Novell Cool Solutions

Service Desk

Novell Service Desk – Creating Custom Reports using Pentaho Report Designer (versions 3.8.3 GA & 5.0.1)

Adharsh Praveen R

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April 24, 2014 12:15 pm

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    As most of you know, Novell Service Desk has inbuilt reporting capabilities that enables users to generate management reports from the captured record details. It provides a graphical snapshot of the overall performance of the Service Desk and its Users also provides the capacity to build simple custom reports using the internal system report builder …

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Categories: Endpoint Management, Expert Views, Service Desk, Technical, ZENworks, ZENworks Reporting, ZENworks Suite

Novell Service Desk is PinkVERIFY Certified. What is in it for me?

Adharsh Praveen R

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January 2, 2014 4:40 pm

Reads:1,292

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Couple of weeks back, we proudly announced that Novell Service Desk is PinkVERIFY certified for 10 ITIL process. As a Product Manager I am very pleased about this certification as this proves that Novell Service Desk is a functionally mature product and places us in the niche club of ITSM toolsets. You may wonder, how does …

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Categories: Expert Views, Novell, Service Desk, ZENworks

10 Predictions for 2014 from Novell

Bret Fitzgerald

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January 2, 2014 12:53 pm

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A significant number of seasoned IT Executives will retire, change professions, or be replaced via outsourcing or technology – thus putting existing and known technologies in the hands of younger decision makers and more forward thinking staff and management –Dean Lythgoe, Director of Product Management, Collaboration Solutions The lines will continue to blur between consumer …

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Categories: Cloud Computing, Collaboration, Endpoint Management, Expert Views, PR Blog, Service Desk

You asked and we delivered: Novell Service Desk Mobile apps – iOS & Android

Adharsh Praveen R

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December 9, 2013 11:48 am

Reads:1,697

Score:3

We are pleased to announce Novell Service Desk mobile apps for iOS & Android are now available for download.

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Categories: Announcements, Endpoint Management, Expert Views, General, Mobility, Service Desk, ZENworks, ZENworks Configuration Management

Novell Service Desk Certified for 10 ITIL Processes

Bret Fitzgerald

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November 25, 2013 10:05 am

Reads:1,588

Score:4

The Endpoint Management team is extremely pleased to announce that Novell Service Desk 7.0.2 is now Certified for 10 I.T. Infrastructure Library (ITIL) processes. Novell Service Desk 7.0.2 was objectively assessed against ITIL® terminology, definitions, functionality, integration and workflow requirements for the following ten (10) ITSM processes: Change Management Request Fulfillment Incident Management Service Asset …

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Categories: Endpoint Management, Expert Views, Novell, PR Blog, Service Desk

Novell Service Desk Android Mobile App – First look

Adharsh Praveen R

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September 13, 2013 1:58 pm

Reads:2,084

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Service management on the go!!! No matter whether you are at your desk or at a remote location, you can soon manage and support your customer requests using your favorite Android mobile device. The Novell Service Desk Android mobile application allows you to : Easily review your tasks or your team’s tasks and take action Drill …

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Categories: Service Desk, Technical

Novell Service Desk: Best practices & System planning

Adharsh Praveen R

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August 18, 2013 2:20 pm

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Novell Service Desk doesn’t just improve your service management; it improves your life.

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Categories: Expert Views, Service Desk, Technical

Configuring a Novell GroupWise Server with Novell Service Desk



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June 19, 2013 12:12 pm

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vnagaraj explains how to configure a GroupWise Server with Novell Service Desk.

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Categories: GroupWise, Service Desk, Technical

What’s new in Novell Service Desk 7.0



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December 6, 2012 7:49 am

Reads:2,627

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Novell Service Desk 7.0 was released on the 14th of November 2012 and is the next major release of Novell’s Service Management platform. We’ve added rather a lot of new features and enhanced existing ones. In our spare time, we also pumped up the performance as well.

Want to know more about what is new in v7.0? Then read on.

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Categories: Announcements, Service Desk, Technical

Overview of Novell Service Desk’s CMDB Categories, Types and Items



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December 6, 2012 7:38 am

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Novell Service Desk uses Category and then Type to define Items in its CMDB. This post discusses how they are used and provides an example to illustrate the concept.

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Categories: Service Desk, Technical

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