Novell Cool Solutions

Technical

MFSD Extensions & SOAP Web Services – Java code examples



By:

May 27, 2016 9:56 am

Reads:212

Score:Unrated

Service Desk provides a rich experience for developers to extend the functionality and integrate with other 3rd party systems. Currently there are two ways to integrate 3rd party systems with Service Desk…

+read more

Tags: , ,
Categories: Service Desk, Technical, ZENworks Suite

Looking for your Service Desk Reporting input

jblackett

By:

May 23, 2016 7:10 pm

Reads:235

Score:Unrated

I am currently working on creating a Cool Solution’s Service Desk domain for ZENworks Reporting and am looking for folks that might be interested in doing custom reporting against Service Desk. If you are interested drop me an email at jason.blackett@microfocus.com. I’ll probably want your ideas about what you want to report against and ask …

+read more

Tags:
Categories: Service Desk, Technical, ZENworks Reporting

Renew Tomcat and Apache Certificates on the iPrint Appliance



By:

May 23, 2016 2:26 pm

Reads:289

Score:Unrated

The Tomcat and Apache Certificates will expire two years after the installation of an iPrint Appliance server. When those certificates expire, errors will be presented to the administrator when attempting to manage iPrint within iManager and the /psmstatus. Also, end user secure printer authenticates will fail. The below script will partially automate the steps required …

+read more

Tags: , , ,
Categories: Cool Tools, iPrint, Technical

Install VMware Tools to iPrint Appliance



By:

May 23, 2016 2:20 pm

Reads:299

Score:4

The host and guest operating systems run more efficiently when VMware tools are installed to the guest operating system. The steps and script below simplify the VMware Tools installation to the iPrint Appliance…

+read more

Tags: , ,
Categories: Cool Tools, iPrint, Technical

What’s new in GroupWise 2014 R2 SP1 Webinar Posted!

Mike Bills

By:

May 19, 2016 4:57 pm

Reads:836

Score:Unrated

Another Collaboration Community Webinar completed, recorded and available to you! Today’s “Whats new in GroupWise 2014 R2 Sp1 and GroupWise Mobility 2014 R2 Sp1” webinar is now available to review here. If you were able to attend but just want to see it again you also have access to the recording.

+read more

Tags: , , ,
Categories: Collaboration, GroupWise, GroupWise Blog, Technical

Collaboration Community Webinar for June Scheduled

Mike Bills

By:

May 19, 2016 4:53 pm

Reads:386

Score:Unrated

The next webinar for the Collaboration Community has been scheduled and is ready for you to register for! The topic for June is “GroupWise Coexistence Solution for Microsoft Exchange.” It is scheduled for Thursday June 30 at 10:00 AM MST. You can register for it today here!

+read more

Tags: , ,
Categories: Collaboration, GroupWise, GroupWise Blog, Technical

Will We See You in Berlin for GWAVACon This September?

Gil Cattelain

By:

May 19, 2016 10:12 am

Reads:683

Score:Unrated

Summer may be just getting started, but here at Micro Focus we’re already thinking about GWAVACon, September 13 to 14 in Berlin. A premier two-day IT conference presented by one of our biggest partners, GWAVA, this annual event focuses on providing the latest news in mail server management and enterprise messaging. GWAVACon is an ideal …

+read more

Tags: ,
Categories: Expert Views, General, GroupWise, Open Enterprise Server, PR Blog, Technical, ZENworks, ZENworks Configuration Management

Is Your Enterprise Help Desk Vulnerable?

Gil Cattelain

By:

May 18, 2016 4:05 pm

Reads:411

Score:Unrated

When it comes to enterprise communications, most organizations walk a fine line between efficiency and complete chaos. When the network is functioning as it should, and employees have full access to the services they need, there are relatively few problems. But when things go awry—as they often do—it can lead to major disruptions—meaning frustrated customers …

+read more

Tags: , , , , ,
Categories: Expert Views, General, PR Blog, Technical, ZENworks

Updated ZMM 3.2.1 Reporting Package

jblackett

By:

May 18, 2016 10:47 am

Reads:311

Score:Unrated

I’m please to provide an updated ZENworks Mobile Management Reporting Package for building custom ZR5 reports. This update adds new objects, fields and measures for new capabilities added since 2.8.2 including DEP devices, Certificate Management, SAML and much more. This version has been tested against ZENworks Mobile Management 3.2.1. To use the updated ZENworks Mobile Management …

+read more

Tags:
Categories: Technical, ZENworks, ZENworks Mobile Management, ZENworks Reporting

Service Desk Dashboard



By:

May 13, 2016 4:32 pm

Reads:656

Score:Unrated

Micro Focus Service Desk has reports that provide information about the performance of Service Desk to Supervisors and users in a graphical snapshot. The reports can be accessed easily and they can be exported to Excel and PDF formats. Service Desk has many reports on KPI, Requests, Service Agreements, and Configuration Items and on …

+read more

Tags: ,
Categories: Cool Tools, Endpoint Protection Suite, Service Desk, Technical

RSS