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Tag Archives: Micro Focus Service Desk

New Endpoint Management Community Webinars Announcement



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November 2, 2017 8:06 am

Reads:543

Score:Unrated

Hello Community! I am pleased to announce to announce our Endpoint Management Community Webinars for November & December.

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Categories: Announcements, Configuration Management, End-user How-to, Endpoint Security, Events, Expert Views, Security, Service Desk, Technical, Unified Endpoint Management, ZENworks, ZENworks Configuration Management, ZENworks Suite

Service Desk: Enable only Store and Requests pages in the Customer Portal

Vaibhav Jain

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January 19, 2017 9:46 am

Reads:1,749

Score:4

This document explains how to enable only Store and Requests pages in the Customer Portal. This helps an administrator who wants to use only Store. ‘Store’ is introduced in the Service Desk 7.3 release. The screenshot below…

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Categories: Cool Tools, Service Desk, Technical, Unified Endpoint Management

Micro Focus Service Desk 7.3 Is Now Shipping!

Gil Cattelain

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November 21, 2016 2:44 pm

Reads:1,802

Score:Unrated

We are thrilled to announce that Micro Focus is now shipping Service Desk 7.3 to customers. If you are new to the Service Desk platform, this program simplifies the asset ordering and delivery process for enterprises. As I explained in a recent blog post, think of it as a one-stop-shop where users, customers, IT and …

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Categories: Expert Views, General, PR Blog, Technical, Unified Endpoint Management, ZENworks

Build Your Own Self Service Portal in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:2,851

Score:4

We’ve all experienced the following scenarios: Your mouse or computer breaks, making it impossible to work. You need a new application, but can’t download it. Or a software license expires, leaving you unable to access your critical files. What do you when these issues arise? You submit a ticket request…and then the waiting begins. Using …

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Categories: Expert Views, General, PR Blog, Service Desk, Technical, Unified Endpoint Management

Costruite il vostro portale self-service in Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:510

Score:Unrated

Tutti noi abbiamo vissuto situazioni come la rottura di un mouse o di un PC, con conseguenti problemi nella prosecuzione del lavoro. Oppure occorre una nuova applicazione, che tuttavia sembra impossibile scaricare. O ancora, una licenza software scade, rendendo inaccessibili file importanti. Come vi comportate in situazioni simili? Inviate una richiesta di supporto… e poi …

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Categories: Expert Views, Service Desk, Unified Endpoint Management

Avec Micro Focus Service Desk 7.3, créez votre propre portail en libre-service

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:531

Score:Unrated

Vous avez certainement déjà connu les scénarios suivants : votre souris ou votre ordinateur ne fonctionne plus, ce qui vous empêche de travailler ; vous avez besoin d’une nouvelle application, mais ne parvenez pas à la télécharger ; une licence logicielle expire et vous ne pouvez plus accéder à vos fichiers stratégiques. Que faites-vous lorsque …

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Categories: Expert Views, Service Desk, Unified Endpoint Management

Erstellen eines eigenen Self-Service-Portals im Micro Focus Service Desk 7.3

Gil Cattelain

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November 3, 2016 3:21 pm

Reads:540

Score:Unrated

Wir haben alle schon eines der folgenden Szenarien erlebt: Die Maus oder der Computer geht kaputt und man kann nicht weiterarbeiten. Es wird eine neue Anwendung benötigt, aber man kann sie nicht herunterladen. Oder eine Softwarelizenz läuft ab und man kann nicht mehr auf wichtige Dateien zugreifen. Was tun Sie, wenn diese Probleme auftreten? Sie …

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Categories: Expert Views, Service Desk, Unified Endpoint Management

Micro Focus Service Desk 7.2/7.3 – Customizing Login and Logout Screens

Vaibhav Jain

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November 2, 2016 12:46 pm

Reads:3,008

Score:Unrated

This document explains how to customize Micro Focus Service Desk Login and Logout screens.

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Categories: Cool Tools, Service Desk, Technical, Unified Endpoint Management

Is Your Enterprise Help Desk Vulnerable?

Gil Cattelain

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May 18, 2016 4:05 pm

Reads:1,735

Score:Unrated

When it comes to enterprise communications, most organizations walk a fine line between efficiency and complete chaos. When the network is functioning as it should, and employees have full access to the services they need, there are relatively few problems. But when things go awry—as they often do—it can lead to major disruptions—meaning frustrated customers …

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Categories: Expert Views, General, PR Blog, Technical, Unified Endpoint Management, ZENworks

Micro Focus Service Desk 7.2 (Redwood) Color Code Customization for the Priority

Vaibhav Jain

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April 26, 2016 9:36 am

Reads:3,685

Score:5

This document explains how to customize the color code. In the Micro Focus Service Desk 7.2 (Redwood) release, a new feature of the Color code is introduced along with the Request Number/ID based on Priority. This enables a technician to locate the requests that need High, Urgent, Medium, or Low based on the priority. By …

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Categories: Service Desk, Technical, Unified Endpoint Management

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