Cool Solutions

Service Desk

Importing Microsoft Active Directory Print Management Printers into Micro Focus Service Desk 7.3



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February 3, 2017 8:55 am

Reads:2,005

Score:Unrated

Do you manage printers with Microsoft Active Directory Print Management? Are you tired of manually creating and updating printer items in Micro Focus Service Desk? Even if you have done this, chances are good that this process quickly got out of hand. Manually keeping up with changes to printers can be exhausting and error prone. …

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Categories: End-user How-to, Service Desk, Technical, Unified Endpoint Management

Service Desk: Enable only Store and Requests pages in the Customer Portal

Vaibhav Jain

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January 19, 2017 9:46 am

Reads:2,976

Score:4

This document explains how to enable only Store and Requests pages in the Customer Portal. This helps an administrator who wants to use only Store. ‘Store’ is introduced in the Service Desk 7.3 release. The screenshot below…

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Categories: Cool Tools, Service Desk, Technical, Unified Endpoint Management

Build Your Own Self Service Portal in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:3,556

Score:4

We’ve all experienced the following scenarios: Your mouse or computer breaks, making it impossible to work. You need a new application, but can’t download it. Or a software license expires, leaving you unable to access your critical files. What do you when these issues arise? You submit a ticket request…and then the waiting begins. Using …

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Categories: Expert Views, General, PR Blog, Service Desk, Technical, Unified Endpoint Management

Costruite il vostro portale self-service in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:808

Score:Unrated

Tutti noi abbiamo vissuto situazioni come la rottura di un mouse o di un PC, con conseguenti problemi nella prosecuzione del lavoro. Oppure occorre una nuova applicazione, che tuttavia sembra impossibile scaricare. O ancora, una licenza software scade, rendendo inaccessibili file importanti. Come vi comportate in situazioni simili? Inviate una richiesta di supporto… e poi …

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Categories: Expert Views, Service Desk, Unified Endpoint Management

Avec Micro Focus Service Desk 7.3, créez votre propre portail en libre-service

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:823

Score:Unrated

Vous avez certainement déjà connu les scénarios suivants : votre souris ou votre ordinateur ne fonctionne plus, ce qui vous empêche de travailler ; vous avez besoin d’une nouvelle application, mais ne parvenez pas à la télécharger ; une licence logicielle expire et vous ne pouvez plus accéder à vos fichiers stratégiques. Que faites-vous lorsque …

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Categories: Expert Views, Service Desk, Unified Endpoint Management

Erstellen eines eigenen Self-Service-Portals im Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:833

Score:Unrated

Wir haben alle schon eines der folgenden Szenarien erlebt: Die Maus oder der Computer geht kaputt und man kann nicht weiterarbeiten. Es wird eine neue Anwendung benötigt, aber man kann sie nicht herunterladen. Oder eine Softwarelizenz läuft ab und man kann nicht mehr auf wichtige Dateien zugreifen. Was tun Sie, wenn diese Probleme auftreten? Sie …

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Categories: Expert Views, Service Desk, Unified Endpoint Management

Micro Focus Service Desk 7.2/7.3 – Customizing Login and Logout Screens

Vaibhav Jain

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November 2, 2016 12:46 pm

Reads:4,897

Score:5

This document explains how to customize Micro Focus Service Desk Login and Logout screens.

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Categories: Cool Tools, Service Desk, Technical, Unified Endpoint Management

MFSD Extensions & SOAP Web Services – Java code examples



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May 27, 2016 9:56 am

Reads:3,008

Score:Unrated

Service Desk provides a rich experience for developers to extend the functionality and integrate with other 3rd party systems. Currently there are two ways to integrate 3rd party systems with Service Desk…

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Categories: Service Desk, Technical, Unified Endpoint Management, ZENworks Suite

Looking for your Service Desk Reporting input

jblackett

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May 23, 2016 7:10 pm

Reads:2,305

Score:Unrated

I am currently working on creating a Cool Solution’s Service Desk domain for ZENworks Reporting and am looking for folks that might be interested in doing custom reporting against Service Desk. If you are interested drop me an email at jason.blackett@microfocus.com. I’ll probably want your ideas about what you want to report against and ask …

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Categories: Service Desk, Technical, Unified Endpoint Management, ZENworks Reporting

Service Desk Dashboard



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May 13, 2016 4:32 pm

Reads:5,005

Score:Unrated

Micro Focus Service Desk has reports that provide information about the performance of Service Desk to Supervisors and users in a graphical snapshot. The reports can be accessed easily and they can be exported to Excel and PDF formats. Service Desk has many reports on KPI, Requests, Service Agreements, and Configuration Items and on …

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Categories: Cool Tools, Endpoint Protection Suite, Service Desk, Technical, Unified Endpoint Management

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