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Is Your Current Service Desk Solution Scaring Away Your IT Workers?

Gil Cattelain

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May 7, 2015 2:32 pm

Reads:916

Score:Unrated

Your enterprise was never meant to be a revolving door for employees. After all, employee turnover is expensive and bad for morale. The cost of losing an employee during his or her first year, for instance, can cost about three times the amount of his or her salary, according to research aggregated in an article …

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Categories: Expert Views, PR Blog, ZENworks

What’s New with Novell Service Desk 7.1

Adharsh Praveen R

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April 29, 2015 11:55 am

Reads:1,169

Score:Unrated

I am pleased to announce Novell Service Desk 7.1 is now available for download. The focus of this release is to improve the customer experience by simplifying the Customer & User portals; providing new user interface to import assets from ZENworks and performance improvements .   Customer Self Service Portal: A new option to create …

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Categories: Endpoint Management, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks, ZENworks Configuration Management, ZENworks Suite

Novell Service Desk 7.1 Beta availability announcement

Adharsh Praveen R

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March 2, 2015 12:43 pm

Reads:1,234

Score:Unrated

We are pleased to announce and invite you to participate in Novell Service Desk 7.1-Beta. Novell Service Desk is a complete service management solution that allows you to easily monitor and solve service issue. It provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians. Novell …

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Categories: Endpoint Management, General, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Save Time & Effort with Quick Call Templates: Novell Service Desk

Adharsh Praveen R

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October 21, 2014 9:06 am

Reads:1,614

Score:5

Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Suite

Top Reasons to Invest in a Service Desk Solution

Gil Cattelain

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August 15, 2014 11:14 am

Reads:1,058

Score:Unrated

Picture this: While one of your employees is sitting at his workstation, he receives a file marked “important” from his client. But the employee can’t open the file and get to work because he is missing a vital plug-in, which he must obtain from IT. All the employee can do now, however, is send a …

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Categories: Endpoint Management, Expert Views, Novell, Service Desk, ZENworks

Novell Service Desk Certified for 10 ITIL Processes

Bret Fitzgerald

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November 25, 2013 10:05 am

Reads:1,573

Score:4

The Endpoint Management team is extremely pleased to announce that Novell Service Desk 7.0.2 is now Certified for 10 I.T. Infrastructure Library (ITIL) processes. Novell Service Desk 7.0.2 was objectively assessed against ITIL® terminology, definitions, functionality, integration and workflow requirements for the following ten (10) ITSM processes: Change Management Request Fulfillment Incident Management Service Asset …

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Categories: Endpoint Management, Expert Views, Novell, PR Blog, Service Desk

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