Cool Solutions

Synchronizing GroupWise Information for New BlackBerry Users



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March 27, 2007 3:53 am

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Problem

You have a BlackBerry server installed, and it is working fine for all your users. Now you create a new user, and he also has a BlackBerry account on the BlackBerry server.

However, for some reason you can’t get all his GroupWise information synchronized to his Blackberry device.

Solution

Make sure your user has a Full Client GroupWise Mailbox. You can configure this as follows:

1. Right-click the GroupWise account.

2. Select GroupWise Utilities > Client Options.

3. Click the Environment Options Tab.

4. Click Client Access.

5. Make sure the radio button is set to Full License Mailbox.

Everything should work fine now – the information should synchronize with the BlackBerry device.

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Disclaimer: This content is not supported by Novell. It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test it thoroughly before using it in a production environment.

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