Cool Solutions

GroupLink and Novell Europe, Middle East & Africa Special Promotion for ZCM 10 Customers


September 24, 2009 2:15 pm





GroupLink’s everything HelpDesk is the ZENworks 10 integrated HelpDesk solution. This solutions features key integration with ZCM including:

– Search for ZENworks Assets directly from everything HelpDesk Tickets
– Tie ZENworks Assets to eHD Tickets
– View troubled asset reports for ZENworks Managed Devices
– Access ZENworks Asset Detail Page from within eHD
– Run and save reports grouped by ZENworks assets
– See all past tickets tied to ZENworks assets
– Launch remote control ZENworks assets from a ticket

This integration adds to the other powerful benefits of everything HelpDesk:

– Integration with GroupWise or Outlook/Exchange calendar and email system

– Supported on Windows, Linux and OES

– Seamlessly integrated authentication through LDAP, with eDirectory or Active Directory

– Entirely web based, accessible from any web browser

– PDA enabled

– Customize the application for every department

– Access private and public Knowledgebase articles

For you to experience this powerful solution, and the ZENworks 10 integration, GroupLink and Novell EMEA have teamed up to offer you a special promotion. When you purchase or upgrade ZCM 10, you will receive 2 free technician licenses of GroupLink’s everything HelpDesk with unlimited end-user licenses. For more information about this promotion and this solution visit or contact Casey Trujillo at +1-801-335-0708 or email

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Disclaimer: This content is not supported by Micro Focus. It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test it thoroughly before using it in a production environment.