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Novell Service Desk Certified for 10 ITIL Processes

Bret Fitzgerald

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November 25, 2013 10:05 am

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The Endpoint Management team is extremely pleased to announce that Novell Service Desk 7.0.2 is now Certified for 10 I.T. Infrastructure Library (ITIL) processes.

Novell Service Desk 7.0.2 was objectively assessed against ITIL® terminology, definitions, functionality, integration and workflow requirements for the following ten (10) ITSM processes:

Change Management Request Fulfillment
Incident Management Service Asset & Configuration Management
Knowledge Management Service Catalog Management
Problem Management Service Level Management
Release & Deployment Management Service Portfolio Management

Novell Service Desk is available for download here: http://www.novell.com/products/service-desk/

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Categories: Endpoint Management, Expert Views, Novell, PR Blog, Service Desk

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