Cool Solutions

Internet Explorer Re-login Problem with GroupWise WebAccess


June 11, 2009 1:54 pm





Microsoft Internet Explorer 7 and 8 compatibility setting for GroupWise WebAccess.

Author: Tom Stone

Are you constantly prompted to login while using Internet Explorer and GroupWise WebAccess? It appears to be a new setting in IE7 and IE8 that causes the problem.


Microsoft has made a modification via their Automatic Update service that affects your ability to reliably use the GroupWise WebAccess system from a Windows computer. This seems to be limited to their Internet Explorer web browser versions 7 and 8. Earlier versions do not seem to have this problem.


While using GroupWise WebAccess, the act of changing screens or refreshing your inbox will prompt you to login again. After you re-login, a login screen may keep randomly re-appearing.


Disable the Smartscreen Filter

  1. Select Tools from the menu bar and then select Internet Options.
  2. Once Internet Options is open, click on the Advanced Options tab.
  3. While in the Advance Options screen, scroll down to the bottom and look for a checked box that is labeled Enable Smartscreen Filter as shown here to the right. Uncheck this setting. It should look like this after you uncheck it.
  4. Click on OK.


This fix seems to resolve this problem.

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Disclaimer: This content is not supported by Micro Focus. It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test it thoroughly before using it in a production environment.

1 Comment

  1. By:newbd001

    This setting is the Phishing filtering support for IE7 or IE8 under Vista; in the absence of any other protection turning off this should be considered with caution.