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Cool Solutions

ZENworks Remote CD/DVD Drive

Mark Fratto

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February 3, 2017 8:29 am

Reads:678

Score:Unrated

As the IT world evolves things tend to change and not always for the better when the old ways of doing things just seem easier in those one off situations. Take for example an actual CD/DVD drive on a laptop. Well, in this case I have finally decided to start sharing the …

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Categories: Cool Tools, Endpoint Management, Technical, ZENworks

Service Desk: Enable only Store and Requests pages in the Customer Portal

Vaibhav Jain

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January 19, 2017 9:46 am

Reads:609

Score:Unrated

This document explains how to enable only Store and Requests pages in the Customer Portal. This helps an administrator who wants to use only Store. ‘Store’ is introduced in the Service Desk 7.3 release. The screenshot below…

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Categories: Cool Tools, Endpoint Management, Service Desk, Technical

Installing ZENworks Agent through Microsoft Deployment Toolkit (MDT)

asudheer

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January 13, 2017 3:46 pm

Reads:1,342

Score:Unrated

The Microsoft Deployment Toolkit (MDT) can help build an automated installation source for deploying Windows OS and Office. The build can also include device drivers, Windows updates, and any other software. The ZENworks Agent is one such software that needs to be installed during deployment. Now, let me explain the way …

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Categories: Cool Tools, Endpoint Management, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Customized Ad Hoc Template Report

hshari

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September 28, 2016 1:34 pm

Reads:1,404

Score:5

In ZENworks Reporting Server 5.6.1, creating an Ad Hoc report displays only plain data. This cool solution will display Ad Hoc reports with the default customized template that includes the Micro Focus logo, Logged in user, and Page footer for all the page orientations (Actual Size, Portrait, and Landscape). In addition these default templates can …

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Categories: Cool Tools, Technical, ZENworks, ZENworks Reporting

Renew Tomcat and Apache Certificates on the iPrint Appliance



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May 23, 2016 2:26 pm

Reads:3,404

Score:Unrated

The Tomcat and Apache Certificates will expire two years after the installation of an iPrint Appliance server. When those certificates expire, errors will be presented to the administrator when attempting to manage iPrint within iManager and the /psmstatus. Also, end user secure printer authenticates will fail. The below script will partially automate the steps required …

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Categories: Cool Tools, File & Networking Services, iPrint, Technical

Install VMware Tools to iPrint Appliance



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May 23, 2016 2:20 pm

Reads:3,929

Score:4

The host and guest operating systems run more efficiently when VMware tools are installed to the guest operating system. The steps and script below simplify the VMware Tools installation to the iPrint Appliance…

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Categories: Cool Tools, File & Networking Services, iPrint, Technical

Service Desk Dashboard



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May 13, 2016 4:32 pm

Reads:3,038

Score:Unrated

Micro Focus Service Desk has reports that provide information about the performance of Service Desk to Supervisors and users in a graphical snapshot. The reports can be accessed easily and they can be exported to Excel and PDF formats. Service Desk has many reports on KPI, Requests, Service Agreements, and Configuration Items and on …

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Categories: Cool Tools, Endpoint Protection Suite, Service Desk, Technical

ZENworks Administrator Rights Report

hshari

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April 29, 2016 9:03 am

Reads:3,402

Score:5

This cool solution lets you get a report on all ZENworks administrators and their privileges/rights within ZENworks.

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Categories: Cool Tools, Endpoint Management, Technical, ZENworks, ZENworks Configuration Management, ZENworks Reporting, ZENworks Suite

Scripts to prepare and upload pictures to GroupWise 2014 R2



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February 1, 2016 11:53 am

Reads:4,440

Score:5

GroupWise 2014 R2 brought us pictures in system address book. Here’s a tool (for SLES 11 SP3) to prepare the pictures, imports them into eDirectory and trigger GroupWise to read the picture from eDirectory. Submodules to just prepare or trigger GroupWise to import from eDirectory can be used to.

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Categories: Collaboration, Cool Tools, GroupWise, Technical

GroupWise 1400 Top Down Rebuild



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February 1, 2016 10:31 am

Reads:5,624

Score:5

If you have been a GroupWise customer for any length of time,  you invariably have had the need to do what is referred to as a “GroupWise top down rebuild”.  For the uninitiated,  this process is quite involved and can result in much weeping, wailing, and gnashing of teeth.  The process generally requires you to …

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Categories: Collaboration, Cool Tools, GroupWise

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