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Tag Archives: Novell Service Desk

Spending All Your Time Playing IT Detective? It’s Time For A Problem Management Solution

Gil Cattelain

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July 2, 2015 12:53 pm

Reads:243

Score:Unrated

Imagine your company gets a brand new shipment of desktop computers. At first, everything appears to be working fine—until one machine starts experiencing random power failures. Then, another machine starts experiencing the same problem. The problem cascades across the network, affecting multiple units. In this type of scenario, what starts as a single IT “incident” …

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Categories: Expert Views, PR Blog, ZENworks

Novell Service Desk: Password Self Service

Adharsh Praveen R

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June 30, 2015 12:11 pm

Reads:203

Score:Unrated

Passwords are everywhere, every device or application or webpage you access requires a password. In order to improve security, organizations are implementing strong password policies and are asking their employees to frequently change their passwords with emphasis on uniqueness, complexity etc. This more often than not results in end users forgetting their passwords or locking …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Dim the Lights: Five Must See Videos and Webinars From ZENworks

Gil Cattelain

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June 4, 2015 8:59 am

Reads:1,460

Score:Unrated

Here at Micro Focus, we are fortunate to have a wide selection of videos and webinars that can help familiarize you with our products and services. Whether you are a new or returning customer, we invite you to sit back, break out some microwave popcorn and browse through our extensive media gallery. Here are five …

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Categories: Expert Views, PR Blog, ZENworks

Is Your Current Service Desk Solution Scaring Away Your IT Workers?

Gil Cattelain

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May 7, 2015 2:32 pm

Reads:942

Score:Unrated

Your enterprise was never meant to be a revolving door for employees. After all, employee turnover is expensive and bad for morale. The cost of losing an employee during his or her first year, for instance, can cost about three times the amount of his or her salary, according to research aggregated in an article …

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Categories: Expert Views, PR Blog, ZENworks

Three Warning Signs Your IT Help Desk Could Be Outsourced

Gil Cattelain

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April 24, 2015 10:50 am

Reads:1,282

Score:Unrated

As an IT manager, you know that your company’s help desk is an integral part of your organization that should not be outsourced to a managed services provider. Unfortunately, upper management does not share the same perspective. While you see a service that needs to stay in-house so that you can maintain control over your …

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Categories: Expert Views, PR Blog, ZENworks

Move Beyond FCR Rates for Your Help Desk

Gil Cattelain

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April 2, 2015 1:22 pm

Reads:1,616

Score:Unrated

Like most organizations, your IT department takes first contact resolution (FCR) seriously. When an employee submits a hardware or software help ticket, an IT agent must solve the problem efficiently so that the end user’s productivity is not impacted. The goal is to avoid escalating the issue to higher-level IT employees, as doing so drives …

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Categories: Expert Views, PR Blog, ZENworks

Why You Need to ‘Wow’ Your End Users With Amazing User Self-services

Gil Cattelain

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January 15, 2015 3:39 pm

Reads:1,996

Score:Unrated

The world is becoming easier to navigate on your own thanks to the influx of modern day self-help technologies. From automated airport check-in systems to advanced mobile banking platforms, self-help initiatives are spreading like wildfire across the globe. Why is user self-service spreading so quickly? Quite simply, people want access to lighting-fast experiences and results. …

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Categories: Expert Views, PR Blog, ZENworks

Save Time & Effort with Quick Call Templates: Novell Service Desk

Adharsh Praveen R

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October 21, 2014 9:06 am

Reads:1,636

Score:5

Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Suite

Reclaim Control of Your IT Department With the Novell ZENworks Suite

Gil Cattelain

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October 16, 2014 10:23 am

Reads:1,464

Score:Unrated

A few years ago, your IT department was a much simpler environment. Your business had few mobile endpoints to keep track of, if any. There were far less cybersecurity risks to worry about. And your company was much smaller, too. My, how things have changed. Now, your business’s mobile endpoints are spiraling out of control …

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Categories: Expert Views, PR Blog, ZENworks

The Linux “Shellshock” Vulnerability and Your Novell Products

Nick Scholz

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October 2, 2014 12:21 pm

Reads:1,470

Score:5

For all of us at Novell, the security of your data is of the utmost importance. Security researchers have discovered the following new software vulnerabilities that could affect Novell’s products and customers. What is the ShellShock vulnerability and how do I know it exists on my systems?

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Categories: Announcements, File & Networking Services, Filr, GroupWise, iPrint, Novell Service Desk, Open Enterprise Server, Open Workgroup Suite, Patch Notifications, ZENworks

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