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How to Help your Help Desk for Better IT Service Delivery

wesheaps

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May 19, 2017 2:46 pm

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Today’s “always on, always available” business culture has unintended consequences for your IT team.  IT services are expected to be instantly available at all times—and the first line that normally gets hit with complaints and ire is your IT Help Desk.  If your goal is continuous IT service delivery, then surely an important area to …

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Categories: Expert Views, General, IT Operations Management, Service Desk, Service Management

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