Riva Integration Server is the only bi-directional, server-side CRM integration solution that is compatible with GroupWise and Exchange. Plus, Riva is compatible with a broader set of CRM systems and delivers advanced features: archive emails; sync CRM opportunities, cases and quotes; SmartConvert, AssignTo and ConnectBar integration.
Highlighted in this success story:
Riva Integration Server for GroupWise and Exchange
Riva Integration Server, the original server-side CRM integration solution for GroupWise, now delivers connectors for all GroupWise and Exchange mail clients, including GroupWise (client and server); GroupWise WebAccess; Novell Data Synchronizer mobile devices; Outlook (2011); Outlook Web Access; Outlook on Terminal Services; Office 2011 for Mac; Entourage 2008; Apple Mail, iCal and Address Book; and others.
Riva delivers the only “migration-proof” CRM integration solution for GroupWise, Exchange and the following CRM systems – NO plug-ins required!:
- Microsoft Dynamics CRM
- Microsoft Dynamics NAV
- Microsoft SharePoint*
- Oracle CRM On Demand
- Sugar Community Edition
- Sugar Professional
- Sugar Enterprise
- Sage Saleslogix
- SageCRM On Demand
- And others…
* NOTE: Riva’s SharePoint connectors are only available for GroupWise.
With Riva, there are no GroupWise plug-ins to install, configure or manage on users’ desktops, laptops or Novell Data Synchronizer mobile devices. Riva gets installed once on a server and GroupWise (or Exchange) administrators configure server-side synchronization policy options for individual users or groups of users.
Riva is compatible with on-premise and hosted GroupWise and Exchange systems. And, Riva itself can be running on-premise or in the cloud. Riva’s cloud-based integration service, Riva Live, is ideal for small businesses and Novell Open Workgroup Suite (NOWS).
What Riva synchronizes between CRM systems, GroupWise and Exchange:
- Custom fields (CRM, mail system)
- Appointments (including recurring appointments)
- Full-day and multi-day events
- Phone calls
- CRM opportunities
- CRM cases
- CRM quotes
- CRM projects
- Other custom CRM modules
- And more…