Novell Cool Solutions

Tag Archives: PinkVERIFY

Save Time & Effort with Quick Call Templates: Novell Service Desk

Adharsh Praveen R


October 21, 2014 9:06 am



Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

+read more

Tags: , , , , , , , , , ,
Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Suite

Novell Service Desk is PinkVERIFY Certified. What is in it for me?

Adharsh Praveen R


January 2, 2014 4:40 pm



Couple of weeks back, we proudly announced that Novell Service Desk is PinkVERIFY certified for 10 ITIL┬áprocess. As a Product Manager I am very pleased about this certification as this proves that Novell Service Desk is a functionally mature product and places us in the niche club of ITSM toolsets. You may wonder, how does …

+read more

Tags: , , , , , ,
Categories: Expert Views, Novell, Service Desk, ZENworks


© Micro Focus