Cool Solutions

Service Desk

Restrict LDAP users on ZENworks Reporting

Ron van Herk

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July 10, 2018 8:45 am

Reads:403

Score:5

I like using ZENworks Reporting to generate custom reports for ZENworks Configuration Management or for ZENworks Service Desk but there has been one thing I found very annoying, the ability to manage LDAP users and the Roles within ZENworks Reporter. The ZENworks Reporter appliance configuration makes it very easy to add an LDAP source to …

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Categories: IT Operations Management, Service Desk, Software Asset Management, Technical, Unified Endpoint Management, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Reporting

Upcoming ZENworks Community Technical Webinars

jblackett

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January 16, 2018 12:11 pm

Reads:1,888

Score:Unrated

Happy New Year! I’m pleased to announce several upcoming webinars for the first quarter of this year. These are: What’s New in ZENworks 2017 Update 2 – Mobile Management Enhancements Jan 24, 2018  9:00 AM – 10:00 AM Mountain This session will introduce the new mobile management capabilities of ZENworks 2017 Update 2. This release …

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Categories: Service Desk, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Reporting, ZENworks Suite

New Endpoint Management Community Webinars Announcement



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November 2, 2017 8:06 am

Reads:1,258

Score:Unrated

Hello Community! I am pleased to announce to announce our Endpoint Management Community Webinars for November & December.

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Categories: Announcements, Configuration Management, End-user How-to, Endpoint Security, Events, Expert Views, Security, Service Desk, Technical, Unified Endpoint Management, ZENworks, ZENworks Configuration Management, ZENworks Suite

Micro Focus Service Desk Domain

jblackett

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August 25, 2017 10:12 am

Reads:1,730

Score:Unrated

As many of you know about nine months ago I started working on a ZENworks Reporting Domain that can be used to allow ZENworks Reporting to generate adhoc reports and dashboards using data in the Micro Focus Service Desk Domain. Several customers and employees have provided valuable feedback as I refined this and I am …

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Categories: Cool Tools, IT Operations Management, Service Desk, Service Management, Technical, ZENworks Reporting

Essay Contest: Micro Focus @School

coolguys

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August 21, 2017 1:53 pm

Reads:2,582

Score:5

In many parts of the world, students are heading back to school or university. The last thing on their minds is all the technology that makes a modern education possible. But you know better. If you work in the academic sector, you’ve been hard at work for months getting everything in place so they can …

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Categories: Business Continuity, Client, Cluster Services, Collaboration, Desktop Containers, Endpoint Protection Suite, File Management Suite, File Reporter, File Services and Management, Filr, GroupWise, iFolder, Information Archiving, iPrint, IT Operations Management, Messenger, Mobility, Open Enterprise Server, Open Workgroup Suite, Retain Unified Archiving, Service Desk, Storage Manager, Technical, Unified Endpoint Management, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Mobile Workspace, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

ZCTW – “Why and how to update to ZENwork Full Disk Encryption 2017 Update 1” recording now available

Darrin VandenBos

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August 10, 2017 12:24 pm

Reads:1,580

Score:Unrated

On Wednesday, August 9, we held a ZENworks Community Technical Webinar on why and how to update to ZENworks Full Disk Encryption 2017 Update 1. If you missed it or want to see it again, you can view the recording here. The next webinar is scheduled for Wednesday, August 23, and will cover Service Desk …

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Categories: Announcements, Endpoint Security, Events, IT Operations Management, Security, Service Desk, Service Management, Technical, Unified Endpoint Management, ZENworks, ZENworks Full Disk Encryption

Community Hot Topics

coolguys

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August 2, 2017 12:08 pm

Reads:2,467

Score:5

This community is filled with helpful experts brimming with knowledge. They love to write articles (and earn Rewards Points) but don’t always know what people want to read about. We’re starting a Hot Topics list to make it easier to surface the information needs of the community so our experts can find things to write …

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Categories: Business Continuity Clustering, Collaboration, Endpoint Protection Suite, File Management Suite, File Reporter, File Services and Management, Filr, GroupWise, High Availability & Disaster Recovery, iFolder, Information Archiving, iPrint, IT Operations Management, Messenger, Open Enterprise Server, Open Workgroup Suite, Retain Unified Archiving, Service Desk, Storage Manager, Technical, Unified Endpoint Management, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Mobile Workspace, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

August Endpoint Management Community Webinars Announcement

jblackett

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July 18, 2017 1:30 pm

Reads:934

Score:Unrated

Hello community! After a bit of a break I am pleased to announce that we are ready to resume our schedule of Endpoint Management Community Webinars. We are still working on the full schedule for the next 6 months but today I am pleased to announce the topics for August 2017: Title: Why and how …

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Categories: Announcements, Endpoint Security, Events, IT Operations Management, Security, Service Desk, Service Management, Technical, Unified Endpoint Management, ZENworks, ZENworks Full Disk Encryption

How to Help your Help Desk for Better IT Service Delivery

wesheaps

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May 19, 2017 2:46 pm

Reads:1,258

Score:Unrated

Today’s “always on, always available” business culture has unintended consequences for your IT team.  IT services are expected to be instantly available at all times—and the first line that normally gets hit with complaints and ire is your IT Help Desk.  If your goal is continuous IT service delivery, then surely an important area to …

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Categories: Expert Views, General, IT Operations Management, Service Desk, Service Management

An update on ZENworks Reporting



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March 10, 2017 9:39 am

Reads:2,611

Score:Unrated

During the past few days, I had folks asking me about what’s happening on the Reporting front. So I thought it best to share the update with a wider audience. The start of this year was a major milestone for ZENworks with the release of ZENworks 2017…

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Categories: IT Operations Management, Security, Service Desk, Service Management, Unified Endpoint Management, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

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