Cool Solutions

Novell Service Desk: Enable HTTPS


June 24, 2014 12:09 pm






SSL is a protocol that provides security for communications between client and server by implementing encrypted data and certificate-based authentication. SSL is one of the most common ways of integrating secure communication on the internet as it is a mature protocol that is well-supported.

Hyper Text Transfer Protocol Secure (HTTPS) is a secure version of the Hyper Text Transfer Protocol (http). It is the result of layering HTTP on top of the SSL/TLS protocol, thus adding the security capabilities of SSL/TLS to standard HTTP communications. It uses public and private key pair to encrypt the data flow between client and server

Enable HTTPS on Novell Service Desk:

In order to enable HTTPS protocol on Novell Service Desk, you first need create a public and private key pair to be used for encryption.

As you know, Novell Service Desk application can be installed on Windows or Linux platforms. It is also available as a virtual appliance.

The below sections walk you through the steps to enable https in each of these platforms.

To enable https on linux. Click here:

To enable https on windows. Click here:

To enable https on appliance. Click here:

To enable https on appliance for 7.3 and 7.4. Click here:

To configure Tomcat Settings for external certificates. Click here:


Update Oct 21st, 2014: POODLE SSLv3.0 vulnerability (CVE-2014-3566) is addressed.


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Categories: Novell, Service Desk, Technical, Unified Endpoint Management, ZENworks, ZENworks Suite


Disclaimer: This content is not supported by Micro Focus. It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test it thoroughly before using it in a production environment.