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Service Desk

The other side of BYOD | IT Service Management

Adharsh Praveen R

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August 12, 2015 2:08 am

Reads:839

Score:Unrated

Analysts estimate that by 2020, 85% of organizations shall have some sort of BYOD program. There are several arguments how embracing BYOD in an organization benefits both end users and IT in several ways starting from lowering costs to better end user satisfaction and better productivity. With BYOD gaining traction, end users/customers expect the service …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks Suite

Self-Service: Empower your users to help themselves

Adharsh Praveen R

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August 6, 2015 8:29 am

Reads:915

Score:Unrated

Self Service is everywhere. It is a daily routine for several of us to use Self-Service portals for products or services – be it purchasing products from the e-commerce store or ordering groceries or booking a car. Who doesn’t like the convenience of self service. Analysts and surveys predict that 2015 is the year of …

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Categories: Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks Suite

SLA, OLA, UC and all that jazz

Adharsh Praveen R

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July 20, 2015 10:51 am

Reads:1,052

Score:5

You might have come across service guarantees every day, right from an e-commerce store promising same day delivery or your neighborhood pizza shop promising 30 minutes delivery to your cloud services provider guaranteeing 99% up time. The intent with any of these service promises is to set the correct customer expectations, monitor, maintain and improve …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks Suite

Novell Service Desk: Password Self Service

Adharsh Praveen R

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June 30, 2015 12:11 pm

Reads:888

Score:Unrated

Passwords are everywhere, every device or application or webpage you access requires a password. In order to improve security, organizations are implementing strong password policies and are asking their employees to frequently change their passwords with emphasis on uniqueness, complexity etc. This more often than not results in end users forgetting their passwords or locking …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Participating in an Industry Focused Peer Community



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June 1, 2015 11:43 am

Reads:2,174

Score:Unrated

Would you like to participate in a community of other Micro Focus (Novell/SUSE/NetIQ/Micro Focus/Borland) customers in your same industry?   Are you in Healthcare?  Federal or Local Government?  Small Business? Something else? Sometimes it’s nice to be able to talk to someone that has the same concerns and issues you do.  Someone that knows the rules you …

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Categories: Applications, Cloud Computing, Cluster Services, Collaboration, Developers, Endpoint Management, Endpoint Protection Suite, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, iFolder, iPrint, Messenger, Mobility, NetWare, Novell, Novell Client, Novell Service Desk, Novell Service Desk, Open Enterprise Server, Open Workgroup Suite, Remote Manager, Service Desk, Technical, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

What’s New with Novell Service Desk 7.1

Adharsh Praveen R

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April 29, 2015 11:55 am

Reads:1,732

Score:Unrated

        I am pleased to announce Novell Service Desk 7.1 is now available for download. The focus of this release is to improve the customer experience by simplifying the Customer & User portals; providing new user interface to import assets from ZENworks and performance improvements .   Customer Self Service Portal: A …

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Categories: Endpoint Management, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks, ZENworks Configuration Management, ZENworks Suite

Agile @ Novell

jblackett

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March 31, 2015 9:55 am

Reads:1,838

Score:5

Agile software development is certainly not a new trend, nor is it a passing fad. If you look at the things happening in the market today you can see many changes that are being driven by this approach to software development. For instance, the way mobile applications are delivered in a very feature focused, iterative …

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Categories: Endpoint Management, Expert Views, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, GroupWise Blog, iPrint, Messenger, Mobility, Novell Service Desk, PR Blog, Service Desk, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Novell Service Desk 7.1 Beta availability announcement

Adharsh Praveen R

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March 2, 2015 12:43 pm

Reads:1,525

Score:Unrated

We are pleased to announce and invite you to participate in Novell Service Desk 7.1-Beta. Novell Service Desk is a complete service management solution that allows you to easily monitor and solve service issue. It provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians. Novell …

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Categories: Endpoint Management, General, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Save Time & Effort with Quick Call Templates: Novell Service Desk

Adharsh Praveen R

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October 21, 2014 9:06 am

Reads:2,020

Score:5

Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Suite

Boost IT Productivity by 45 Percent in Your Organization

Gil Cattelain

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September 11, 2014 4:15 pm

Reads:1,319

Score:5

Your IT staff is one of the sharpest groups in your organization. Team members are capable of driving serious revenue for your company by implementing forward-thinking technological solutions across the enterprise. Unfortunately, they spend the majority of their time buried in technical endpoint management grunt work, installing, configuring and updating software for user devices. But …

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Categories: Endpoint Management, Expert Views, Mobility, Novell, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Suite

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