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Self-Service: Empower your users to help themselves

Adharsh Praveen R

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August 6, 2015 8:29 am

Reads:942

Score:Unrated

Self Service is everywhere. It is a daily routine for several of us to use Self-Service portals for products or services – be it purchasing products from the e-commerce store or ordering groceries or booking a car. Who doesn’t like the convenience of self service. Analysts and surveys predict that 2015 is the year of …

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Categories: Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks Suite

Novell Service Desk: Password Self Service

Adharsh Praveen R

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June 30, 2015 12:11 pm

Reads:896

Score:Unrated

Passwords are everywhere, every device or application or webpage you access requires a password. In order to improve security, organizations are implementing strong password policies and are asking their employees to frequently change their passwords with emphasis on uniqueness, complexity etc. This more often than not results in end users forgetting their passwords or locking …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

What’s New with Novell Service Desk 7.1

Adharsh Praveen R

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April 29, 2015 11:55 am

Reads:1,761

Score:Unrated

        I am pleased to announce Novell Service Desk 7.1 is now available for download. The focus of this release is to improve the customer experience by simplifying the Customer & User portals; providing new user interface to import assets from ZENworks and performance improvements .   Customer Self Service Portal: A …

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Categories: Endpoint Management, Novell Service Desk, Novell Service Desk, Service Desk, ZENworks, ZENworks Configuration Management, ZENworks Suite

Novell Service Desk 7.1 Beta availability announcement

Adharsh Praveen R

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March 2, 2015 12:43 pm

Reads:1,542

Score:Unrated

We are pleased to announce and invite you to participate in Novell Service Desk 7.1-Beta. Novell Service Desk is a complete service management solution that allows you to easily monitor and solve service issue. It provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians. Novell …

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Categories: Endpoint Management, General, Novell Service Desk, Novell Service Desk, Service Desk, Technical, ZENworks, ZENworks Configuration Management, ZENworks Suite

Why You Need to ‘Wow’ Your End Users With Amazing User Self-services

Gil Cattelain

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January 15, 2015 3:39 pm

Reads:2,331

Score:Unrated

The world is becoming easier to navigate on your own thanks to the influx of modern day self-help technologies. From automated airport check-in systems to advanced mobile banking platforms, self-help initiatives are spreading like wildfire across the globe. Why is user self-service spreading so quickly? Quite simply, people want access to lighting-fast experiences and results. …

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Categories: Expert Views, PR Blog, ZENworks

Technical Solutions Training Webinar, Vol. 47

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August 20, 2014 12:56 pm

Reads:620

Score:Unrated

You are invited to attend this month’s Technical Solutions Training Webinar. In this webinar, learn about Bundle Commander, Filr and iPrint, and SkyCentral’s new user self-service portal. Date: Wednesday, August 27, 2014.

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Categories: Announcements, Cloud Computing, Events, Filr, iPrint, Novell, ZENworks, ZENworks Configuration Management

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