Novell Home

Cool Solutions

Tag Archives: ITIL

Novell Service Desk Certified for 10 ITIL Processes

Bret Fitzgerald

By:

November 25, 2013 10:05 am

Reads: 580

The Endpoint Management team is extremely pleased to announce that Novell Service Desk 7.0.2 is now Certified for 10 I.T. Infrastructure Library (ITIL) processes. Novell Service Desk 7.0.2 was objectively assessed against ITIL® terminology, definitions, functionality, integration and workflow requirements for the following ten (10) ITSM processes: Change Management Request Fulfillment Incident Management Service Asset …

+read more

Tags:
Categories: Endpoint Management, Expert Views, Novell, PR Blog, Service Desk

RSS

© 2014 Novell