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Save Time & Effort with Quick Call Templates: Novell Service Desk

Adharsh Praveen R

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October 21, 2014 9:06 am

Reads:1,634

Score:5

Research has indicated a good percentage of traffic to the Service Desk is either repetitive or a slight variation of a common requests. These requests can be for day-to-day, monthly, quarterly or annual activities or for any specific projects. In a typical Service Desk environment Technicians & customers (end users) spend a lot of time …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Suite

Novell Service Desk is PinkVERIFY Certified. What is in it for me?

Adharsh Praveen R

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January 2, 2014 4:40 pm

Reads:1,292

Score:Unrated

Couple of weeks back, we proudly announced that Novell Service Desk is PinkVERIFY certified for 10 ITIL┬áprocess. As a Product Manager I am very pleased about this certification as this proves that Novell Service Desk is a functionally mature product and places us in the niche club of ITSM toolsets. You may wonder, how does …

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Categories: Expert Views, Novell, Service Desk, ZENworks

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