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Submitting Helpdesk Requests as GroupWise Tasks

coolguys

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March 24, 2008 8:34 am

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Problem

A Forum reader recently asked:

“I’d like to set up our Helpdesk web page so people could fill out a help request form, most likely a PHP page, and submit it as a task (as opposed to an email) to the helpdesk. Is there a way to do this, or am I just a crazy dreamer?”

And here are the responses from Tommy Mikkelsen and Wolfgang Schreiber …

Solution

Tommy M

Use the SOAP, Luke … (StarWars)

Check this out:

http://developer.novell.com/wiki/index.php/GroupWise_Web_Service_%28SOAP%29

Wolfgang S

If we’re talking about Windows, your PHP could spawn GwSend.exe, where all info can be passed on the command line to create mail, tasks, appointments, with plenty of bells and whistles …

It’s freeware on www.WolfgangSchreiber.de

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Disclaimer: This content is not supported by Novell. It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test it thoroughly before using it in a production environment.

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