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Tag Archives: Service Desk

MFSD Extensions & SOAP Web Services – Java code examples



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May 27, 2016 9:56 am

Reads:1,097

Score:Unrated

Service Desk provides a rich experience for developers to extend the functionality and integrate with other 3rd party systems. Currently there are two ways to integrate 3rd party systems with Service Desk…

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Categories: Endpoint Management, Service Desk, Technical, ZENworks Suite

Is Your Enterprise Help Desk Vulnerable?

Gil Cattelain

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May 18, 2016 4:05 pm

Reads:827

Score:Unrated

When it comes to enterprise communications, most organizations walk a fine line between efficiency and complete chaos. When the network is functioning as it should, and employees have full access to the services they need, there are relatively few problems. But when things go awry—as they often do—it can lead to major disruptions—meaning frustrated customers …

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Categories: Endpoint Management, Expert Views, General, PR Blog, Technical, ZENworks

Service Desk Dashboard



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May 13, 2016 4:32 pm

Reads:1,499

Score:Unrated

Micro Focus Service Desk has reports that provide information about the performance of Service Desk to Supervisors and users in a graphical snapshot. The reports can be accessed easily and they can be exported to Excel and PDF formats. Service Desk has many reports on KPI, Requests, Service Agreements, and Configuration Items and on …

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Categories: Cool Tools, Endpoint Protection Suite, Service Desk, Technical

Micro Focus Service Desk 7.2 (Redwood) Color Code Customization for the Priority

Vaibhav Jain

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April 26, 2016 9:36 am

Reads:1,326

Score:5

This document explains how to customize the color code. In the Micro Focus Service Desk 7.2 (Redwood) release, a new feature of the Color code is introduced along with the Request Number/ID based on Priority. This enables a technician to locate the requests that need High, Urgent, Medium, or Low based on the priority. By …

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Categories: Endpoint Management, Service Desk, Technical

Google for Business and Micro Focus Service Desk



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November 10, 2015 10:40 am

Reads:3,099

Score:Unrated

Hi All, For some reason the “connecting Micro Focus Service Desk to a Cloud provider” section inside the manual is skipped over quite quickly, and with no knowledge or a starting point this might be a headache. A tip for connecting Google Apps for Business accounts to Micro Focus Service Desk as the Email connector: …

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Categories: Service Desk, Technical

AMIE Adapter for Importing Discovered Printers from ZCM

jblackett

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October 21, 2015 1:54 pm

Reads:2,038

Score:Unrated

In a call with our Customer Care team the other day someone asked if there was an easy way to import printers into the Micro Focus Service Desk (MFSD) system. In order to do that you could use a straight CSV import if you already have a system that knows about these printers, or if …

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Categories: Cool Tools, Service Desk, Technical, ZENworks Configuration Management

Are Your Courtrooms Being Impacted by Slow System and Application Speeds? [Micro Focus Service Desk WEBINAR]

Gil Cattelain

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October 20, 2015 11:10 am

Reads:1,833

Score:Unrated

Micro Focus Service Desk Webinar There’s only one thing that can slow down the justice system more than dereliction in courtroom behaviors, such as contempt of court, and that’s system and application downtime. After all, court cases need to move along expeditiously, given that many cases come before the presiding judge each day. So when …

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Categories: Announcements, Expert Views, General, PR Blog, Technical, ZENworks

A New Name and a New Feel: Micro Focus Service Desk

jblackett

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October 13, 2015 12:20 pm

Reads:2,694

Score:5

What’s in a name? Well, in the case of a brand it can be a whole lot. As you are all aware, last year Micro Focus acquired Novell. Unlike our previous acquisition by the Attachmate Group the new company is very focused on making us a single cohesive organization that is easy to do business …

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Categories: Expert Views, General, PR Blog, Technical, ZENworks

What is Unified Endpoint Management?

jblackett

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October 7, 2015 10:35 am

Reads:3,477

Score:5

I’ve recently spent the last couple of weeks talking about Micro Focus’ vision and strategy for the ZENworks product portfolio to a number of customers and partners. In a nutshell, the vision is for ZENworks to be an easy-to-use, Unified Endpoint Management solution with strong self-service and application management capabilities, provided in an identity centric, …

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Categories: Endpoint Management, Expert Views, PR Blog, Service Desk, ZENworks, ZENworks Asset Management, ZENworks Configuration Management, ZENworks Endpoint Security Management, ZENworks Full Disk Encryption, ZENworks Mobile Management, ZENworks Patch Management

Self-Service: Empower your users to help themselves

Adharsh Praveen R

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August 6, 2015 8:29 am

Reads:2,630

Score:4

Self Service is everywhere. It is a daily routine for several of us to use Self-Service portals for products or services – be it purchasing products from the e-commerce store or ordering groceries or booking a car. Who doesn’t like the convenience of self service. Analysts and surveys predict that 2015 is the year of …

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Categories: Endpoint Management, Expert Views, Service Desk, Technical, ZENworks Suite

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