Novell Cool Solutions

Service Desk

10 Predictions for 2014 from Novell

Bret Fitzgerald

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January 2, 2014 12:53 pm

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A significant number of seasoned IT Executives will retire, change professions, or be replaced via outsourcing or technology – thus putting existing and known technologies in the hands of younger decision makers and more forward thinking staff and management –Dean Lythgoe, Director of Product Management, Collaboration Solutions The lines will continue to blur between consumer …

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Categories: Cloud Computing, Collaboration, Endpoint Management, Expert Views, PR Blog, Service Desk

You asked and we delivered: Novell Service Desk Mobile apps – iOS & Android

Adharsh Praveen R

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December 9, 2013 11:48 am

Reads:1,511

Score:3

We are pleased to announce Novell Service Desk mobile apps for iOS & Android are now available for download.

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Categories: Announcements, Endpoint Management, Expert Views, General, Mobility, Service Desk, ZENworks, ZENworks Configuration Management

Novell Service Desk Certified for 10 ITIL Processes

Bret Fitzgerald

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November 25, 2013 10:05 am

Reads:1,427

Score:4

The Endpoint Management team is extremely pleased to announce that Novell Service Desk 7.0.2 is now Certified for 10 I.T. Infrastructure Library (ITIL) processes. Novell Service Desk 7.0.2 was objectively assessed against ITIL® terminology, definitions, functionality, integration and workflow requirements for the following ten (10) ITSM processes: Change Management Request Fulfillment Incident Management Service Asset …

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Categories: Endpoint Management, Expert Views, Novell, PR Blog, Service Desk

Novell Service Desk Android Mobile App – First look

Adharsh Praveen R

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September 13, 2013 1:58 pm

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Service management on the go!!! No matter whether you are at your desk or at a remote location, you can soon manage and support your customer requests using your favorite Android mobile device. The Novell Service Desk Android mobile application allows you to : Easily review your tasks or your team’s tasks and take action Drill …

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Categories: Service Desk, Technical

Novell Service Desk: Best practices & System planning

Adharsh Praveen R

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August 18, 2013 2:20 pm

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Novell Service Desk doesn’t just improve your service management; it improves your life.

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Categories: Expert Views, Service Desk, Technical

Configuring a Novell GroupWise Server with Novell Service Desk



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June 19, 2013 12:12 pm

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vnagaraj explains how to configure a GroupWise Server with Novell Service Desk.

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Categories: GroupWise, Service Desk, Technical

What’s new in Novell Service Desk 7.0



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December 6, 2012 7:49 am

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Novell Service Desk 7.0 was released on the 14th of November 2012 and is the next major release of Novell’s Service Management platform. We’ve added rather a lot of new features and enhanced existing ones. In our spare time, we also pumped up the performance as well.

Want to know more about what is new in v7.0? Then read on.

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Categories: Announcements, Service Desk, Technical

Overview of Novell Service Desk’s CMDB Categories, Types and Items



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December 6, 2012 7:38 am

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Novell Service Desk uses Category and then Type to define Items in its CMDB. This post discusses how they are used and provides an example to illustrate the concept.

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Categories: Service Desk, Technical

Janus takes a look at Novell Service Desk



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December 22, 2011 11:31 am

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2011 represents Novell Service Desk first full year as a contender in the service desk market space (That’s not to say that Novell Service Desk has only been in existence for that time – our OEM manufacturer LiveTime has been in business for several years). This article takes a look at the last 12 months and what’s coming up in the next

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Categories: Service Desk, Technical, ZENworks Configuration Management

Service Level Management



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December 6, 2011 10:51 am

Reads:3,554

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A service level agreement is a business contract that specifies service level expectations around critical infrastructure and business services. Typically, they refer to restoration targets that the Service Desk needs to meet.

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Categories: Service Desk, Technical

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