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ITIL, SAM and ZAM



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December 20, 2006 9:28 am

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We recently published an article about how ZENworks Asset Management maps to and enables many of the best practices described by the IT Infrastructure Library (ITIL)- particularly the Software Asset Management (SAM) Best Practices Guide.

Check it out here and reply with comments.

If you are not familiar with ITIL, it is simply a framework for organizing and managing IT operations in a way that aligns to a set of services provided to the business. You can read more about ITIL here.

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Disclaimer: This content is not supported by Novell. It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test it thoroughly before using it in a production environment.

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