Novell Cool Solutions

EZDial 2.0.2



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October 28, 2009 4:56 pm

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If you have a VOIP Cisco Unified Call Management System, you can now offer your clients the ability to dial their phone using the GroupWise address book.

• Make phone calls using the GroupWise address book
• Supports personal address books, mobile and home entries
• Supports Name Completion entry
• Fully self contained, no installation required
• Configuration saved by user for shared PC’s

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GW 8.0 Service Pack 1 Hot Patch 1 has fixed the issue in the GroupWise client and now this will work with GW 8

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Disclaimer: This content is not supported by Novell. It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test it thoroughly before using it in a production environment.

23 Comments

  1. By:warper2

    To tie it to other phone systems at some point?

  2. By:jarisv

    We have Call Manager vs 6.1, so I’m seeing this will not work based on your comments in the About section? Also, we get this error when trying to use it. AXIS engine could not find a target service to invoke targetService is WebdialeSoapService70.

    • By:martingz

      It was coded for a 70 system, but I do not believe I have to (or should). It seems my system will allow a default Soap call, so I’ve recoded and uploaded a new copy that does not invoke a 70 call but just a generic SoapService call. Please download again and let me know if/what error you see this time. Thanks – Martin

      • By:jarisv

        I no longer receive any errors and I am able to make a call though the EZDial. I will continue the testing on our system and keep you posted.

      • By:martingz

        Great news! Keep me posted… Thanks.

      • By:jarisv

        Only the first number of the phone number is pulling in from Groupwise. I have a 4 digit work phone setup for an employee, but when the contact is selected, only the first number shows up in EZDial. In this case only the 6. I also have a cell number setup for this contact and only the 7 pulls in when I click on Mobile.

      • By:gurneetech

        Same here. I’ve played with an address book entry and can’t get it to pull the full number.

        In other good news, manual number input in allows dialing to a CUCM 6.1 system.

      • By:martingz

        What version of GroupWise?
        Is the entry in a personal address book?
        Can you please detail the entry?
        Do other entries work ? (7 & 10 digit) ?

      • By:gurneetech

        Pretty much the same as jarisv. GW8.0.1, CUCM 6.1 and nothing but the first character from the phone field in any of the address books. System, personal or other.

      • By:martingz

        Thanks for the additional information. If you click the About button you’ll see it does not list GW8 as a client (mostly because I couldn’t test with GW8 at the time I wrote this). Seems to me this is the issue and something changed in the Address Book API under GW8. Give me a few days to look into this and I’ll post an update if I can verify and resolve.

      • By:gurneetech

        Makes sense then!

      • By:martingz

        I have validated what you are seeing under GW8. At this point it looks to me like a GW8 issue with the API I’m using. Even using the developer kit test code, I am only getting back the first character of each field. So I’m working this on the developer forums and as soon as I get an answer or fix, I will post an update. Thanks for the feedback, as I had not tested under GW8!

      • By:martingz

        What version of GroupWise?
        Is the entry in a personal address book?
        Can you please detail the entry?
        Do other entries work ? (7 & 10 digit) ?

        Thanks

      • By:jarisv

        Groupwise 8, Call Manager 6.1. Nothing is pulling in from any address book, Novell, Personal, Other, except first number of whatever number is in the field.

      • By:martingz

        GW 8.0 Service Pack 1 Hot Patch 1 has fixed the issue in the GroupWise client

  3. By:NancyKay98

    We are using GroupWise 7 and Call Manager 6.1. Thought from this thread that it would work, but we are getting the following error: url:https://10.160.10.10:8443/webdialer/services/webdialerSoapService-SOAPAction:””

    any suggestions ? would LOVE to use this app.

    • By:martingz

      In the docs there is a troubleshooting section. Can you do both of those tasks ? (I’m wondering if WebDialer is installed in your configuration).

    • By:NancyKay98

      We did have to tweek the config (for long distance had just 1). Had to install certificates. Did that. Looks like it is working now. At least for those that are using IE6. For some reason IE7 does everything except actually dial. The phone beeps once real quick but doesn’t dial. Not sure about IE8 as no one here is suppose to be using it.

      Will post again if we figure out the IE7 issue…. unless you have an idea???

      • By:martingz

        I’m running IE8 and there seems to be no problem. One thing to be careful of is the Certificates under IE7 & 8 – you want to install it under the Trusted Root Authorities (this does not happen using the default install like it did under IE6). You can batch / command line that as follows:

        certmgr.exe -add YourCUCM_Cert.cer -c -s -r localMachine root

        (You’ll need the certmgr.exe program)

  4. By:tommydoig

    Hi

    Will this work wih call manager express..

    Would also Love to use this software.

  5. By:martingz

    Novell has released GW 8.0 Service Pack 1 Hot Patch 1 which has fixed the issue. If you want to use EZDial with GW 8 apply GW 8.0 Service Pack 1 Hot Patch 1.

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