Novell Cool Solutions

Service Desk

MFSD Extensions & SOAP Web Services – Java code examples



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May 27, 2016 9:56 am

Reads:128

Score:Unrated

Service Desk provides a rich experience for developers to extend the functionality and integrate with other 3rd party systems. Currently there are two ways to integrate 3rd party systems with Service Desk…

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Categories: Service Desk, Technical, ZENworks Suite

Looking for your Service Desk Reporting input

jblackett

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May 23, 2016 7:10 pm

Reads:203

Score:Unrated

I am currently working on creating a Cool Solution’s Service Desk domain for ZENworks Reporting and am looking for folks that might be interested in doing custom reporting against Service Desk. If you are interested drop me an email at jason.blackett@microfocus.com. I’ll probably want your ideas about what you want to report against and ask …

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Categories: Service Desk, Technical, ZENworks Reporting

Service Desk Dashboard



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May 13, 2016 4:32 pm

Reads:635

Score:Unrated

Micro Focus Service Desk has reports that provide information about the performance of Service Desk to Supervisors and users in a graphical snapshot. The reports can be accessed easily and they can be exported to Excel and PDF formats. Service Desk has many reports on KPI, Requests, Service Agreements, and Configuration Items and on …

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Categories: Cool Tools, Endpoint Protection Suite, Service Desk, Technical

You’re Having Problems with a Micro Focus Product? Oh No!



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May 10, 2016 2:10 pm

Reads:1,093

Score:5

When you are having problems with one or more of our products, you come to our site for one thing:  help resolving your problem and getting your systems purring contently ASAP.   It’s up to us to provide you with all the tools you need to do that and to make them easy to find and access Folks in need …

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Categories: Applications, Cloud Computing, Cluster Services, Collaboration, Customer Care, Endpoint Management, Endpoint Protection Suite, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, iFolder, iPrint, Messenger, Mobility, NetWare, Novell Client, Open Enterprise Server, Open Workgroup Suite, Service Desk, Storage Manager, Technical, Vibe, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Micro Focus Service Desk 7.2 (Redwood) Color Code Customization for the Priority

Vaibhav Jain

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April 26, 2016 9:36 am

Reads:659

Score:5

This document explains how to customize the color code. In the Micro Focus Service Desk 7.2 (Redwood) release, a new feature of the Color code is introduced along with the Request Number/ID based on Priority. This enables a technician to locate the requests that need High, Urgent, Medium, or Low based on the priority. By …

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Categories: Service Desk, Technical

Changes to the Novell, NetIQ, MicroFocus, Borland Forums



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March 4, 2016 12:52 pm

Reads:1,773

Score:5

Have you noticed some changes to the Novell forums at http://forums.novell.com over the past couple of months?   We’re undergoing a process/effort to consolidate forums for all Micro Focus portfolio products into a single site. Unless you’ve been living under a rock and are deaf AND blind, chances are you’ve noticed that Micro Focus is …

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Categories: Announcements, Applications, Cloud Computing, Cluster Services, Collaboration, Endpoint Management, Endpoint Protection Suite, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, GroupWise Blog, iFolder, iPrint, Messenger, Mobility, NetWare, Novell, Novell Client, Open Enterprise Server, Open Workgroup Suite, Service Desk, Storage Manager, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Google for Business and Micro Focus Service Desk



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November 10, 2015 10:40 am

Reads:2,774

Score:Unrated

Hi All, For some reason the “connecting Micro Focus Service Desk to a Cloud provider” section inside the manual is skipped over quite quickly, and with no knowledge or a starting point this might be a headache. A tip for connecting Google Apps for Business accounts to Micro Focus Service Desk as the Email connector: …

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Categories: Service Desk, Technical

Micro Focus Service Desk – Email configuration to Google Mail



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November 6, 2015 11:50 am

Reads:2,826

Score:Unrated

Micro Focus Service Desk Email Configuration can connect to just about any IMAP & SMTP service. MFSD can be configured to connect to gmail imap/smtp services. However,…

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Categories: Service Desk, Technical

AMIE Adapter for Importing Discovered Printers from ZCM

jblackett

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October 21, 2015 1:54 pm

Reads:1,593

Score:Unrated

In a call with our Customer Care team the other day someone asked if there was an easy way to import printers into the Micro Focus Service Desk (MFSD) system. In order to do that you could use a straight CSV import if you already have a system that knows about these printers, or if …

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Categories: Cool Tools, Service Desk, Technical, ZENworks Configuration Management

What is Unified Endpoint Management?

jblackett

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October 7, 2015 10:35 am

Reads:2,893

Score:5

I’ve recently spent the last couple of weeks talking about Micro Focus’ vision and strategy for the ZENworks product portfolio to a number of customers and partners. In a nutshell, the vision is for ZENworks to be an easy-to-use, Unified Endpoint Management solution with strong self-service and application management capabilities, provided in an identity centric, …

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Categories: Endpoint Management, Expert Views, PR Blog, Service Desk, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Mobile Management, ZENworks Patch Management

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