti. Come vi comportate in situazioni simili? Inviate una richiesta di supporto… e poi …

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Categories: Endpoint Management, Expert Views, Service Desk

Avec Micro Focus Service Desk 7.3, créez votre propre portail en libre-service

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:137

Score:Unrated

Vous avez certainement déjà connu les scénarios suivants : votre souris ou votre ordinateur ne fonctionne plus, ce qui vous empêche de travailler ; vous avez besoin d’une nouvelle application, mais ne parvenez pas à la télécharger ; une licence logicielle expire et vous ne pouvez plus accéder à vos fichiers stratégiques. Que faites-vous lorsque …

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Categories: Endpoint Management, Expert Views, Service Desk

Erstellen eines eigenen Self-Service-Portals im Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:141

Score:Unrated

Wir haben alle schon eines der folgenden Szenarien erlebt: Die Maus oder der Computer geht kaputt und man kann nicht weiterarbeiten. Es wird eine neue Anwendung benötigt, aber man kann sie nicht herunterladen. Oder eine Softwarelizenz läuft ab und man kann nicht mehr auf wichtige Dateien zugreifen. Was tun Sie, wenn diese Probleme auftreten? Sie …

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Categories: Endpoint Management, Expert Views, Service Desk

Micro Focus Service Desk 7.2/7.3 – Customizing Login and Logout Screens

Vaibhav Jain

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November 2, 2016 12:46 pm

Reads:1,708

Score:Unrated

This document explains how to customize Micro Focus Service Desk Login and Logout screens.

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Categories: Cool Tools, Endpoint Management, Service Desk, Technical

We’re Looking for Input on the Future of Our “Community” Site



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August 25, 2016 9:21 am

Reads:4,836

Score:5

With the merger of Novell, NetIQ, and SUSE with Attachmate…… then the merger of The Attachmate Group with Micro Focus…….  Then the Micro Focus acquisition of Serena, well…… we currently have a quite a disjointed customer community running on multiple platforms and it’s quite a mess. When I talk “community”, it’s the places where you can …

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Categories: Announcements, Applications, Cloud Computing, Cluster Services, Collaboration, Endpoint Management, Endpoint Protection Suite, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, iFolder, iPrint, Messenger, Micro Focus Application Virtualization, Mobility, NetWare, Novell, Novell Client, Open Enterprise Server, Open Workgroup Suite, Remote Manager, Service Desk, Storage Manager, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

MFSD Extensions & SOAP Web Services – Java code examples



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May 27, 2016 9:56 am

Reads:1,869

Score:Unrated

Service Desk provides a rich experience for developers to extend the functionality and integrate with other 3rd party systems. Currently there are two ways to integrate 3rd party systems with Service Desk…

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Categories: Endpoint Management, Service Desk, Technical, ZENworks Suite

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