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Tag Archives: Alerts

SLA, OLA, UC and all that jazz


July 20, 2015 10:51 am



You might have come across service guarantees every day, right from an e-commerce store promising same day delivery or your neighborhood pizza shop promising 30 minutes delivery to your cloud services provider guaranteeing 99% up time. The intent with any of these service promises is to set the correct customer expectations, monitor, maintain and improve …

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Categories: Expert Views, Service Desk, Unified Endpoint Management, ZENworks Suite


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