Cool Solutions

Service Desk

Build Your Own Self Service Portal in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:2,871

Score:4

We’ve all experienced the following scenarios: Your mouse or computer breaks, making it impossible to work. You need a new application, but can’t download it. Or a software license expires, leaving you unable to access your critical files. What do you when these issues arise? You submit a ticket request…and then the waiting begins. Using …

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Categories: Expert Views, General, PR Blog, Service Desk, Technical, Unified Endpoint Management

Costruite il vostro portale self-service in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:517

Score:Unrated

Tutti noi abbiamo vissuto situazioni come la rottura di un mouse o di un PC, con conseguenti problemi nella prosecuzione del lavoro. Oppure occorre una nuova applicazione, che tuttavia sembra impossibile scaricare. O ancora, una licenza software scade, rendendo inaccessibili file importanti. Come vi comportate in situazioni simili? Inviate una richiesta di supporto… e poi …

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Categories: Expert Views, Service Desk, Unified Endpoint Management

Avec Micro Focus Service Desk 7.3, créez votre propre portail en libre-service

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:539

Score:Unrated

Vous avez certainement déjà connu les scénarios suivants : votre souris ou votre ordinateur ne fonctionne plus, ce qui vous empêche de travailler ; vous avez besoin d’une nouvelle application, mais ne parvenez pas à la télécharger ; une licence logicielle expire et vous ne pouvez plus accéder à vos fichiers stratégiques. Que faites-vous lorsque …

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Categories: Expert Views, Service Desk, Unified Endpoint Management

Erstellen eines eigenen Self-Service-Portals im Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:549

Score:Unrated

Wir haben alle schon eines der folgenden Szenarien erlebt: Die Maus oder der Computer geht kaputt und man kann nicht weiterarbeiten. Es wird eine neue Anwendung benötigt, aber man kann sie nicht herunterladen. Oder eine Softwarelizenz läuft ab und man kann nicht mehr auf wichtige Dateien zugreifen. Was tun Sie, wenn diese Probleme auftreten? Sie …

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Categories: Expert Views, Service Desk, Unified Endpoint Management

Micro Focus Service Desk 7.2/7.3 – Customizing Login and Logout Screens

Vaibhav Jain

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November 2, 2016 12:46 pm

Reads:3,034

Score:Unrated

This document explains how to customize Micro Focus Service Desk Login and Logout screens.

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Categories: Cool Tools, Service Desk, Technical, Unified Endpoint Management

MFSD Extensions & SOAP Web Services – Java code examples



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May 27, 2016 9:56 am

Reads:2,491

Score:Unrated

Service Desk provides a rich experience for developers to extend the functionality and integrate with other 3rd party systems. Currently there are two ways to integrate 3rd party systems with Service Desk…

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Categories: Service Desk, Technical, Unified Endpoint Management, ZENworks Suite

Looking for your Service Desk Reporting input

jblackett

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May 23, 2016 7:10 pm

Reads:1,945

Score:Unrated

I am currently working on creating a Cool Solution’s Service Desk domain for ZENworks Reporting and am looking for folks that might be interested in doing custom reporting against Service Desk. If you are interested drop me an email at jason.blackett@microfocus.com. I’ll probably want your ideas about what you want to report against and ask …

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Categories: Service Desk, Technical, Unified Endpoint Management, ZENworks Reporting

Service Desk Dashboard



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May 13, 2016 4:32 pm

Reads:4,184

Score:Unrated

Micro Focus Service Desk has reports that provide information about the performance of Service Desk to Supervisors and users in a graphical snapshot. The reports can be accessed easily and they can be exported to Excel and PDF formats. Service Desk has many reports on KPI, Requests, Service Agreements, and Configuration Items and on …

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Categories: Cool Tools, Endpoint Protection Suite, Service Desk, Technical, Unified Endpoint Management

You’re Having Problems with a Micro Focus Product? Oh No!



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May 10, 2016 2:10 pm

Reads:2,680

Score:5

When you are having problems with one or more of our products, you come to our site for one thing:  help resolving your problem and getting your systems purring contently ASAP.   It’s up to us to provide you with all the tools you need to do that and to make them easy to find and access Folks in need …

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Categories: Business Continuity, Client, Cloud Computing, Cluster Services, Collaboration, Endpoint Protection Suite, File Management Suite, File Reporter, File Services and Management, Filr, General, GroupWise, iFolder, iPrint, Messenger, Mobility, NetWare, Open Enterprise Server, Open Workgroup Suite, Service Desk, Storage Manager, Technical, Unified Endpoint Management, Vibe, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Micro Focus Service Desk 7.2 (Redwood) Color Code Customization for the Priority

Vaibhav Jain

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April 26, 2016 9:36 am

Reads:3,704

Score:5

This document explains how to customize the color code. In the Micro Focus Service Desk 7.2 (Redwood) release, a new feature of the Color code is introduced along with the Request Number/ID based on Priority. This enables a technician to locate the requests that need High, Urgent, Medium, or Low based on the priority. By …

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Categories: Service Desk, Technical, Unified Endpoint Management

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