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Tag Archives: Novell Service Desk

Micro Focus Service Desk – Email configuration to Google Mail



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November 6, 2015 11:50 am

Reads:5,276

Score:Unrated

Micro Focus Service Desk Email Configuration can connect to just about any IMAP & SMTP service. MFSD can be configured to connect to gmail imap/smtp services. However,…

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Categories: Service Desk, Technical

The other side of BYOD | IT Service Management



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August 12, 2015 2:08 am

Reads:3,976

Score:Unrated

Analysts estimate that by 2020, 85% of organizations shall have some sort of BYOD program. There are several arguments how embracing BYOD in an organization benefits both end users and IT in several ways starting from lowering costs to better end user satisfaction and better productivity. With BYOD gaining traction, end users/customers expect the service …

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Categories: Expert Views, Service Desk, Technical, Unified Endpoint Management, ZENworks Suite

Spending All Your Time Playing IT Detective? It’s Time For A Problem Management Solution

Gil Cattelain

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July 2, 2015 12:53 pm

Reads:3,553

Score:Unrated

Imagine your company gets a brand new shipment of desktop computers. At first, everything appears to be working fine—until one machine starts experiencing random power failures. Then, another machine starts experiencing the same problem. The problem cascades across the network, affecting multiple units. In this type of scenario, what starts as a single IT “incident” …

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Categories: Expert Views, PR Blog, ZENworks

Novell Service Desk: Password Self Service



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June 30, 2015 12:11 pm

Reads:3,808

Score:5

Passwords are everywhere, every device or application or webpage you access requires a password. In order to improve security, organizations are implementing strong password policies and are asking their employees to frequently change their passwords with emphasis on uniqueness, complexity etc. This more often than not results in end users forgetting their passwords or locking …

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Categories: Expert Views, Service Desk, Technical, Unified Endpoint Management, ZENworks, ZENworks Configuration Management, ZENworks Suite

Dim the Lights: Five Must See Videos and Webinars From ZENworks

Gil Cattelain

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June 4, 2015 8:59 am

Reads:3,609

Score:Unrated

Here at Micro Focus, we are fortunate to have a wide selection of videos and webinars that can help familiarize you with our products and services. Whether you are a new or returning customer, we invite you to sit back, break out some microwave popcorn and browse through our extensive media gallery. Here are five …

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Categories: Expert Views, PR Blog, ZENworks

Is Your Current Service Desk Solution Scaring Away Your IT Workers?

Gil Cattelain

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May 7, 2015 2:32 pm

Reads:2,400

Score:Unrated

Your enterprise was never meant to be a revolving door for employees. After all, employee turnover is expensive and bad for morale. The cost of losing an employee during his or her first year, for instance, can cost about three times the amount of his or her salary, according to research aggregated in an article …

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Categories: Expert Views, PR Blog, ZENworks

Three Warning Signs Your IT Help Desk Could Be Outsourced

Gil Cattelain

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April 24, 2015 10:50 am

Reads:4,627

Score:Unrated

As an IT manager, you know that your company’s help desk is an integral part of your organization that should not be outsourced to a managed services provider. Unfortunately, upper management does not share the same perspective. While you see a service that needs to stay in-house so that you can maintain control over your …

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Categories: Expert Views, PR Blog, ZENworks

Move Beyond FCR Rates for Your Help Desk

Gil Cattelain

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April 2, 2015 1:22 pm

Reads:4,893

Score:Unrated

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

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Categories: Expert Views, PR Blog, ZENworks

Why You Need to ‘Wow’ Your End Users With Amazing User Self-services

Gil Cattelain

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January 15, 2015 3:39 pm

Reads:4,607

Score:Unrated

The world is becoming easier to navigate on your own thanks to the influx of modern day self-help technologies. From automated airport check-in systems to advanced mobile banking platforms, self-help initiatives are spreading like wildfire across the globe. Why is user self-service spreading so quickly? Quite simply, people want access to lighting-fast experiences and results. …

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Categories: Expert Views, PR Blog, ZENworks

The Linux “Shellshock” Vulnerability and Your Novell Products

Nick Scholz

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October 2, 2014 12:21 pm

Reads:3,007

Score:5

For all of us at Novell, the security of your data is of the utmost importance. Security researchers have discovered the following new software vulnerabilities that could affect Novell’s products and customers. What is the ShellShock vulnerability and how do I know it exists on my systems?

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Categories: Announcements, File Services and Management, Filr, GroupWise, iPrint, IT Operations Management, Open Enterprise Server, Open Workgroup Suite, Service Desk, Technical, ZENworks

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