Cool Solutions

Service Management

Micro Focus Service Desk Domain

jblackett

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August 25, 2017 10:12 am

Reads:843

Score:Unrated

As many of you know about nine months ago I started working on a ZENworks Reporting Domain that can be used to allow ZENworks Reporting to generate adhoc reports and dashboards using data in the Micro Focus Service Desk Domain. Several customers and employees have provided valuable feedback as I refined this and I am …

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Categories: Cool Tools, IT Operations Management, Service Desk, Service Management, Technical, ZENworks Reporting

ZCTW – “Why and how to update to ZENwork Full Disk Encryption 2017 Update 1” recording now available

Darrin VandenBos

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August 10, 2017 12:24 pm

Reads:934

Score:Unrated

On Wednesday, August 9, we held a ZENworks Community Technical Webinar on why and how to update to ZENworks Full Disk Encryption 2017 Update 1. If you missed it or want to see it again, you can view the recording here. The next webinar is scheduled for Wednesday, August 23, and will cover Service Desk …

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Categories: Announcements, Endpoint Security, Events, IT Operations Management, Security, Service Desk, Service Management, Technical, Unified Endpoint Management, ZENworks, ZENworks Full Disk Encryption

August Endpoint Management Community Webinars Announcement

jblackett

By:

July 18, 2017 1:30 pm

Reads:555

Score:Unrated

Hello community! After a bit of a break I am pleased to announce that we are ready to resume our schedule of Endpoint Management Community Webinars. We are still working on the full schedule for the next 6 months but today I am pleased to announce the topics for August 2017: Title: Why and how …

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Categories: Announcements, Endpoint Security, Events, IT Operations Management, Security, Service Desk, Service Management, Technical, Unified Endpoint Management, ZENworks, ZENworks Full Disk Encryption

Community Sites – An Update



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July 7, 2017 1:23 pm

Reads:795

Score:Unrated

If you’ve been watching on our community sites, you’ve probably noticed some subtle, but important updates.   We’re still in the process of planning a consolidated community, but in the meantime, we’re working to make what we have as useful as possible.  We’ve made some changes that will help you find information about your Micro Focus …

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Categories: Announcements, Business Continuity, Collaboration, Customer Care, Endpoint Security, File Analysis & Management, General, Information Management & Governance, IT Operations Management, Messaging & Team Collaboration, Mobility, Security, Service Management, Technical

How to Help your Help Desk for Better IT Service Delivery

wesheaps

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May 19, 2017 2:46 pm

Reads:752

Score:Unrated

Today’s “always on, always available” business culture has unintended consequences for your IT team.  IT services are expected to be instantly available at all times—and the first line that normally gets hit with complaints and ire is your IT Help Desk.  If your goal is continuous IT service delivery, then surely an important area to …

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Categories: Expert Views, General, IT Operations Management, Service Desk, Service Management

An update on ZENworks Reporting



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March 10, 2017 9:39 am

Reads:1,571

Score:Unrated

During the past few days, I had folks asking me about what’s happening on the Reporting front. So I thought it best to share the update with a wider audience. The start of this year was a major milestone for ZENworks with the release of ZENworks 2017…

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Categories: IT Operations Management, Security, Service Desk, Service Management, Unified Endpoint Management, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

Reclaim Control of Your IT Department With the Novell ZENworks Suite

Gil Cattelain

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October 16, 2014 10:23 am

Reads:2,308

Score:Unrated

A few years ago, your IT department was a much simpler environment. Your business had few mobile endpoints to keep track of, if any. There were far less cybersecurity risks to worry about. And your company was much smaller, too. My, how things have changed. Now, your business’s mobile endpoints are spiraling out of control …

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Categories: Endpoint Security, Expert Views, IT Operations Management, PR Blog, Security, Service Desk, Service Management, Software Asset Management, Unified Endpoint Management, ZENworks, ZENworks Application Virtualization, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Patch Management, ZENworks Suite

Take the Hassle out of Patch Management with Automation

Jon_Giffard

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July 10, 2014 10:42 am

Reads:2,622

Score:Unrated

Trying to keep data assets and software safe online is like trying to keep water out of a sinking boat. Just like water will penetrate even the smallest crack of a boat, malware will easily enter into a system that is not properly equipped with the right security measures. The threat of malware is getting …

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Categories: Endpoint Security, Expert Views, GroupWise, PR Blog, Security, Service Management, Unified Endpoint Management, ZENworks, ZENworks Endpoint Security Management, ZENworks Patch Management

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