Cool Solutions

Solving Sync Problems with GroupWise 7 and Mobile Server


January 22, 2008 6:38 am






We are using Using GroupWise 7 and GroupWise Mobile Server. We found that changes made in the GroupWise client no longer occured in the Intellisync store and were thus not synchronized to the mobile device.


The GroupWise client was in direct access mode, as it was previously used to restore mailbox data.

1. Remove the user and device from Intellisync.

2. Uninstall the Intellisync client from the mobile device.

3. Switch the GroupWise client back to client/server access mode (use the /IPA switch).

4. Reinstall Intellisync on the mobile device.

It would appear than only client/server requests are intercepted by the SOAP handlers.

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Disclaimer: This content is not supported by Micro Focus. It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test it thoroughly before using it in a production environment.


  1. By:Floh04

    I think this is not a solution…’s only a workaround for that.
    We’ve got massive problems with the GMS Server, especially syncing the devices or sometimes one account increases the cpu to 100 % when polling the poa over soap.

    • By:render99

      But maybe not for your problems.
      Had exactly the same problem with my boss,… (damn, should strip his admin rights ;))
      If you open your database directly with your client, how should the POA know about any changes you do?