When you consider the risks that employee-owned devices and applications present to enterprise data, it’s not surprising that companies are looking into enterprise mobility management (EMM) solutions such as containerization, which creates two isolated modes on mobile devices to separate corporate functions from personal functions.
EMM has been growing and was recently named one of the top ten emerging factors for mobility in 2015-2016 by a Gartner analyst. While implementations of enterprise mobile management strategies are increasing, there is no “one-solution-fits-all” approach. There are many ways to address employee mobility: Mobile application management, mobile device management, application wrapping, file synchronization, and so on. Containerization, or “Dual Persona,” is just one, which is often chosen for its security and manageability.
If you’re going to choose containerization as an approach to solving BYOD, remember to keep the end-user in mind. By enforcing a corporate persona on a personal device, regardless of it being separate from personal functions, the user is often not content with their working device. To avoid frustrating corporate modes, containerization models need to be designed as natively as possible – play to the capabilities of the device’s mobile operating system, instead of forcing corporate features that don’t play naturally with the native OS. Enterprise IT needs to enable corporate applications that behave how the end-user expects them to – much like their consumer applications. Whatever app or file the user is accessing, it needs to feel as if it belongs there, regardless of who made the application.
When considering containerization, companies must evaluate how the enterprise mobility management technique will work for their environment, management and employees, and communicate every step of the way. Only 35 percent of employees say their company’s policy regarding mobile devices is well-communicated, according to a recent survey. Whether controlling devices, apps or data, organizations should consider employee training, and even involve the legal team to inform workers of potential consequences.
In theory, containerization balances security and productivity: corporate apps only communicate with other corporate apps, and files are restricted to being opened in approved apps and by approved users. In reality, it may take some time for this mobile management strategy to be implemented properly and maintain this balance. In the work-anywhere business environment, users will always find ways to defeat corporate mode and be more productive by working how they prefer, and therefore, enterprise mobile management strategies needs to prepare for employee inclinations.