Home

Novell Cool Solutions

Tag Archives: ITIL

The other side of BYOD | IT Service Management



By:

August 12, 2015 2:08 am

Reads:888

Score:Unrated

Analysts estimate that by 2020, 85% of organizations shall have some sort of BYOD program. There are several arguments how embracing BYOD in an organization benefits both end users and IT in several ways starting from lowering costs to better end user satisfaction and better productivity. With BYOD gaining traction, end users/customers expect the service …

+read more

Tags: , , , , , , , , ,
Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks Suite

Self-Service: Empower your users to help themselves



By:

August 6, 2015 8:29 am

Reads:940

Score:Unrated

Self Service is everywhere. It is a daily routine for several of us to use Self-Service portals for products or services – be it purchasing products from the e-commerce store or ordering groceries or booking a car. Who doesn’t like the convenience of self service. Analysts and surveys predict that 2015 is the year of …

+read more

Tags: , , , ,
Categories: Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks Suite

Novell Service Desk: Password Self Service



By:

June 30, 2015 12:11 pm

Reads:896

Score:Unrated

Passwords are everywhere, every device or application or webpage you access requires a password. In order to improve security, organizations are implementing strong password policies and are asking their employees to frequently change their passwords with emphasis on uniqueness, complexity etc. This more often than not results in end users forgetting their passwords or locking …

+read more

Tags: , , , , , , , , , ,
Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Is Your Current Service Desk Solution Scaring Away Your IT Workers?

Gil Cattelain

By:

May 7, 2015 2:32 pm

Reads:1,137

Score:Unrated

Your enterprise was never meant to be a revolving door for employees. After all, employee turnover is expensive and bad for morale. The cost of losing an employee during his or her first year, for instance, can cost about three times the amount of his or her salary, according to research aggregated in an article …

+read more

Tags: , , , ,
Categories: Expert Views, PR Blog, ZENworks

What’s New with Novell Service Desk 7.1



By:

April 29, 2015 11:55 am

Reads:1,757

Score:Unrated

        I am pleased to announce Novell Service Desk 7.1 is now available for download. The focus of this release is to improve the customer experience by simplifying the Customer & User portals; providing new user interface to import assets from ZENworks and performance improvements .   Customer Self Service Portal: A …

+read more

Tags: , , , , , ,
Categories: Endpoint Management, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks, ZENworks Configuration Management, ZENworks Suite

Novell Service Desk 7.1 Beta availability announcement



By:

March 2, 2015 12:43 pm

Reads:1,541

Score:Unrated

We are pleased to announce and invite you to participate in Novell Service Desk 7.1-Beta. Novell Service Desk is a complete service management solution that allows you to easily monitor and solve service issue. It provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians. Novell …

+read more

Tags: , , , , , , , , , , , , , , , , , ,
Categories: Endpoint Management, General, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Save Time & Effort with Quick Call Templates: Novell Service Desk



By:

October 21, 2014 9:06 am

Reads:2,043

Score:5

Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

+read more

Tags: , , , , , , , , , ,
Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Suite

Top Reasons to Invest in a Service Desk Solution

Gil Cattelain

By:

August 15, 2014 11:14 am

Reads:1,231

Score:Unrated

Picture this: While one of your employees is sitting at his workstation, he receives a file marked “important” from his client. But the employee can’t open the file and get to work because he is missing a vital plug-in, which he must obtain from IT. All the employee can do now, however, is send a …

+read more

Tags: , , , , ,
Categories: Endpoint Management, Expert Views, Novell, Service Desk, ZENworks

Novell Service Desk Certified for 10 ITIL Processes

Bret Fitzgerald

By:

November 25, 2013 10:05 am

Reads:1,743

Score:4

The Endpoint Management team is extremely pleased to announce that Novell Service Desk 7.0.2 is now Certified for 10 I.T. Infrastructure Library (ITIL) processes. Novell Service Desk 7.0.2 was objectively assessed against ITIL® terminology, definitions, functionality, integration and workflow requirements for the following ten (10) ITSM processes: Change Management Request Fulfillment Incident Management Service Asset …

+read more

Tags:
Categories: Endpoint Management, Expert Views, Novell, PR Blog, Service Desk

RSS

© Micro Focus