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Micro Focus Service Desk 7.3 Is Now Shipping!

Gil Cattelain

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November 21, 2016 2:44 pm

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We are thrilled to announce that Micro Focus is now shipping Service Desk 7.3 to customers.

If you are new to the Service Desk platform, this program simplifies the asset ordering and delivery process for enterprises. As I explained in a recent blog post, think of it as a one-stop-shop where users, customers, IT and managers can submit requests, communicate and sign off on items.

So, what new features can you expect to find in Service Desk 7.3?

Its most impressive feature is the all-new Micro Focus Service Desk Store. This is a self-service portal that enables users and customers to submit service requests directly to IT. This portal also makes it easy for managers and administrators to approve, manage, and track service requests from a single hub.

Within the store, users can submit a variety of requests. For example, users can request everyday systems and applications as well as managed devices (like desktops, laptops, phones and other items) and non-managed devices (like cars, SIM cards). Users can also request files, videos and training materials.

Different portals are available for administrators, users and customers.

Keep in mind that Service Desk isn’t the only enhancement to Service Desk 7.3. You will also find the following upgrades:

  • Postgres 9.6 support
  • Oracle 12c support
  • MySQL support
  • Upgraded SLES12 appliance and SLES12 SP1 installer/Windows installer
  • Upgraded security with root password enablement
  • GW2014 support

So what are you waiting for? It’s time to overhaul your asset management process. Head over to our new product page, rebranded for Micro Focus, and order Service Desk 7.3 today!

Thanks for reading!

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Categories: Expert Views, General, PR Blog, Technical, Unified Endpoint Management, ZENworks

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