Riva synchronizes SugarCRM information to BlackBerry, web and desktop clients.
EDMONTON, Alberta and CUPERTINO, CA — February 26, 2008 —Today, Omni Technology Solutions, Inc. announced immediate availability of Riva GroupWise Integration for SugarCRM. Interested parties are invited to download a free 30-day trial version from www.omni-ts.com or to register for a web seminar to learn more about Riva CRM Integration for GroupWise.
“Omni is excited to deliver Riva GroupWise Integration for SugarCRM,” said Aldo Zanoni, CEO and Managing Director of Omni. “Riva opens the door for GroupWise customers to the world of SugarCRM. Companies large and small are looking to deliver agile business information to their key employees. Riva integrates GroupWise into the heartbeat of a business – its CRM.”
“Strong Novell technology partners like Omni add significant customer value and enhance the ROI of Novell collaboration solutions,” said Wendy Steinle, director of Workgroup Solutions marketing for Novell. “Riva CRM Integration serves a long-standing need of GroupWise users by providing access to mission-critical, line-of-business information directly from within the GroupWise client. Riva leverages the proven security, scalability and reliability of GroupWise and extends the value potential with its robust and open API set.”
“We are pleased that Omni chose SugarCRM as their first CRM integration target for Riva,” said Paul Oh, Director of Technology Alliances for SugarCRM. “SugarCRM is the market leader in the Commercial Open Source CRM community. Novell GroupWise is the leader in the Business-Driven Linux collaboration space. Riva GroupWise Integration for SugarCRM allows companies to benefit from the best of both worlds.”
“Riva synchronizes GroupWise and SugarCRM and makes the information available in the GroupWise BlackBerry, desktop and web clients,” continues Oh. “Customers need and want access to SugarCRM data from everywhere, all the time. Riva satisfies that need.”
Riva GroupWise Integration for SugarCRM provides transparent, server-side synchronization between GroupWise and SugarCRM Community Edition, Professional Edition and Enterprise Edition: on-site and hosted on-demand versions. Riva is compatible with RIM BlackBerry Enterprise Server and GroupWise Mobile Server. Riva delivers bi-directional synchronization of accounts, contacts, appointments, tasks, notes and phone calls. Riva synchronizes opportunities, quotes and cases from SugarCRM and makes them available in all GroupWise clients including BlackBerry and GroupWise Mobile Server mobile devices, GroupWise WebAccess, Linux, Macintosh, and Windows desktops.
“What customers appreciate most about Riva,” continues Zanoni, “is that employees can work in GroupWise or SugarCRM and don’t have to be bothered with having to copy and paste information from one application to the other. There is no training required because the integration is transparent to the end-user. A phone number that gets changed in the Macintosh address book is updated in SugarCRM. A task that is marked as completed on a BlackBerry gets marked as completed in SugarCRM. An opportunity that is updated in SugarCRM is synchronized to GroupWise and is available in all client interfaces. Customers and administrators alike appreciate there are no plug-ins that need to be installed on the desktops or BlackBerry and other mobile devices. Riva Desktop Edition is transparent to SugarCRM and GroupWise. It is a non-intrusive installation.”
About Omni Technology Solutions
Omni, The GroupWise Integration Company, delivers a portfolio of integration, management, security, mobility, messaging and Linux desktop solutions for enterprise users of Novell GroupWise, eDirectory, SUSE Linux, and mixed Novell and Microsoft networks.
SugarCRM is the world’s leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. SugarCRM’s Open Source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. For more information, visit
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Omni Technology Solutions Inc.
Phone: +1.780.423.4200 Ext. 232
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