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Tag Archives: IT Service Continuity

How to Help your Help Desk for Better IT Service Delivery



May 19, 2017 2:46 pm



Today’s “always on, always available” business culture has unintended consequences for your IT team.  IT services are expected to be instantly available at all times—and the first line that normally gets hit with complaints and ire is your IT Help Desk.  If your goal is continuous IT service delivery, then surely an important area to …

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Categories: Expert Views, General, IT Operations Management, Service Desk, Service Management

It’s Time to Lay the Groundwork for a Digital Workspace

Gil Cattelain


February 9, 2017 3:50 pm



A new generation of employees are entering the workforce, and they are bringing with them a very different set of habits and beliefs. One of the biggest differences is the non-negotiable expectation that they can get their work done at any time and from any location, using the devices, connectivity, applications and collaborative tools of …

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Categories: Expert Views, General, PR Blog, Unified Endpoint Management, ZENworks, ZENworks Configuration Management


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