Novell Home

Cool Solutions

Tag Archives: Operational Level Agreement (OLA)

Service Level Management


December 6, 2011 10:51 am

Reads: 3082

A service level agreement is a business contract that specifies service level expectations around critical infrastructure and business services. Typically, they refer to restoration targets that the Service Desk needs to meet.

+read more

Tags: ,
Categories: Service Desk, Technical


© 2014 Novell