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Data Synchronizer Q&A



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November 13, 2012 10:30 am

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We have received some questions about Data Synchronizer in recent weeks, so we thought we’d round them up here for a Q&A. If you have additional questions, either post them below, or email us at coolguys@novell.com and we’ll do our best to track down the answers.

Q. I am interested in learning more about your integration capabilities for Salesforce and Lotus Notes. Can you tell me more – how it works, costs etc?

A. Please go to the Data Synchronizer product page and click on the Request a call in the upper right-hand corner of the page, or fill out the information on the right hand side of the page if you are interested in the integration capabilities of the Salesforce connector with SugarCRM, Sharepoint or GroupWise. We do not offer a Lotus Notes connector. You can also go to this page and see the documentation on the Salesforce connector.

Q. We have a NOWS 50 user license, and want to synchronize user (mostly Microsoft Office) data between two SUSE/OES11 servers. We were going to use linux RSYNC to do this, but is the Novell Data Synchronizer a better choice? (Your literature doesn’t speak much about this.)

A. The reason we don’t speak about it in the literature is that your scenario is an entirely different use case, and Data Synchronizer isn’t right for it. You are basically asking for a file sync/replication between servers. RSYNC should do the trick just fine.

Q. Does Data Synchronizer have anything for policies on the devices? Like requiring a password to enter the device or idle time frame before the device locks?

A. We do support some basic password policies. For future versions we plan to enhance policies around email handling and device passwords.
Here is the documentation about Enabling a Device Password Security Policy

If you need other kinds of policies, you should look at ZENworks Mobile Management.

Q. How do I connect my iPhone to datasync mobility server from outside?
I have watchguard – I have natted public ip to local and have http -80 and https – 443 open.Do I need to have smtp policy too ? Note: I can sync internally.

A. We’re not sure on this one. If anyone knows the answer, please post a comment below.
Here is the relevant documentation.

Q. I was told a while back by a vendor that the Data Synchronizer would only support up to 10 mobile devices at a time. Is this still true? If not, how many devices can one server sync with?

A. Oh no, not true. Thank you for checking! We officially support up to 500 devices per server currently, and we’ve heard anecdotally that it will support even more than that in actual practice. We plan to support 1000 per server in the next release.

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Categories: End-user How-to, GroupWise, Technical

Disclaimer: This content is not supported by Novell. It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test it thoroughly before using it in a production environment.

3 Comments

  1. By:SUSITLC

    We use the Data Synchronizer to sync almost 110 iPhones and it works great. All we needed to do to make sure that the phone sync’d inside and out was to create an A record (we used sync) on our local DNS servers that pointed to the internal address and have our ISP create us the same A record that pointed to our external address. Then used that A record (sync.domain.com) in the server field when configuring the device. Then open the appropriate port(s) on your firewall to the external address and you’re done.

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  2. By:ssalgy

    Appreciate you sharing that. There are SO many things about actual real-life product use that don’t make it into the manual. Keep ‘em coming…

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  3. By:Sksgl

    I too have a watchguard and I did the following. I did as mentioned above about creating an A record from the ISP that pointed to an expternal ip address that I have assigned to me from my ISP. I have a bank of IP addresses permanently assigned to me so I used one of them when I had the ISP create the A record (acutally since I have access to my DNS settings from my ISP, I created the A record). Then I went into NAT settings on my watchguard and created a 1 to 1 NAT setting, the public IP address pointing to the interal IP address of the datasync server. After that I created a firewall policy with the FROM (whatever you call your external connection) and TO the NAT setting and the port is 443. That is it.

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