Novell Cool Solutions

Service Desk

Top Reasons to Invest in a Service Desk Solution

Gil Cattelain

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August 15, 2014 11:14 am

Reads:1,225

Score:Unrated

Picture this: While one of your employees is sitting at his workstation, he receives a file marked “important” from his client. But the employee can’t open the file and get to work because he is missing a vital plug-in, which he must obtain from IT. All the employee can do now, however, is send a …

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Categories: Endpoint Management, Expert Views, Novell, Service Desk, ZENworks

Novell Service Desk: Enable HTTPS



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June 24, 2014 12:09 pm

Reads:1,672

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Yashwanth Bellur explains how to enable HTTPS protocol on Novell Service Desk.

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Categories: Endpoint Management, Novell, Service Desk, Technical, ZENworks, ZENworks Suite

Novell Service Desk – Creating custom reports using ZENworks Reporting 5 (ZR5)



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May 1, 2014 3:29 pm

Reads:2,105

Score:5

The intent of this cool solution is to provide you with Novell Service Desk Reporting package (domain) and provide few basic steps for using ZENworks Reporting 5 (ZR5) for creating customized reports outside of the service desk product.

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Categories: Endpoint Protection Suite, Service Desk, Technical, ZENworks, ZENworks Reporting, ZENworks Suite

Novell Service Desk – Creating Custom Reports using Pentaho Report Designer (versions 3.8.3 GA & 5.0.1)

Adharsh Praveen R

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April 24, 2014 12:15 pm

Reads:2,012

Score:Unrated

    As most of you know, Novell Service Desk has inbuilt reporting capabilities that enables users to generate management reports from the captured record details. It provides a graphical snapshot of the overall performance of the Service Desk and its Users also provides the capacity to build simple custom reports using the internal system report builder …

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Categories: Endpoint Management, Expert Views, Service Desk, Technical, ZENworks, ZENworks Reporting, ZENworks Suite

Novell Service Desk is PinkVERIFY Certified. What is in it for me?

Adharsh Praveen R

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January 2, 2014 4:40 pm

Reads:1,394

Score:Unrated

Couple of weeks back, we proudly announced that Novell Service Desk is PinkVERIFY certified for 10 ITIL process. As a Product Manager I am very pleased about this certification as this proves that Novell Service Desk is a functionally mature product and places us in the niche club of ITSM toolsets. You may wonder, how does …

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Categories: Expert Views, Novell, Service Desk, ZENworks

10 Predictions for 2014 from Novell

Bret Fitzgerald

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January 2, 2014 12:53 pm

Reads:2,041

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A significant number of seasoned IT Executives will retire, change professions, or be replaced via outsourcing or technology – thus putting existing and known technologies in the hands of younger decision makers and more forward thinking staff and management –Dean Lythgoe, Director of Product Management, Collaboration Solutions The lines will continue to blur between consumer …

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Categories: Cloud Computing, Collaboration, Endpoint Management, Expert Views, PR Blog, Service Desk

You asked and we delivered: Novell Service Desk Mobile apps – iOS & Android

Adharsh Praveen R

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December 9, 2013 11:48 am

Reads:1,889

Score:3

We are pleased to announce Novell Service Desk mobile apps for iOS & Android are now available for download.

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Categories: Announcements, Endpoint Management, Expert Views, General, Mobility, Service Desk, ZENworks, ZENworks Configuration Management

Novell Service Desk Certified for 10 ITIL Processes

Bret Fitzgerald

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November 25, 2013 10:05 am

Reads:1,735

Score:4

The Endpoint Management team is extremely pleased to announce that Novell Service Desk 7.0.2 is now Certified for 10 I.T. Infrastructure Library (ITIL) processes. Novell Service Desk 7.0.2 was objectively assessed against ITIL® terminology, definitions, functionality, integration and workflow requirements for the following ten (10) ITSM processes: Change Management Request Fulfillment Incident Management Service Asset …

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Categories: Endpoint Management, Expert Views, Novell, PR Blog, Service Desk

Novell Service Desk Android Mobile App – First look

Adharsh Praveen R

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September 13, 2013 1:58 pm

Reads:2,292

Score:Unrated

Service management on the go!!! No matter whether you are at your desk or at a remote location, you can soon manage and support your customer requests using your favorite Android mobile device. The Novell Service Desk Android mobile application allows you to : Easily review your tasks or your team’s tasks and take action Drill …

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Categories: Service Desk, Technical

Novell Service Desk: Best practices & System planning

Adharsh Praveen R

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August 18, 2013 2:20 pm

Reads:8,539

Score:Unrated

Novell Service Desk doesn’t just improve your service management; it improves your life.

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Categories: Expert Views, Service Desk, Technical

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