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Novell Service Desk Android Mobile App – First look

Adharsh Praveen R

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September 13, 2013 1:58 pm

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Comments:3

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Service management on the go!!! No matter whether you are at your desk or at a remote location, you can soon manage and support your customer requests using your favorite Android mobile device.

The Novell Service Desk Android mobile application allows you to :

  • Easily review your tasks or your team’s tasks and take action
  • Drill down into any request & review the complete history
  • Add notes to requests
  • Service Metrics Dashboard etc

We are in the process of posting this app to the Google Play in the next few weeks. If you are interested to try this app before that, send me an email at padharsh@novell.com

Review Tasks & take actions

my_tasks_and_options_1

Drill down into requests & Review history

drill_down_and_history_1

Add Notes & Service Metrics Dashboard

add_notes_and_dashboard

Settings

settings_1

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Categories: Service Desk, Technical

Disclaimer: This content is not supported by Novell. It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test it thoroughly before using it in a production environment.

3 Comments

  1. By:padharsh

    The Novell Service Desk Android mobile app is now available in Google Play.

    https://play.google.com/store/apps/details?id=com.novell.epm.nsd.android&hl=en

  2. By:vgalino

    Hello, and this application for IOS ?..

    Regards
    Victor

  3. By:vgalino

    I Found on the AppStore..
    Victor

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