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Ensuring Endpoint Governance for Today’s Digital Workspaces

Gil Cattelain

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December 10, 2018 2:46 pm

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Modern enterprise productivity is driven by an ability to work effectively from anywhere and on any device.  No longer are employees tied to desktops and laptops.  Rather, thanks to the emergence of digital workspaces, users can have access to their corporate resources from anywhere and on any mobile device.

The burden to deliver these digital workspaces in an always connected environment falls on IT departments, which are faced with the burdensome task of ensuring availability without compromising security or compliance with corporate or regulatory mandates.  At least it can be burdensome without the right endpoint governance tools.

Endpoint governance is broadly defined as the combination of processes and tools that allow IT teams to manage devices and data security on endpoints in order to keep employees productive.  Effectively, it is a strategy balances users’ demands to be able to work productively at all times with IT’s need to protect corporate devices, data, virtual resources, and networks.

There are five steps IT teams need to take to go through to enable a digital workspace for users, all of which have to be done under the umbrella of endpoint governance.

Self-services

IT should set up appropriate user self-services that help streamline and automate many of their functions and service user needs more efficiently.  That includes setting up approved BYO apps, containerized app environments, and employee portals, which can be done using service management tools like ZENworks Service Desk. Service Desk helps reduce the time to resolution and gives users resources for quickly submitting and resolving requests to enable them to maximize productivity.  In addition, Micro Focus Desktop Containers can eliminate challenges of application conflicts and changing operating systems by containerizing apps so they can run effectively on desktops and laptops today.

Asset Compliance

Ensuring all assets are in compliance with corporate requirements is key to ensuring a productive workflow.  It includes asset management, licensing, patch management, encryption, and endpoint security.  Tools like ZENworks Asset Management alleviate the asset compliance and management workload on IT by combining workstation inventory, network and device discovery, software management, license tracking, software usage and contract management in a single solution with a single admin console.

Security Policies

In order to protect all corporate assets, IT has to ensure appropriate encryption policies are in place, secure all endpoints across the enterprise, manage mobile applications, and ensure patches are implemented to maintain security. ZENworks Endpoint Security Management is a location-aware, policy-based solution that protects data, controls communication and information access and flows, and monitors and maintains the health of endpoint devices.  It is able to enforce adaptive security policies, including securing removable storage, without placing any burden on end-users.

Configuration Deployment Automation

Device and application configuration can be one of the most time-consuming tasks for IT – and one that can easily slip through the cracks with large, mobile and geographically disparate workforces.  The need to remediate out-of-date applications, support legacy applications, and manage mobile devices – not to mention handling migration to Windows 10 environments, which has become a priority – can easily create cracks in corporate security and compliance.  ZENworks Configuration Management helps automate these processes across all endpoint lifecycles with identity-based management to keep users productive while keeping devices and applications properly configures – including upgrading to Windows 10.

Unified Endpoint Management

There are many tools available to IT teams that help them achieve endpoint governance, but many of them are disparate solutions that increase the complexity and cost of endpoint management, while increasing cost.  ZENworks provides a complete suite of Unified Endpoint Management products in a single comprehensive solution that eliminates the complexity and inefficiency of managing and using multiple disparate systems for the various required to enable a digital workspace.

By following these five steps, IT can create a more efficient and collaborative workforce that is free of IT issues thanks to increased automation of many of the endpoint management processes that can happen without any action needed from users. The end result is a more productive workforce, driving revenue growth, happier employees, increased IT efficiency, and greater compliance, control and risk management.

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Categories: Expert Views, General, PR Blog, Technical, Unified Endpoint Management, ZENworks

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