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Tag Archives: Incident Management

Is Your Enterprise Help Desk Vulnerable?

Gil Cattelain

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May 18, 2016 4:05 pm

Reads:2,323

Score:Unrated

When it comes to enterprise communications, most organizations walk a fine line between efficiency and complete chaos. When the network is functioning as it should, and employees have full access to the services they need, there are relatively few problems. But when things go awry—as they often do—it can lead to major disruptions—meaning frustrated customers …

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Categories: Expert Views, General, PR Blog, Technical, Unified Endpoint Management, ZENworks

Spending All Your Time Playing IT Detective? It’s Time For A Problem Management Solution

Gil Cattelain

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July 2, 2015 12:53 pm

Reads:4,638

Score:Unrated

Imagine your company gets a brand new shipment of desktop computers. At first, everything appears to be working fine—until one machine starts experiencing random power failures. Then, another machine starts experiencing the same problem. The problem cascades across the network, affecting multiple units. In this type of scenario, what starts as a single IT “incident” …

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Categories: Expert Views, PR Blog, ZENworks

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