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SLA, OLA, UC and all that jazz

Adharsh Praveen R

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July 20, 2015 10:51 am

Reads:571

Score:5

You might have come across service guarantees every day, right from an e-commerce store promising same day delivery or your neighborhood pizza shop promising 30 minutes delivery to your cloud services provider guaranteeing 99% up time. The intent with any of these service promises is to set the correct customer expectations, monitor, maintain and improve …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks Suite

Novell Service Desk: Password Self Service

Adharsh Praveen R

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June 30, 2015 12:11 pm

Reads:619

Score:Unrated

Passwords are everywhere, every device or application or webpage you access requires a password. In order to improve security, organizations are implementing strong password policies and are asking their employees to frequently change their passwords with emphasis on uniqueness, complexity etc. This more often than not results in end users forgetting their passwords or locking …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

What’s New with Novell Service Desk 7.1

Adharsh Praveen R

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April 29, 2015 11:55 am

Reads:1,481

Score:Unrated

        I am pleased to announce Novell Service Desk 7.1 is now available for download. The focus of this release is to improve the customer experience by simplifying the Customer & User portals; providing new user interface to import assets from ZENworks and performance improvements .   Customer Self Service Portal: A …

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Categories: Endpoint Management, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks, ZENworks Configuration Management, ZENworks Suite

Novell Service Desk 7.1 Beta availability announcement

Adharsh Praveen R

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March 2, 2015 12:43 pm

Reads:1,395

Score:Unrated

We are pleased to announce and invite you to participate in Novell Service Desk 7.1-Beta. Novell Service Desk is a complete service management solution that allows you to easily monitor and solve service issue. It provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians. Novell …

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Categories: Endpoint Management, General, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Save Time & Effort with Quick Call Templates: Novell Service Desk

Adharsh Praveen R

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October 21, 2014 9:06 am

Reads:1,826

Score:5

Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Suite

Top Reasons to Invest in a Service Desk Solution

Gil Cattelain

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August 15, 2014 11:14 am

Reads:1,157

Score:Unrated

Picture this: While one of your employees is sitting at his workstation, he receives a file marked “important” from his client. But the employee can’t open the file and get to work because he is missing a vital plug-in, which he must obtain from IT. All the employee can do now, however, is send a …

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Categories: Endpoint Management, Expert Views, Novell, Service Desk, ZENworks

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