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Tag Archives: Service Desk

Micro Focus Service Desk 7.2 (Redwood) Color Code Customization for the Priority

Vaibhav Jain

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April 26, 2016 9:36 am

Reads:319

Score:5

This document explains how to customize the color code. In the Micro Focus Service Desk 7.2 (Redwood) release, a new feature of the Color code is introduced along with the Request Number/ID based on Priority. This enables a technician to locate the requests that need High, Urgent, Medium, or Low based on the priority. By …

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Categories: Service Desk, Technical

Google for Business and Micro Focus Service Desk



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November 10, 2015 10:40 am

Reads:2,614

Score:Unrated

Hi All, For some reason the “connecting Micro Focus Service Desk to a Cloud provider” section inside the manual is skipped over quite quickly, and with no knowledge or a starting point this might be a headache. A tip for connecting Google Apps for Business accounts to Micro Focus Service Desk as the Email connector: …

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Categories: Service Desk, Technical

AMIE Adapter for Importing Discovered Printers from ZCM

jblackett

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October 21, 2015 1:54 pm

Reads:1,344

Score:Unrated

In a call with our Customer Care team the other day someone asked if there was an easy way to import printers into the Micro Focus Service Desk (MFSD) system. In order to do that you could use a straight CSV import if you already have a system that knows about these printers, or if …

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Categories: Cool Tools, Service Desk, Technical, ZENworks Configuration Management

Are Your Courtrooms Being Impacted by Slow System and Application Speeds? [Micro Focus Service Desk WEBINAR]

Gil Cattelain

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October 20, 2015 11:10 am

Reads:1,700

Score:Unrated

Micro Focus Service Desk Webinar There’s only one thing that can slow down the justice system more than dereliction in courtroom behaviors, such as contempt of court, and that’s system and application downtime. After all, court cases need to move along expeditiously, given that many cases come before the presiding judge each day. So when …

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Categories: Announcements, Expert Views, General, PR Blog, Technical, ZENworks

A New Name and a New Feel: Micro Focus Service Desk

jblackett

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October 13, 2015 12:20 pm

Reads:2,039

Score:5

What’s in a name? Well, in the case of a brand it can be a whole lot. As you are all aware, last year Micro Focus acquired Novell. Unlike our previous acquisition by the Attachmate Group the new company is very focused on making us a single cohesive organization that is easy to do business …

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Categories: Expert Views, General, PR Blog, Technical, ZENworks

What is Unified Endpoint Management?

jblackett

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October 7, 2015 10:35 am

Reads:2,736

Score:5

I’ve recently spent the last couple of weeks talking about Micro Focus’ vision and strategy for the ZENworks product portfolio to a number of customers and partners. In a nutshell, the vision is for ZENworks to be an easy-to-use, Unified Endpoint Management solution with strong self-service and application management capabilities, provided in an identity centric, …

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Categories: Endpoint Management, Expert Views, PR Blog, Service Desk, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Mobile Management, ZENworks Patch Management

Self-Service: Empower your users to help themselves

Adharsh Praveen R

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August 6, 2015 8:29 am

Reads:2,096

Score:4

Self Service is everywhere. It is a daily routine for several of us to use Self-Service portals for products or services – be it purchasing products from the e-commerce store or ordering groceries or booking a car. Who doesn’t like the convenience of self service. Analysts and surveys predict that 2015 is the year of …

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Categories: Endpoint Management, Expert Views, Service Desk, Technical, ZENworks Suite

SLA, OLA, UC and all that jazz

Adharsh Praveen R

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July 20, 2015 10:51 am

Reads:3,489

Score:5

You might have come across service guarantees every day, right from an e-commerce store promising same day delivery or your neighborhood pizza shop promising 30 minutes delivery to your cloud services provider guaranteeing 99% up time. The intent with any of these service promises is to set the correct customer expectations, monitor, maintain and improve …

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Categories: Endpoint Management, Expert Views, Novell Service Desk, Service Desk, ZENworks Suite

Dim the Lights: Five Must See Videos and Webinars From ZENworks

Gil Cattelain

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June 4, 2015 8:59 am

Reads:2,803

Score:Unrated

Here at Micro Focus, we are fortunate to have a wide selection of videos and webinars that can help familiarize you with our products and services. Whether you are a new or returning customer, we invite you to sit back, break out some microwave popcorn and browse through our extensive media gallery. Here are five …

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Categories: Expert Views, PR Blog, ZENworks

Is Your Current Service Desk Solution Scaring Away Your IT Workers?

Gil Cattelain

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May 7, 2015 2:32 pm

Reads:1,674

Score:Unrated

Your enterprise was never meant to be a revolving door for employees. After all, employee turnover is expensive and bad for morale. The cost of losing an employee during his or her first year, for instance, can cost about three times the amount of his or her salary, according to research aggregated in an article …

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Categories: Expert Views, PR Blog, ZENworks

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