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Service Desk

Micro Focus Service Desk 7.2/7.3 – Customizing Login and Logout Screens

Vaibhav Jain

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November 2, 2016 12:46 pm

Reads:711

Score:Unrated

This document explains how to customize Micro Focus Service Desk Login and Logout screens.

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Categories: Cool Tools, Endpoint Management, Service Desk, Technical

We’re Looking for Input on the Future of Our “Community” Site



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August 25, 2016 9:21 am

Reads:3,816

Score:5

With the merger of Novell, NetIQ, and SUSE with Attachmate…… then the merger of The Attachmate Group with Micro Focus…….  Then the Micro Focus acquisition of Serena, well…… we currently have a quite a disjointed customer community running on multiple platforms and it’s quite a mess. When I talk “community”, it’s the places where you can …

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Categories: Announcements, Applications, Cloud Computing, Cluster Services, Collaboration, Endpoint Management, Endpoint Protection Suite, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, iFolder, iPrint, Messenger, Micro Focus Application Virtualization, Mobility, NetWare, Novell, Novell Client, Open Enterprise Server, Open Workgroup Suite, Remote Manager, Service Desk, Storage Manager, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

MFSD Extensions & SOAP Web Services – Java code examples



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May 27, 2016 9:56 am

Reads:1,441

Score:Unrated

Service Desk provides a rich experience for developers to extend the functionality and integrate with other 3rd party systems. Currently there are two ways to integrate 3rd party systems with Service Desk…

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Categories: Endpoint Management, Service Desk, Technical, ZENworks Suite

Looking for your Service Desk Reporting input

jblackett

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May 23, 2016 7:10 pm

Reads:942

Score:Unrated

I am currently working on creating a Cool Solution’s Service Desk domain for ZENworks Reporting and am looking for folks that might be interested in doing custom reporting against Service Desk. If you are interested drop me an email at jason.blackett@microfocus.com. I’ll probably want your ideas about what you want to report against and ask …

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Categories: Endpoint Management, Service Desk, Technical, ZENworks Reporting

Service Desk Dashboard



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May 13, 2016 4:32 pm

Reads:2,316

Score:Unrated

Micro Focus Service Desk has reports that provide information about the performance of Service Desk to Supervisors and users in a graphical snapshot. The reports can be accessed easily and they can be exported to Excel and PDF formats. Service Desk has many reports on KPI, Requests, Service Agreements, and Configuration Items and on …

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Categories: Cool Tools, Endpoint Protection Suite, Service Desk, Technical

You’re Having Problems with a Micro Focus Product? Oh No!



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May 10, 2016 2:10 pm

Reads:1,815

Score:5

When you are having problems with one or more of our products, you come to our site for one thing:  help resolving your problem and getting your systems purring contently ASAP.   It’s up to us to provide you with all the tools you need to do that and to make them easy to find and access Folks in need …

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Categories: Applications, Cloud Computing, Cluster Services, Collaboration, Endpoint Management, Endpoint Protection Suite, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, iFolder, iPrint, Messenger, Mobility, NetWare, Novell Client, Open Enterprise Server, Open Workgroup Suite, Service Desk, Storage Manager, Technical, Vibe, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Micro Focus Service Desk 7.2 (Redwood) Color Code Customization for the Priority

Vaibhav Jain

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April 26, 2016 9:36 am

Reads:2,063

Score:5

This document explains how to customize the color code. In the Micro Focus Service Desk 7.2 (Redwood) release, a new feature of the Color code is introduced along with the Request Number/ID based on Priority. This enables a technician to locate the requests that need High, Urgent, Medium, or Low based on the priority. By …

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Categories: Endpoint Management, Service Desk, Technical

Changes to the Novell, NetIQ, MicroFocus, Borland Forums



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March 4, 2016 12:52 pm

Reads:2,686

Score:5

Have you noticed some changes to the Novell forums at http://forums.novell.com over the past couple of months?   We’re undergoing a process/effort to consolidate forums for all Micro Focus portfolio products into a single site. Unless you’ve been living under a rock and are deaf AND blind, chances are you’ve noticed that Micro Focus is …

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Categories: Announcements, Applications, Cloud Computing, Cluster Services, Collaboration, Endpoint Management, Endpoint Protection Suite, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, GroupWise Blog, iFolder, iPrint, Messenger, Mobility, NetWare, Novell, Novell Client, Open Enterprise Server, Open Workgroup Suite, Service Desk, Storage Manager, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Google for Business and Micro Focus Service Desk



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November 10, 2015 10:40 am

Reads:3,546

Score:Unrated

Hi All, For some reason the “connecting Micro Focus Service Desk to a Cloud provider” section inside the manual is skipped over quite quickly, and with no knowledge or a starting point this might be a headache. A tip for connecting Google Apps for Business accounts to Micro Focus Service Desk as the Email connector: …

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Categories: Service Desk, Technical

Micro Focus Service Desk – Email configuration to Google Mail



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November 6, 2015 11:50 am

Reads:3,782

Score:Unrated

Micro Focus Service Desk Email Configuration can connect to just about any IMAP & SMTP service. MFSD can be configured to connect to gmail imap/smtp services. However,…

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Categories: Service Desk, Technical

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