The Endpoint Management team is extremely pleased to announce that Novell Service Desk 7.0.2 is now Certified for 10 I.T. Infrastructure Library (ITIL) processes.
Novell Service Desk 7.0.2 was objectively assessed against ITIL® terminology, definitions, functionality, integration and workflow requirements for the following ten (10) ITSM processes:
|Change Management||Request Fulfillment|
|Incident Management||Service Asset & Configuration Management|
|Knowledge Management||Service Catalog Management|
|Problem Management||Service Level Management|
|Release & Deployment Management||Service Portfolio Management|
Novell Service Desk is available for download here: http://www.novell.com/products/service-desk/