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Latest Posts

Move Beyond FCR Rates for Your Help Desk

Gil Cattelain

By:

April 2, 2015 1:22 pm

Reads:702

Score:Unrated

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

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Categories: Expert Views, PR Blog, ZENworks

Agile @ Novell

jblackett

By:

March 31, 2015 9:55 am

Reads:905

Score:5

Agile software development is certainly not a new trend, nor is it a passing fad. If you look at the things happening in the market today you can see many changes that are being driven by this approach to software development. For instance, the way mobile applications are delivered in a very feature focused, iterative …

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Categories: Endpoint Management, Expert Views, File & Networking Services, File Management Suite, File Reporter, Filr, General, GroupWise, GroupWise Blog, iPrint, Messenger, Mobility, Novell Service Desk, PR Blog, Service Desk, Vibe, ZENworks, ZENworks Application Virtualization, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Linux Management, ZENworks Mobile Management, ZENworks Patch Management, ZENworks Reporting, ZENworks Suite

GroupWise Cornell Gets a Launch Name and Version!

Mike Bills

By:

March 30, 2015 4:34 pm

Reads:1,780

Score:5

Considering the fact that it’s targeted for release in the second half of 2015, it’s time to start talking a little bit more about the next release of GroupWise. Commonly referred to by its codename, “Cornell”, the next version of GroupWise has a slew of new features and functions, and I would like to spend …

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Tags:
Categories: Collaboration, Expert Views, GroupWise, GroupWise Blog, Technical

Dissociate all users from a directory for GroupWise 2014



By:

March 27, 2015 11:23 am

Reads:502

Score:Unrated

Windows app to dissociate all users from a directory. Must be run on a Windows 64bit machine.

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Tags: ,
Categories: Cool Tools, GroupWise, Technical

Script to export all user data to a csv file for GroupWise 2014



By:

March 27, 2015 11:07 am

Reads:422

Score:Unrated

Here is a script to export all user data to a csv file.

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Tags: , ,
Categories: GroupWise, Technical

Script to change a user password for GroupWise 2014



By:

March 27, 2015 10:44 am

Reads:404

Score:Unrated

Here’s a script to change a user password.. some comments have been added to hopefully clarify what’s going on.

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Tags: , ,
Categories: GroupWise, Technical

Script to create user with specific FID for GroupWise 2014



By:

March 27, 2015 10:23 am

Reads:379

Score:Unrated

This is a script to create a user with a specific FID for GroupWise 2014.

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Tags: , ,
Categories: GroupWise, Technical

Tutorial: ZENworks Mobile Management 3.1 and Certificate Management

jblackett

By:

March 27, 2015 9:40 am

Reads:659

Score:5

ZENworks Mobile Management 3.1 is due to be released shortly. There are several key new features that I will be discussing shortly, but one of the most interesting capabilities is the ability to use ZENworks Mobile Management to provision your devices with certificates that can be used to authenticate to your WPA2-Enterprise networks and your …

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Tags: ,
Categories: Technical, ZENworks Mobile Management

What exactly is the Filr merged view client and why will you want it?

jblackett

By:

March 26, 2015 9:35 am

Reads:525

Score:4.33

One of the exciting new features we are working on for Novell Filr is something that a number of people throughout the organization refer to as a “Merged View” client. While it’s a descriptive name once you understand what’s happening, it’s not something that really helps customers get it. I thought I’d take a few …

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Tags:
Categories: Filr, Technical

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