Cool Solutions

Solving Printing Problems with WebAccess and IE7



October 23, 2007 5:54 am






A Forum reader recently asked:

“About a month ago we had a user report they were having problems printing in Groupwise WebAccess using Internet Explorer 7. They can log in to Webaccess just fine and open an email just fine. When they click on the print icon in an email a new window pops up. Unfortunately, since IE7 has pretty much eliminated the traditional menu and icon bar, and since there is no second Webaccess print icon, the user’s pretty much stuck. Sure they could right-click in the message and choose Print, but how many will guess that? This isn’t a problem with IE6 or Firefox users, as they still have the menu bar.

Is there some file on the WebAccess application server that I can edit so that when the second printer-friendly window pops up, it will automatically pop up the user’s print dialog box?”

And here’s the response from Matthew Swenson …


I had our web programmer do some checking, and it’s actually pretty easy to change this on the web server.

1. Navigate to C:\Novell\tomcat5.5\webapps\gw\WEB-INF\classes\com\novell\webaccess\template

2. Change line 22 to read:

<body onload="window.print();">

3. Restart Tomcat on the web server.

Now when a user hits the print icon in a message it will pop up a printer friendly version of the email along with the Windows print dialogue box. This works in both the high and low bandwidth version of the “normal” interface. We checked the basic interface but didn’t find a print icon, so they’re still a bit out of luck in that sense.

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Disclaimer: This content is not supported by Micro Focus. It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test it thoroughly before using it in a production environment.