Novell’s credibility in IT service management was recently validated by a PinkVERIFY™ certification from Pink Elephant. PinkVERIFY is an internationally recognized ITSM tool suite assessment service, which objectively assesses a software tool’s applications against ITIL terminology, definitions, functionality and workflow requirements. This certification allows Novell to hold a valid PinkVERIFY trademark license, showing that Novell Service Desk meets the highest criteria for IT services.
Novell Service Desk is a full service solution that streamlines IT Service Management (ITSM) and has been recognized by world leader in IT Infrastructure Library and ITSM consulting as the solution met and exceeded standards for the following processes:
- Change Management
- Request Fulfillment
- Incident Management
- Service Asset & Configuration Management
- Knowledge Management
- Service Catalog Management
- Problem Management
- Service Level Management
- Release & Deployment Management
- Service Portfolio Management
Novell Service Desk helps IT professionals build a productive service environment. It leverages ITILv3 best practices to deliver services that align to any organization’s business needs and demands. Enterprises that work with Novell Service Desk are able to leverage existing infrastructure, allowing IT professionals the ability to maintain and grow their service environment and focus on critical tasks.
Novell is also a Super Silver Sponsor at Pink Elephant 2014 this week, the 18th annual IT Service Management Conference taking place Feb. 16-19, 2014 at the Bellagio Hotel in Las Vegas, Nevada. Stop by the booth, #201, where they will be giving away T-shirts, Service Desk resources and a grand prize of an iPad Mini.
By Julie Jones, Novell Product Marketing Manger