Novell Cool Solutions

Service Desk

SLA, OLA, UC and all that jazz

Adharsh Praveen R

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July 20, 2015 10:51 am

Reads:527

Score:5

You might have come across service guarantees every day, right from an e-commerce store promising same day delivery or your neighborhood pizza shop promising 30 minutes delivery to your cloud services provider guaranteeing 99% up time. The intent with any of these service promises is to set the correct customer expectations, monitor, maintain and improve …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks Suite

Novell Service Desk: Password Self Service

Adharsh Praveen R

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June 30, 2015 12:11 pm

Reads:599

Score:Unrated

Passwords are everywhere, every device or application or webpage you access requires a password. In order to improve security, organizations are implementing strong password policies and are asking their employees to frequently change their passwords with emphasis on uniqueness, complexity etc. This more often than not results in end users forgetting their passwords or locking …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Participating in an Industry Focused Peer Community



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June 1, 2015 11:43 am

Reads:1,884

Score:Unrated

Would you like to participate in a community of other Micro Focus (Novell/SUSE/NetIQ/Micro Focus/Borland) customers in your same industry?   Are you in Healthcare?  Federal or Local Government?  Small Business? Something else? Sometimes it’s nice to be able to talk to someone that has the same concerns and issues you do.  Someone that knows the rules you …

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Categories: Applications, Cloud Computing, Cluster Services, Collaboration, Developers, Endpoint Management, Endpoint Protection Suite, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, iFolder, iPrint, Messenger, Mobility, NetWare, Novell, Novell Client, Novell Service Desk, Novell Service Desk, Open Enterprise Server, Open Workgroup Suite, Remote Manager, Service Desk, Technical, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

What’s New with Novell Service Desk 7.1

Adharsh Praveen R

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April 29, 2015 11:55 am

Reads:1,456

Score:Unrated

        I am pleased to announce Novell Service Desk 7.1 is now available for download. The focus of this release is to improve the customer experience by simplifying the Customer & User portals; providing new user interface to import assets from ZENworks and performance improvements .   Customer Self Service Portal: A …

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Categories: Endpoint Management, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks, ZENworks Configuration Management, ZENworks Suite

Agile @ Novell

jblackett

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March 31, 2015 9:55 am

Reads:1,742

Score:5

Agile software development is certainly not a new trend, nor is it a passing fad. If you look at the things happening in the market today you can see many changes that are being driven by this approach to software development. For instance, the way mobile applications are delivered in a very feature focused, iterative …

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Categories: Endpoint Management, Expert Views, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, GroupWise Blog, iPrint, Messenger, Mobility, Novell Service Desk, PR Blog, Service Desk, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Novell Service Desk 7.1 Beta availability announcement

Adharsh Praveen R

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March 2, 2015 12:43 pm

Reads:1,385

Score:Unrated

We are pleased to announce and invite you to participate in Novell Service Desk 7.1-Beta. Novell Service Desk is a complete service management solution that allows you to easily monitor and solve service issue. It provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians. Novell …

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Categories: Endpoint Management, General, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Save Time & Effort with Quick Call Templates: Novell Service Desk

Adharsh Praveen R

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October 21, 2014 9:06 am

Reads:1,804

Score:5

Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Suite

Boost IT Productivity by 45 Percent in Your Organization

Gil Cattelain

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September 11, 2014 4:15 pm

Reads:1,233

Score:5

Your IT staff is one of the sharpest groups in your organization. Team members are capable of driving serious revenue for your company by implementing forward-thinking technological solutions across the enterprise. Unfortunately, they spend the majority of their time buried in technical endpoint management grunt work, installing, configuring and updating software for user devices. But …

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Categories: Endpoint Management, Expert Views, Mobility, Novell, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Suite

Top Reasons to Invest in a Service Desk Solution

Gil Cattelain

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August 15, 2014 11:14 am

Reads:1,152

Score:Unrated

Picture this: While one of your employees is sitting at his workstation, he receives a file marked “important” from his client. But the employee can’t open the file and get to work because he is missing a vital plug-in, which he must obtain from IT. All the employee can do now, however, is send a …

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Categories: Endpoint Management, Expert Views, Novell, Service Desk, ZENworks

Novell Service Desk: Enable HTTPS



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June 24, 2014 12:09 pm

Reads:1,531

Score:Unrated

Yashwanth Bellur explains how to enable HTTPS protocol on Novell Service Desk.

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Categories: Endpoint Management, Novell, Service Desk, Technical, ZENworks, ZENworks Suite

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