By Steve Duscheid & Randy Britton
Unless you live on a deserted island, you have probably heard of the IT Infrastructure Library?commonly referred to as ITIL.
What you may not be as familiar with, is the importance of software asset management to successful ITIL implementations, or even that there is a specific ITIL book dedicated to Software Asset Management (SAM). ZENworks Asset management can play a key role in automating and supporting several key ITIL best practice areas, including Software Asset Management and Service Support.
This article reviews ITIL best practices and summarizes how ZENworks Asset Management functionality can be mapped to specific ITIL guidance in these areas.