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Tag Archives: PinkVERIFY

Save Time & Effort with Quick Call Templates: Novell Service Desk


October 21, 2014 9:06 am



Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Suite

Novell Service Desk is PinkVERIFY Certified. What is in it for me?


January 2, 2014 4:40 pm



Couple of weeks back, we proudly announced that Novell Service Desk is PinkVERIFY certified for 10 ITIL┬áprocess. As a Product Manager I am very pleased about this certification as this proves that Novell Service Desk is a functionally mature product and places us in the niche club of ITSM toolsets. You may wonder, how does …

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Categories: Expert Views, Novell, Service Desk, ZENworks


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