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Tag Archives: PinkVERIFY

Save Time & Effort with Quick Call Templates: Novell Service Desk


October 21, 2014 9:06 am



Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

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Categories: Expert Views, Service Desk, Technical, Unified Endpoint Management, ZENworks, ZENworks Suite

Novell Service Desk is PinkVERIFY Certified. What is in it for me?


January 2, 2014 4:40 pm



Couple of weeks back, we proudly announced that Novell Service Desk is PinkVERIFY certified for 10 ITIL process. As a Product Manager I am very pleased about this certification as this proves that Novell Service Desk is a functionally mature product and places us in the niche club of ITSM toolsets. You may wonder, how does …

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Categories: Expert Views, Novell, Service Desk, ZENworks


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